Big Dog Sportswear

I ordered Christmas gift for a relative only to find out he had passed and there was no one at that address. Within 30 minutes of the order I tried cancelling it.

7 days later 3 calls on which I was on hold for an hour each finally a refund done.

Horrible service. I will no longer buy anything from them

Ordered 5 shirts to wear on vacation. I ordered these shirts OVER A MONTH AGO and haven't gotten them yet.

Got an email last week saying a FedEx label had been created. Good, they can create a shipping label but can't ship the shirts I paid for.

Refund time. I won't make the same mistake again.

I ordered 4 T-shirts online that was under the no high demand orders. At least that's what it said online.

I ordered them in the discount for shipping. So shipping is free. It said be 5-7 business days. Well it's been 12 business days 16 days total and still haven't received my order.

Called customer service t 7 business day and was told my order was delayed do to high demand. Even though the shirts I ordered wasn't part of the delay process. According to website. I've always bought there clothing from stores before they closed a lot of them.

This is my first online purchase through them and I'm very disappointed. Feels like all lies on the website.

Ordered 6 items and only 2 came the right size. They sent wrong size knowing it wasn't what I ordered and now I have to return items and what I ordered was out of stockand they are charging Me a restocking fee!!!Customer service was rude and I will never order again and I don't recommend ever buying from them. Malynda Custer

I have been buying Big Dog shirts for 30 years. Over the years their prices have gone down with a corresponding lowering of quality.

I have lived with that but the last straw was their abominable customer service. I bought a new shirt and the first time I washed it, ti came out splotchy. Thinking I messed up, I bought another one. It came out splotchy after the first wash also.

I called the store and they said they would replace them . I also explained that I lived 100 miles away and it would a long time before I went back and again they said no problem. Today I went back, after 3 years, with the new shirts The store and then their customer service said 3 years was too long and they could not find my purchases in their system. Perhaps 3 years is a long time but I have been a good customer for 30 years.

They have poor customer service commensurate with their decaying quality.

Do not buy from them. .