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Big Dog Sportswear

Big Dog Sportswear

www.bigdogs.com
What is your customer experience with Big Dog Sportswear?

Big Dog Sportswear Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Big Dog Sportswear has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Don't buy there is no customer service at all", "Don't waste your time with bigdogs.com", "Don't buy from them Rip Off".

  • Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.

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order customer service customer service shirts shipping refund high demand stockand size
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melody y Qpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Horrible customer service and cancellation policy

I ordered Christmas gift for a relative only to find out he had passed and there was no one at that address. Within 30 minutes of the order I tried cancelling it.

7 days later 3 calls on which I was on hold for an hour each finally a refund done.

Horrible service. I will no longer buy anything from them

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User's recommendation: Don't buy there is no customer service at all

MISTER T Ftv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for shirts over a month ago. No show

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Ordered 5 shirts to wear on vacation. I ordered these shirts OVER A MONTH AGO and haven't gotten them yet.

Got an email last week saying a FedEx label had been created. Good, they can create a shipping label but can't ship the shirts I paid for.

Refund time. I won't make the same mistake again.

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Preferred solution: Full refund

User's recommendation: Don't waste your time with bigdogs.com

James B Dii

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Verified Reviewer

Upset about online ordering and delivery. Still haven't received order and was already charged.

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Updated by user Feb 27, 2024

Just cancelled order and got money back.

Original review Jan 27, 2024

I ordered 4 T-shirts online that was under the no high demand orders. At least that's what it said online.

I ordered them in the discount for shipping. So shipping is free. It said be 5-7 business days. Well it's been 12 business days 16 days total and still haven't received my order.

Called customer service t 7 business day and was told my order was delayed do to high demand. Even though the shirts I ordered wasn't part of the delay process. According to website. I've always bought there clothing from stores before they closed a lot of them.

This is my first online purchase through them and I'm very disappointed. Feels like all lies on the website.

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Preferred solution: Deliver product or service ordered

Raeleigh Cvi

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wooster, Ohio

Bad customer service

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Contains 3 confidential files for company representatives

Ordered 6 items and only 2 came the right size. They sent wrong size knowing it wasn't what I ordered and now I have to return items and what I ordered was out of stockand they are charging Me a restocking fee!!!Customer service was rude and I will never order again and I don't recommend ever buying from them. Malynda Custer

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User's recommendation: Don't buy from them Rip Off

Anonymous

Poor customer service at Big Dog stores

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I have been buying Big Dog shirts for 30 years. Over the years their prices have gone down with a corresponding lowering of quality.

I have lived with that but the last straw was their abominable customer service. I bought a new shirt and the first time I washed it, ti came out splotchy. Thinking I messed up, I bought another one. It came out splotchy after the first wash also.

I called the store and they said they would replace them . I also explained that I lived 100 miles away and it would a long time before I went back and again they said no problem. Today I went back, after 3 years, with the new shirts The store and then their customer service said 3 years was too long and they could not find my purchases in their system. Perhaps 3 years is a long time but I have been a good customer for 30 years.

They have poor customer service commensurate with their decaying quality.

Do not buy from them. .

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Loss:
$30
Pros:
  • Design
Reason of review:
Poor customer service

Preferred solution: Full refund

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