New Reviewer

AWFUL customer service

I placed an order on Nov. 26 with a new customer discount of 15%. On Nov. 27 I got a promotional email with an offer of 20% and free shipping. I emailed them asking if I could get the better offer since my order hadn't shipped yet. No response till Dec. 1, when I got a very curt email saying they couldn't resolve my issue and the ticket had been "escalated." No further updates by Dec. 5, so I called their support line. I was told I had been credited with the shipping fee but they would have to send "corporate" a message asking where the order was, because there was no tracking number. (I never got any notification that I had been credited this amount.) They said that could take up to 72 hours to get a response from "corporate." I said I was unhappy with the length of time this was all taking and the fact that I was getting no updates. The CS rep started arguing with me, insisting that they were being very responsive since they took off the shipping fee. I disagreed, since no one had contacted me about that. He got more and more argumentative until I finally canceled the order.
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ID
#1142561 Review #1142561 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Terrible customer service

I paid for the international shipping, they have the option on their website that they will ship to China, then they called me and told me they did not ship to China. What a shame. A business without the basic honesty does not deserve to survive. Go home and find your integrity first.
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ID
#1074043 Review #1074043 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

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