Marinus Wzb
map-marker Houston, Texas

Valve Repair Review

We had a sprinkler system installed with mosquito control and we had a valve that was leaking so I called did not answer left a message and dident get a call back for a week. Chuck sent a man out replaced the valve, within a week it started leaking again. Called Chuck did not get an answer, never got a call back. Poor service. He will not communicate with us to ask questions or fix anything.
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Kervens Zhn
map-marker Houston, Texas

Does not stand behind his work.

Updated by user Jan 09, 2014

Update: He came and fixed all of the problems with the sprinklers and apologized for the terrible customer service.

Original review Jan 09, 2014
First off, Chuck was wonderful at the time he installed the sprinklers. After a day or two we noticed that there was a water puddle by one of the sprinklers, but we thought that it was on too long. After a few days, we turned the sprinkler system during the day (it was on at midnight, since we have pets), and the sprinkler head was not glued properly, so it leaked every time it was on. He did come a few days later, and told me that he did not have the glue with him, but that he would come in an hour or so to fix the problem. The crew also left one of the sprinkler's head too long, and we started tripping on it, when he came to fix the leaking sprinkler I advised him of this, and asked if he could shorten it, he said no problem. After waiting for over two hours, I called him and told him that I had to go run an errand to run, but would leave the gate open. He said he would come in a little bit, he never showed up, somebody did come and fix it, but they forgot to fix the protruding sprinkler head. I called a few times, with out an answer, so I sent a text, and he apologized, and that someone would fix it the next day, they never showed up, sent another text, the same response, somebody would be there the next day. It never happened. A few months later, another sprinkler was not working again, the same thing, made several appointments, never showed up. Now, another sprinkler is leaking, I have make 3 appointments, he did not keep any of them. I had to call or text every time, because he just ignores you. Still have two sprinkler's that do not work. Now, I have to find somebody else, and pay them to fix the problems. The work is still under warranty, but I can't get him to make good on it.
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Loss:
$250
Allisen Vfj
map-marker Houston, Texas

Big Chuck Sprinklers

Had a sprinkler system/pest control system installed by said company. Electrical connection made underground were left unsealed so they will eventually corrode and the valves will stop functioning. The wire is not ground grade wire so it will deteriorate in time. The pest control system is not a commercial product but a combination of a pool chlorinator and some manual valves. It likes to blow up if not immediately shut off after use due to the expansion of the concentrated chemical. Offers a warranty but will not answer the phone or reply to voicemails. Beware Big Chuck is cutting corners and over charging for a $65 chlorinator that is advertised as a pest control system.
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Loss:
$3000
3 comments
Guest

I,too, had a pest control system installed by Big Chuck. We have a leak and he will not return calls.

Have not been able to use system for 5 months. Poor quality parts and terrible service.

Guest

We too had had several issues with our system that was installed by Big chucks. Our yard is like a marsh!

The system leaks all the time!

The company never ever returns your calls. I had to pay another company to come and fix the system because I could not get him to go out to our house.

Guest

I agree with a previous comment made by Goodguy1111. We had a system installed less than two months ago and are now experiencing severe water saturation on our property.

We've contacted the said company several times as they have neglected to return our calls. We trusted this company despite researching the products they used in addition to insuring they were legitimate and insured as a company. Thought we were doing the right thing but it turns out we were handed a bad investment.

Buyers BEWARE of this company!!!! They make everything sound legit but there is no follow through.

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