Big Toys Usa Reviews
Big Toys Usa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big Toys Usa has 1.9 star rating based on 6 reviews and overall sentiment is mostly dissatisfied; many customers request a refund and report poor customer service.
Key Takeaways for Future Customers
- Check Big Toys Usa reviews and product condition before buying.
- Expect slow email responses and difficulty obtaining replacement parts or refunds.
- Confirm warranty and return policy in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and refund delays.
- Poor communication and slow or missing responses from customer service.
- Shipping damaged or wrong parts and trouble with returns.
Positive Feedback
Some customers report issues resolved after contact and praise individual staff for helpful service and competitive prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big Toys Usa has 1.9 star rating based on 6 reviews and overall sentiment is mostly dissatisfied; many customers request a refund and report poor customer service.
Key Takeaways for Future Customers
- Check Big Toys Usa reviews and product condition before buying.
- Expect slow email responses and difficulty obtaining replacement parts or refunds.
- Confirm warranty and return policy in advance.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and refund delays.
- Poor communication and slow or missing responses from customer service.
- Shipping damaged or wrong parts and trouble with returns.
Positive Feedback
Some customers report issues resolved after contact and praise individual staff for helpful service and competitive prices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with assembly
- - Arrived yesterday; only 1 Allen bolt to attach the handlebars.
- - Bars and post holes misalign; bolt cannot be installed.
I purchased a Mototec Knockout and it arrived yesterday. The only assembly required was 1 allen bolt to attach the handle bars.
The bars will not seat low enough for the hole in the bars and the hole in the post so the only bolt to assemble the scooter can not been installed.
The online store where I purchased it is closed for vacation and Mototec does not provide customer service by phone.
Please let me know how to resolve this disappointing problem.
With only 1 screw to test prior to shipping I can not understand how this was allowed to ship.
The fact that I can not call you guys are the store where I purchased it is only compounding the problem.
Please get back to me as soon as possible. Thanks,
Tracy Weeks
Preferred solution: Instructions on how to install the handle bars when the holes do not line up and the bolt can not be installed.
Got a scooter from there
- - The scooter stopped working.
- - The customer asks for a refund.
- - They offer pickup for a refund.
This scooter stopped working....can I have a refund? I'm thinking elecrtic......tooo much mixing, is there a way you guys can refund me my money?
If so come get this and you can have it... thanks broski/sis
Preferred solution: Full refund
User's recommendation: check before you buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORSE CUSTOMER SERVICE, EVER!
- - Bought a Rastar Ferrari; first car arrived scratched and damaged.
- - Replacement malfunctioned.
- - Warranty only 30 days; slow responses.
IF YOU CAN AVOID BIG TOYS USA, PLEASE DO! They are the worse company to shop for ride on cars.
We purchased a Rastar Ferrari from this company and the car they sent was scratched up and damaged so they sent another one and that one malfunctioned within the first five months. I emailed the company to see if there were any warranties on the car and they said it only covered the first 30 days. They had to have known that their products are trash. So I emailed about another issue and just purchasing the parts out right and they took months to respond.
It took me to send the same email multiple times to multiple people to even get a half "sorry for the delay" apology and no resolve. The part they did send in the mail was poorly packaged, dirty and dusty as if it were in the bottom of a box in the very back of the warehouse, and the WRONG PART! I will never, ever encourage anybody to shop with this company.
THE PRODUCTS ARE TRASH AND SO IS THE CUSTOMER SERVICE! RUN, and DO NOT SHOP WITH THEM!
Preferred solution: Deliver product or service ordered
User's recommendation: RUN, DO NOT SHOP HERE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon functioning product
I was contacted by the company, and the problem was resolved. Do not share this with the community.
- Dont know cant get anyone to talk to me
- Can not receive replacement parts
My order was cancelled andvi would like to know how can i fix this
Need to know how can i fix my order that was cancelled
Preferred solution: Let's fix it
Anza, California
Not upset anymore
- - They came through after no communication; I am happy.
- - They need to improve email responses.
- - After I contacted them, they went above and beyond.
They came through after no communication they did it and I am very happy - they just need to work in responding to emails - after I got in contact they went above and beyond which is great - thank you !!!!
Return of wrong product
I have never been contacted by this company - they are the worst I wish I never sent them my money- they have not allowed me to return my product
Preferred solution: Full refund
Be careful
Be careful on what you by from them or amazon they will not honor a refund or anything the will make life difficult to return any thing if you don’t live in there state
Preferred solution: Full refund
Great experience
- - They replied the same day and Chad from sales helped with my issue and other purchases.
- - Out-of-stock items restocked quickly and shipping discounted.
I had an small issue, but I sent them an email and within the same day they got back to me not only did they handle my issue but they went out of their way and made hooked me up. Kinda glad it happened really.
Chad from sales is the man. He helped on other purchases and I could not be any happier. They were out of stock on some items and gave me a break on shipping costs for the inconvenience and within days the restocked those items. Let's not forget they don't manufacture the products they sell so certain thing are out of they're control.
If they could take care of manufacture issues I'm so sure they would. Plus they have the best prices than anybody and no one else carries so many replacement parts for uberscoot scooters.
If you've searched for parts for your scooter you know what I'm talking about. Bigtoysusa kick ***
Loved it.
Ordered something cant use. Want to return for a complete refund of my money. I sent an email to get a shipping label to return the item.
Great customer service
Ivr had great experiences here. Any issue was resolved quickly and professionaly.
Prices are some of the best around. Ask for Chad, he'll take great care of you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
Bought a range rover sport 6v and there was no seat in the box. My 4 year old is having a fit. Please help
Rim blowing apart while riding
- - Rim blew apart at the mid-screw area.
- - Promised complete rear wheel; no tracking; factory holiday cited; lawyer says there may be a case.
It's no update I just forgot to put that all this is because of the company Bigtoysusa.com
Well the title says it all the rim literally blew apart from where it's screwed together in the middle. They did say they would send me a complete rear wheel assembly but I've been trying to get a mail tracking # for a week now I they just email me back saying the factory where they get there parts from is on holiday.
Now mind you this started July 20th 2017.. there is no *** holidays in between from the 20th to now. Do they think I'm *** .... I do not know what there deal is but I already actually spoke to a lawyer about this kind of defect and how it threw me into traffic and had to c a doctor .
Lawyer stated if I wanna go through with it I definitely have a case.
All I want is my rear wheel assembly. But they are the ones treating me like I am *** , so be it..
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