Humberto C Loo

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Verified Reviewer
| map-marker Brownsville, Texas

Horrible Experience!

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Three and a half weeks for parts, Family of 5 living out of an ice chest for over a month. Technician comes out to complete repair.

Refrigerator still not cooling. Horrible Experience.

Do Not Recommend! Complete lack of communication!

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Loss:
$120
Cons:
  • Repair failed to correct problem
  • 3 plus weeks to get parts
  • Never return calls always at lunch or closed when i call

Preferred solution: FIX MY EQUIPMENT ASAP 30 days with no refridgeration!

User's recommendation: Avoid at all Cost!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Austin, Texas

Very disappointed customer, they lie to get around warranties

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Big Kountry Appliance Repair - Very disappointed customer, they lie to get around...

My washer broke, their tech lied about something he broke and now my warranty is voided due to his lie to cover up his error. Julio R was the lying tech and poor customer service was Lory.

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Anonymous
map-marker Houston, Texas

Big Kountry Appliance Repair Dishwasher Repair Review

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Stay away from these scam artist. Never fixed my dishwasher.

Wanted $508 for repairs. No receipts. Liars.STAY AWAY FROM THIS *** COMPANY.

Used BBB and credit card company to intervene. What a joke.

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Reason of review:
Bad quality
Anonymous
map-marker Mount Laurel, New Jersey

Big Kountry Appliance Repair Services Review

Sent a repair person out to fix dryer, he did not speak english, was here for over 2 hours made a BIG mess and left witgoyt saying a word and my dreyer is still not wirking

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Reason of review:
Poor customer service
Kimbra Mtx
map-marker Baytown, Texas

Faulty Repair Service

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This is the place Sears uses for repairs. Tell Sears NO THANK YOU!!!

Demand they send another repair place out. It took 4 days after calling it in to get someone out here. He gets here and doesn't have the part, says they will call and schedule when it gets in. After waiting another 5 business days, I call to get status and lo and behold, the parts are in.

Did they bother to call? NO. 3 days later they are supposed to be here between 10am and 1pm. They finally show up at 3:43pm.

During this time, I have lost $1,053 worth of food. DON'T EVER USE THIS SERVICE!!!!!!

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Loss:
$1053
Cons:
  • Extremely bad service
Reason of review:
Poor customer service
1 comment
Guest

There are rude, disrespectful I had several appointments to fix my applicance. I waste my time waiting for the repair guy to come. Bad customer services

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