Big Sandy Superstore
Reviews and Complaints
My service
Preferred solution: Deliver product or service ordered
User's recommendation: So far, so good with my 1st experience with Big Sandy.
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Verified Reviewer | Dublin, OhioBad customer service
Do not buy anything from this store!!!!! They have no customer service.
Beware of there 3 day return policy, which neither salesman told us about. Our stove main burner hasnt worked from 1st time we tried using it and also shots arc/fire from the side of it. They told us could not exchange because we were at day five of having or appliances. Even though the stove could have burnt down our house or electrocuted our kids.....BIG SANDYS DONT CARE....they just want your money.
Service guy checked stove and mis-assembled from the manufacturer(LG) wire pinched (bare) resulting in shorting out to side of stove.I spent $7,000 at this store and this is how they treat there customers. Stove been broke since July 7th......still waiting for it to be fixed.
Preferred solution: Replace my range with known good one that doesn’t arc and throw fireball out of side
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Verified Reviewer | Maysville, KentuckyBroken Sectional
- Nice sales lady
- Poor customer service
Preferred solution: Let the company propose a solution
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Verified Reviewer | Charleston, West VirginiaChecking on parts
- Failure to address issues with appliances
Preferred solution: Deliver product or service ordered
User's recommendation: Their warranty service sucks
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Verified Reviewer | Springfield, OhioPoor service and poor furniture
User's recommendation: Don’t Buy From Big Sandy!!!
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Verified ReviewerPoor Service and Furniture
- Totally dissatisfied
- Customer service is awful product was terrible quality
- Bad delivery service
- No returned phone calls
Preferred solution: Full refund
User's recommendation: DONT BUY FROM BIG SANDY
Totally dissatisfied with my delivery today
Preferred solution: Deliver product or service ordered
User's recommendation: Buy somewhere else.
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Verified ReviewerFailure to pay promised refunds and lying to customers
I made a large purchase in-store at their Black Friday sale in November 2019. A month or so later, upon delivery, there were several issues with what was delivered versus what I was originally charged.
I was charged $119.99 for a microwave installation that wasn't needed as the microwave sits on the countertop. I was also overcharged $180.00 for the oven I purchased. I have been told multiple times over the phone that I would be refunded the about I was overcharged. First I was told I would receive a check in the mail.
Then I was told that my credit card would be credited. (It hasn't.) I was even told that my credit card had already been credited even though it hadn't been done. Every time I call to find out where my refund is I'm given the runaround. They say they're looking into it, or that someone will get back ahold of me and then they never do.
I just want the money I'm owed. It's been almost 5 months since I purchased this furniture.
The last time I heard anything back from Big Sandy regarding this issue, they lied and said they already issued me the refund to our Synchrony account (who they use for financing), The problem with that is that those charges were paid via my Discover credit card and were in no way connected to my Synchrony account so that doesn't even make sense.
Bottom line is they owe me this money and finding an excuse they can possibly use to get out of paying me back.
I would never do business with Big Sandy again even if they were giving me FREE furniture. FRAUDS!!!
- Amount of merchandise available
- Not giving me promised refund
- Poor customer service
Preferred solution: Refund that I'm owed in the amount of $299.99
User's recommendation: Buy furniture somewhere else!
Amazing!
User's recommendation: Shop here !
Appliance complaimt
User's recommendation: Just make sure customers understand. Appliances are a big purchase.
Issues not addressed
- Accomodating sale
- Failure to address issues with appliances
Preferred solution: Let the company propose a solution
User's recommendation: Record every communication and document everything.
Order related
- Amount of merchandise available
- Huge selection
- Bad service desk
- Bad delivery service
Preferred solution: Deliver product or next model up or full refund
User's recommendation: Don't shop here because you will not be taken care of properly.
Only if they re-do the customer service department.
- Good selection
- Love the different styles
Preferred solution: Not sure
Avoid washers and dryers at all costs!!!!
Preferred solution: Let the company propose a solution
Stay away
- Amount of merchandise available
- Delivery is horrible
- Customer service is awful
Preferred solution: Price reduction
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I wrote this review. Several weeks later and still no repairs!!!!