Big Dog Sportswear
Big Dog Sportswear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Big Dog Sportswear has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied, citing poor customer service and high prices.
Positive Feedback
Longtime shoppers noted past loyalty to the brand, but recent online experiences outrank past positives.
Negative Feedback / Risk Areas
- Repeated Big Dog Sportswear customer complaints about slow shipping and orders charged but not delivered.
- Frequent reports of unresponsive customer service and long hold times when seeking refunds.
- Complaints about incorrect sizes, restocking fees, and perceived high price level.
Key Takeaways for Future Customers
- Check recent Big Dog Sportswear reviews before ordering and expect possible delays.
- Monitor billing and refunds closely and confirm shipping tracking soon after purchase.
- Avoid relying on auto-ship or subscription promises until customer service reliability improves.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Big Dog Sportswear has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied, citing poor customer service and high prices.
Positive Feedback
Longtime shoppers noted past loyalty to the brand, but recent online experiences outrank past positives.
Negative Feedback / Risk Areas
- Repeated Big Dog Sportswear customer complaints about slow shipping and orders charged but not delivered.
- Frequent reports of unresponsive customer service and long hold times when seeking refunds.
- Complaints about incorrect sizes, restocking fees, and perceived high price level.
Key Takeaways for Future Customers
- Check recent Big Dog Sportswear reviews before ordering and expect possible delays.
- Monitor billing and refunds closely and confirm shipping tracking soon after purchase.
- Avoid relying on auto-ship or subscription promises until customer service reliability improves.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service and cancellation policy
- - Gift ordered for Christmas; recipient had passed; address empty.
- - Tried to cancel within 30 minutes; after 7 days, 3 calls with long holds; refund issued.
I ordered Christmas gift for a relative only to find out he had passed and there was no one at that address. Within 30 minutes of the order I tried cancelling it.
7 days later 3 calls on which I was on hold for an hour each finally a refund done.
Horrible service. I will no longer buy anything from them
User's recommendation: Don't buy there is no customer service at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for shirts over a month ago. No show
- - Ordered 5 shirts for vacation; they haven't arrived in over a month.
- - FedEx label created last week; shirts haven't shipped and a refund is requested.
Ordered 5 shirts to wear on vacation. I ordered these shirts OVER A MONTH AGO and haven't gotten them yet.
Got an email last week saying a FedEx label had been created. Good, they can create a shipping label but can't ship the shirts I paid for.
Refund time. I won't make the same mistake again.
Preferred solution: Full refund
User's recommendation: Don't waste your time with bigdogs.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset about online ordering and delivery. Still haven't received order and was already charged.
- - Ordered 4 T-shirts with free shipping; promised 5-7 business days.
- - Not delivered after 16 days; delay cited as high demand.
Just cancelled order and got money back.
I ordered 4 T-shirts online that was under the no high demand orders. At least that's what it said online.
I ordered them in the discount for shipping. So shipping is free. It said be 5-7 business days. Well it's been 12 business days 16 days total and still haven't received my order.
Called customer service t 7 business day and was told my order was delayed do to high demand. Even though the shirts I ordered wasn't part of the delay process. According to website. I've always bought there clothing from stores before they closed a lot of them.
This is my first online purchase through them and I'm very disappointed. Feels like all lies on the website.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- - Ordered 6 items; only 2 were the right size.
- - Restocking fee applies; customer service was rude; I won't order again; items were out of stock.
Ordered 6 items and only 2 came the right size. They sent wrong size knowing it wasn't what I ordered and now I have to return items and what I ordered was out of stockand they are charging Me a restocking fee!!!Customer service was rude and I will never order again and I don't recommend ever buying from them. Malynda Custer
User's recommendation: Don't buy from them Rip Off
Poor customer service at Big Dog stores
- - Longtime Big Dog customer notes lower quality with price drops.
- - Shirts splotchy after wash; replacement offered; 3 years later can't find purchases.
I have been buying Big Dog shirts for 30 years. Over the years their prices have gone down with a corresponding lowering of quality.
I have lived with that but the last straw was their abominable customer service. I bought a new shirt and the first time I washed it, ti came out splotchy. Thinking I messed up, I bought another one. It came out splotchy after the first wash also.
I called the store and they said they would replace them . I also explained that I lived 100 miles away and it would a long time before I went back and again they said no problem. Today I went back, after 3 years, with the new shirts The store and then their customer service said 3 years was too long and they could not find my purchases in their system. Perhaps 3 years is a long time but I have been a good customer for 30 years.
They have poor customer service commensurate with their decaying quality.
Do not buy from them. .
- Design
Preferred solution: Full refund
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