Big Sandy Superstore
Reviews and Complaints
Unfilled order
User's recommendation: DO NOT PURCHASE from Big Sandy!!!
Service or lack of
Upset er incomplete order and getting run around
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from Big Sandy
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Verified Reviewer | Coal Run Village, KentuckyTerrible service
- Multi choices
- Bad service department
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from the warranty they push onto you
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Verified Reviewer | Dublin, OhioTerrible Customer Service
We bought a refrigerator from the Dublin, OH Big Sandy store, and when it was delivered, we were told by text from Big Sandy to stay in another room for Covid reasons, so we didn't see everything the delivery men did. My husband -- a 74-year-old Vietnam Vet with Parkinson's disease -- signed the delivery papers, and the men left.
That's when we discovered a 17-inch-long scratch on our wood floors. Now Big Sandy says they won't fix the scratch because my husband signed the papers before we saw it. This was our first purchase from Big Sandy and it will be our last, if this is the way they treat customers.
We are sorry now that we bought the 5-year warranty because we don't want anymore of their people coming into our house and damaging it. So much for their customer service and so-called White Glove Delivery!
- Friendliness of employees
- Wide selection
- Bad delivery service
- Customer service round around
Preferred solution: I would like them to fix the damage to our wood floors.
User's recommendation: Shop elsewhere
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Verified Reviewer | Ashland, KentuckyComplaint about service at Ashland Big Sandy Superstore Outlet...
To whom it may concern:
On March 14th, 2021, my wife and I spent a little over $2,000 at this store. We bought merchandise from salesman Dave Smith, he informed us at the time that for our son's mattress and boxsprings it would take 2 weeks for it to be ordered.
He told us that by the 1st week of April at the latest, all of our merchandise would be delivered.
I contacted Big Sandy Superstore Outlet in Ashland on April 13th and asked to speak with the manager. Dave had sent us 2 texts in a period of two weeks but did not elaborate on what the holdup was with our order. The manager told me that she would contact the buyer and then get back to me. I gave her 48 hours to call me back, which she hasn't.
I reached out to Big Sandy Online Department and spoke with Scott, who informed me that the mattress and boxsprings we had ordered were not going to be in until May 7th.
Scott, thankfully, was able to locate another mattress and box spring for our order and we are expecting delivery on April 22nd.
The issue I have is how we were lied to and misled by Dave Smith and the store manager at Big Sandy Superstore Outlet in Ashland, KY. We have been loyal customers for the past 25 years, and this is our first bad experience.
However, I don't know if my wife and I will ever want to shop there again. We have been asked by others to recommend a furniture store, and we have had to tell others about our experience with the Ashland store and that we recommend that they look elsewhere for their furniture and appliance needs.
Sincerely,
Jon Dunham
- Customer service is awful
- Salesperson and store manager are liars
- Salesperson and store manager offer poor customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Paintsville, KentuckyAcceptance Now is a rip off
- Great funiture
- Poor financail partner
Preferred solution: Full refund
User's recommendation: DON'T USE ACCEPTANCE NOW. THEY ARE GREAT AT STEALLING YOUR MONEY
I was dupped
Preferred solution: Let the company propose a solution
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Verified Reviewer | Corbin, Kentucky$50.00 gift card
Preferred solution: Let the company propose a solution
Very Dissatified :James Pelfrey-304-429-****
Preferred solution: Deliver product or service ordered
Used lift chair sold as new
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Verified Reviewer | Scioto, OhioNo stove
- Wait way too long for products
Preferred solution: Let the company propose a solution
User's recommendation: Buy your appliances elsewhere
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Verified Reviewer | Hurricane, West VirginiaUsed lift chair sold as new
Do not purchase a lift chair from Big Sandy at Teays Valley store. Of course, by now they have probably moved the chair to another location.
My 91 year old mother bought a lift chair from Big Sandy, Teays Valley, WV.
Within having it in her home just a few days, it started squeaking. My mother called and they sent a service rep. to her house. He says he thinks its the springs and he will order new ones.
She has had the chair about a week, and already has to have new springs! But this is not the real issue. Big Sandy sold my mother a USED chair, as if it were NEW.! My mother stuck her hand down in the side of the chair between the cushion and the side, and felt something.
She then pulled out some papers which have another ladys name and insurance info on them!!
Keep in mind it had been about 2-3 weeks since she purchased the chair so we were concerned about their 3 day return policy.
My husband and I went to this store and told them we wanted to return a USED lift chair that they had sold to my mother-in-law as new! We showed them the receipt! The lady looked at her computer screen, and the next words out of her mouth were, how soon can you have the chair back to the store? We told her about an hour, went and got the chair and retd it to them.
We received a receipt showing the credit for the chair and was told it would take about a week to 10 days for her to get a check. The only reason we went and got the chair and retd it, is because the chair was picked up to save my mom the delivery charge. She got her check, even tho it took longer than the time frame they said.
We believe the BIG Sandy employee saw something on the computer screen that proved our point, otherwise, we believe they would have fought us on the 3 day return period issue.
We figure what happened is that the chair was sold to the lady whose papers were found by my mom in the chair.
For whatever reason, it was retd, and resold as NEW to my mother. She very well could have been exposed to COVID-19 with this chair being in someone elses home.
My biggest regret is that the papers my mom found were thrown away before I became aware of the situation!!
- Poor customer service
- Sells used furniture as new
- Defective furniture
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Heath, OhioPoor quality recliner
- Defective furniture
Preferred solution: Full refund
User's recommendation: check costumsr service
Repair Service on Dishwasher
- Terrible service for repairs
Preferred solution: Let the company propose a solution
User's recommendation: ABSOLUTELY NOT
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