Big Sam Transportation Reviews
6.7K CLAIMED LOSSES
4 TOTAL REVIEWS
Canceled move 17 hours before, area too far,
Seventeen hours before the move was to occur, I emailed "Jennifer", if the weight certificate would be approved by DOT or CHP. Thirty minutes later, Diana, customer service, called to cancel the move. The reason: area to move to was "too far". This, after talking and emailing for SIX (6) WEEKS???? RIPOFF COMPANY ????? So now I am left with all of my furnishings packed and ready to go with now way to get there. (*&&&^%$%$)Diana did say they would refund my deposit. How sweet !!! Does anyone know of a reputable company I can contact on *** h a short notice ? Onodieo@***.com
Do Not Use Big Sam
Do not use Big Sam. They are shady at best. Very dishonest. Do not have any of their own movers and sub out work. Charged me 3x what they told me it would cost. Jennifer was the "moving consultant". When I wanted to dispute it, she was no where to be found. The receptionist was very unhelpful and told me a supervisor would call me back in 20 minutes. Did not happen. I would go with a reputable company. I have been told by the Department of Transportation that there are many complaints against this company in the same vain. Buyer Beware
Worst bait and switch ever!!
I received what I thought was a very reasonable quote from them, guess that should have been my clue when they were 1,000 less then all other moving companies. We signed the agreement, gave the deposit and were not told when the movers would arrive. I had to contact the company over and over again for an estimated time, we were told between 7-10, the movers arrived after 12:00, with a cross country move losing these hours delayed our entire trip, thankfully we were flying or we would have missed our flight. When the movers finally arrived they were no in uniforms, which I would have expected from a professional moving company, and it was almost immediate that the driver was telling us that it looked like it was going to cost about double what they quoted us. I was told that the movers would disassemble all items, that was part of the estimate, this was not the case, we had to rush around taking apart our items so they didn't charge us extra. By the time they truck was loaded we had incurred 200.00 in moving supplies, keep in mind they didn't pack anything, just loaded already packed boxes. At this point the driver tried to talk us into going by square footage rather then weight and gave us an updated estimate of 3300.00. We decided to stick with weight because it was a 2 bedroom apartment but we had discarded an entire bedroom set prior to them arriving and had no applliances. Our original estimate was for 3400 pounds, suddenly the mover was estimating that we would have about 10,000 pounds of stuff, this was impossible. We stuck with going by weight, asked to be present at the weigh and driver informed us we would have to go from SanDiego to LA to be present for the weight, this is illegal and untrue they could have gone to any weigh station but they knew since we had already been delayed by hours we couldn't spend another 4 hours driving to LA. The driver left his tools behind, when we called him, 15 mins after he left our location and he was at another customer's home picking up their items, no weight of just our items was ever done. We were told our items would be on their way to Georgia the following Thursday, we received a call on Thursday saying our items were leaving on Friday, called on Monday no responce, received a call from the driver the following Wens stating out items would be arriving Thursday, we finally received our items on Saturday. We had requested to be present at the weighing and were told by the driver that they would not be weighing out items and we had no right to request they do so and that our balance due was 1900.00 and they wouldn't deliver until they received the balance, according to our quote we owed 325.00. We called the office and was screamed at and hung up on numerous times by the Manager/Owner of the company Karen. After 13 days of living our of duffle bags and hotels we couldn't afford another week of hotels and were threatened by Big Sam if we didn't pay them our balance we "might" get our items the first week of August. Totally exhausted and frustrated we had no choice but to agree to pay the 1900.00. When the driver arrived he informed us that he couldn't get his truck close enough to the door and would be charging us another 500.00 to complete the move. At this point they knew they had backed us in a corner and we had no choice because we needed our belongings. We received our belongs an antique radio was missing, a cherrywood dining room set was chipped and scratched and the majority of our boxes were crushed or damaged. Original Quote: 1685.21 Total Paid: 337.00 deposit 1095.25 paid on pick up 1900.00 paid on delivery 500.00 for shuttle 3832.25 Paid above quote: 2147.04 This company will tell you they are a member of the BBB, they are not this has been confirmed with the BBB who also informed us they have had 19 complaints since receiving their license in 2007. We also contacted the Federal Motor Carriers Safety Administration and they also have numerous complaints for this company, all along the same lines as above.
Ripped off and furniture held hostage
BIG SAM TRANSPORTATION!!!!!( BIG SCAM TRANSPORTATION)!!!!!!! WARNING!!!!!!!!!!!!! After several weeks of research on a mover I went with Big Sam, they were not the cheapest or the most expensive and I did not find anything negative on them. They have a BBB web-site but they are not members, I wish I would have known that ahead of time, I complained to the BBB they could do nothing about it. BIG SAM can delete any negative items on their BBB page. I was given a estimate over the phone with an employee named Natalie of $2100 dollars based on 3800lbs. The move was for my mothers house, a small house with two bedroom sets and 140 boxes only, no couches or appliances. They showed up a day late. When they walked in the house the first thing they stated was that we had way more than 3800lbs. They did provide me with a weight slip after I insisted, but were very rude about it. And who knows how accurate that is as you really have no way to check for yourself. The following day is when the fun begins. I received a call from the dispatcher named Gabriel, he is from another country could not understand him as his accent was very heavy. He told me that I went over my weight by 5000lbs, which is absolutely impossible. I own a 2500 sq ft home and I am married with three children, we don't even own that much stuff. This is my single mother. I asked him to give me the last weight ticket,again very rude. He told me if I did not pay the full amount he was going to hold my belongings hostage( which is very illegal). He told me that I could do nothing about it. As it turned out he was right nobody would care ; I called the US DOT to file a complaint and the person there said what they are doing is illegal, but that if I wanted my stuff that I needed to pay them and that they are already being investigated for numerous compaints . The next day I paid the amount they requested to get my items to me. Gabriel said it would be awhile before they could bring me my stuff because it was in storage and as soon as they had a pick up near me they would come. $3300 dollars later. Two weeks later Gabriel gives me a call and tells me that my mothers items were coming but if I wanted the driver to unload my stuff that I needed to fax him a copy of my credit card front and back. Unbelievable!!!! I asked him why in the world he needed that,he said the merchant requires it. That's bull. I called the merchant and was told NOT to do that, but found out that, again, I have no choice but to do what he wants if my mother is ever to get back her property. I reluctantly sent him the front copy of the card. I immediately had to cancel the card. They finally show up with my items, they were supposed to call me so that I can meet them at the weigh station but they did not. And when I informed them about that they were again very rude and arrogant and they told me I was making this hard. Hard for them to take my $5700??? I asked them to just bring me my stuff . After they unloaded the truck I could see some damage to my furniture and some missing boxes. I will have to get in contact with the insurance company on that. I will see how far that goes.( the movers themselves did a good job,wish I could have tipped them more. Not their fault.) If you read this you have been warned this company will RIP you off. I don't want anybody else to go through what I did.
Kansas City, Missouri
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