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i bought a 4 piece livingroom suit from Big Sandy as soon as I took the one piece ottoman out of the plastic I seen the whole bottom was broke so took it back and traded it in and with 2 months of getting it already had to have the couch fixed twice,and paid it off in...
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1.2
Product
#1012230
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I purchased a motorized recliner from Big sandy outlet in Ashland KY. Worse mistake ever!! It was literally peeling in the arms and seat within 2 months. They said they would fix it because it was under warranty. It took 3 months to actually get an appointment. Which...
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Anonymous

Anonymous I totally agree...they have the worst furniture and customer service ever!!! Will never buy from there! Our couch and recliner is peeling as well and other recliner has neve...

I purchased a love seat and 2 recliners. They are all powered reclining and are brown leather. They are CATNAPPER brand. Had them for a couple months and one of the motors quit working making the love seat recliner unusable (won't recline or close and was open when it...
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2.4
I didn't like
  • Being lied to about the quality
#964452
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Short Review for February 10, 2017, Pc_description

#1006103
Do not buy off a bigSandy you will not get what you paid for go somewhere else and get a better price and better quality
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Paramount Bedding Review

#903231
1.5
I would never buy anything from Big sandy. They don't stand behind their products and Blame manufactures. They also say they will get back to you and don't. I would rather pay more and have better customer service and peace of mind. I too would love to give a negative rating. Saddest part I was a long term loyal customer.
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Recliner Review

#846711
My son bought 2 recliners from them and was fine the other a piece of ***. He paid over thousand dollars. We will never buy anything from them again.
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Tempurpedic Mattress Review

#843703
They tried to charge more than retail for mattress by adding a foundation to the order that we were not receiving. This to make up for the discounted Ergo Base and free pillow and sheets.
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I purchased a big screen TV 5 years ago and purchased an extended warranty that is to be refunded if not used. I contacted the store and was told I had to get refund in merchandise. I did not buy the warranty with merchandise, I paid cash. I expect a refund in cash....
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Anonymous

Anonymous i bought a sofa and chair at big sandy furniture in pikeville ky i paid 1500.00 it fell apart in ayear i will not shop there again

Anonymous

Anonymous i also bought a tv from big sandy they would not refund my money after 5 years i am going to find out what i can do about this for starters the bbb

1.0
I liked
  • Totally dissatisfied
I didn't like
  • Not giving me cash refund for not used warranty
  • Warranty reimbursement
  • Warranty reimbursement in merchandise
#952544
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I was sad reading the negative reviews. The store manager was knowledgeable, made sure if he had to leave us that someone else was right there with us. Answered all our questions. Suggested financing which is an excellent choice as long as you make the payments. Gave...
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We purchased a sectional and a adjustable bed and mattress, pillows, and mattress cover. After a lot of waiting and time on the phone with Big Sandy Polaris just for the sectional (we are still waiting for the ottoman); the first three deliveries twice we received...
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Big Sandy Furniture Jackson Furniture Sofa Review from Howard, Ohio
Big Sandy Furniture Jackson Furniture Sofa Review from Howard, Ohio
I looked for a long time for a sofa and love seat. I found several i liked at BIg Sandy located at Polaris, in Columbus, Ohio. I've never never been though anything like this. My furniture was delivered damaged twice and once not two pieces of furniture. I was on...
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I bought a tv from big sandys had it about a month and it blew up I went to big sandy to get it fixed they sent a Service guy out he took a couple of pics and said I am ordering the parts to fix it says d they should b here in a week that was a month ago I have been...
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Customer service is a big joke at Parkersburg WV big sandy along with the store manager Lew. Customer service lied to me about a refund from corporate saying it was sent when it wasn't when I said I was going to call corporate they gave me wrong numbers. The lady that...
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Contact Big Sandy Furniture

Headquarters Address:
Big Sandy Superstore
1404 N Bridge St
Chillicothe, OH 45601-4101
Phone:
(740) 775-4244
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Companies similar to Big Sandy Furniture

We bought a table, 3 chairs, and a bench to match our Hutch we had at Big Sandy in Parkersburg, WV. We bought the extended warranty of 3 years. We have had the suite for 2 years and one of the backs on the chair is splitting on the top of the chair. We thought the...
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