MISTER T Ftv

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Paid for shirts over a month ago. No show

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Ordered 5 shirts to wear on vacation. I ordered these shirts OVER A MONTH AGO and haven't gotten them yet. Got an email last week saying a FedEx label had been created. Good, they can create a shipping label but can't ship the shirts I paid for. Refund time. I won't make the same mistake again.
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Preferred solution: Full refund

User's recommendation: Don't waste your time with bigdogs.com

James B Dii

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Verified Reviewer

Upset about online ordering and delivery. Still haven't received order and was already charged.

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I ordered 4 T-shirts online that was under the no high demand orders. At least that's what it said online. I ordered them in the discount for shipping. So shipping is free. It said be 5-7 business days. Well it's been 12 business days 16 days total and still haven't received my order. Called customer service t 7 business day and was told my order was delayed do to high demand. Even though the shirts I ordered wasn't part of the delay process. According to website. I've always bought there clothing from stores before they closed a lot of them. This is my first online purchase through them and I'm very disappointed. Feels like all lies on the website.
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Preferred solution: Deliver product or service ordered

Raeleigh Cvi

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Verified Buyer
|

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Verified Reviewer
| map-marker Wooster, Ohio

Bad customer service

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Big Dog Sportswear - Bad customer service
Big Dog Sportswear - Bad customer service - Image 2
Big Dog Sportswear - Bad customer service - Image 3
Ordered 6 items and only 2 came the right size. They sent wrong size knowing it wasn't what I ordered and now I have to return items and what I ordered was out of stockand they are charging Me a restocking fee!!!Customer service was rude and I will never order again and I don't recommend ever buying from them. Malynda Custer
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User's recommendation: Don't buy from them Rip Off

Anonymous

Poor customer service at Big Dog stores

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I have been buying Big Dog shirts for 30 years. Over the years their prices have gone down with a corresponding lowering of quality. I have lived with that but the last straw was their abominable customer service. I bought a new shirt and the first time I washed it, ti came out splotchy. Thinking I messed up, I bought another one. It came out splotchy after the first wash also. I called the store and they said they would replace them . I also explained that I lived 100 miles away and it would a long time before I went back and again they said no problem. Today I went back, after 3 years, with the new shirts The store and then their customer service said 3 years was too long and they could not find my purchases in their system. Perhaps 3 years is a long time but I have been a good customer for 30 years. They have poor customer service commensurate with their decaying quality. Do not buy from them. .
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Loss:
$30
Pros:
  • Design
Reason of review:
Poor customer service

Preferred solution: Full refund

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