Big Dollar Casino

I have played at BetBigDollar.com casino for for a couple years and never took a withdraw. I had a good hit, went through multiple things to "verify" who I was and completed that, then they paid me for the first time, no problem.

i felt very safe playing here at that time and that they were fair. A short while after that, I hit a jackpot for $55,000. I withdrew only $4,940. They dropped that to $1,000, saying I used a bonus "over 100%" and then they took $51,000 out of my account!

This is a total rip off. The first time I had a hit? I used a bonus over 100% as well, but was paid in full. When you take a bonus with a deposit, they set a HUGE amount of money you have to play before you can withdraw anything.

If you try to withdraw before you play through the bonus, it will not allow you and even gives you a percentage where you are in the process of playing through and a line graph to track your playthrough amount. I played through this and then some. For the $4.940, I received this email:

Congratulations on your recent withdrawal of $1000! We're delighted to see your winnings paid out successfully and you should soon receive it.

Please note that the remaining amount ($3940) has been removed as your winnings originated from a match bonus greater than 100%.

This is false.

There is nothing written that says you get paid less for a win with a match greater than 100% as every bonus they offer is more than 100%, and given I had done this previously, it should not have been a problem. But when I went into my account, they took all of my winnings out of my account WITH no notice, no email, no phone call and no warning. They literally took the winnings out of my account!

This is what it says in my account statement

3/26/2024 8:53 AM115135AdminCorrectionCompleted($51,070.22)

3/26/2024 8:52 AM29434AdminCorrection (Withdrawal: 126****)Completed($3,940.00)

3/24/2024 5:26 AM126****WithdrawalPayment by wire transfer [Fee: $20.00]Processed($4,940.00)

This casino literally stole $55,000 out of my account. I have played at a lot of online casinos and this has never happened to me ever.

At the very least, the money that is in my account should be mine to play through.

They can remove the total amount of the bonus I used when I played. But they can't take my actual winnings just because I hit a jackpot.