They ruined my Thanksgiving

I called ahead, days in advance and asked if I could get the buffet to go. Because, I had to work on Thanksgiving day. I've never been so disappointed slow service and to add insult to the issue I asked for the container so I can get my food from the buffet I get handed a bill and told they will dish me up a little of everything. For one they didn't ask what I wanted or what I didn't want for two they didn't ask if I was allergic to anything the whole point of getting the buffet is so you can pick and choose what you want. I was looking forward to having the buffet for Thanksgiving I told everybody I knew that I was going to have Thanksgiving buffet and take it home cuz I called and asked but no I get handed a bill for $20.82 with no input from me telling them what I want from the buffet. I looked at her with the bill in her hand after she told me that they were going to give me a little of this little of that and I said but what about what I don't want or do want I only wanted certain things I just turned around and walked away they just ruined my Thanksgiving ruined it the stores are closed I can't go anywhere else cuz there's nowhere else open thanks that's all I have to say thank you for ruining Thanksgiving my holiday is ruined

User's recommendation: Don't bother.

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ID
#4167341 Review #4167341 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Terrible service

Wow talk about bad corporate decisions, Big Boy Corporation promoted a Free Voucher for Veterans on Veterans Day. It was advertised on the American Legion National Website, then each American Legion sent out the notification to its members. However, upon entering the Livonia Big Boy stated they knew nothing of the advertisement and stated they would offer only 20% off. They stated they are a Corporate Store and Corporate didnt inform them so they wouldnt acknowledge the promotion! Great example of bait and switch ( bring the customers in and then change the promotion!) Nice way of Thanking the brave Veterans that served our country! Big Boy you let the Veterans Down, Shame on you! SadSad My husband served during Vietnam and my son is serving now. Big Boy is the only corporation on the American Legion Promotional Page that didnt fulfill its promises! Shame , shame, shame! Phyliss Baker

User's recommendation: Don’t trust Big Boy Promotions.

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ID
#4138450 Review #4138450 is a subjective opinion of poster.
Location
Livonia, Michigan
Pros
  • Great burger
Cons
  • Poor service
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Poor Quality of Food

Big Boy Restaurants - Poor Quality of Food
We were waited on but not quickly. Broccoli soup was thick and bottom of the pan. Server said are you done with soup? We said its not good. She took it without saying Im sorry would you like another. We had fries that were shoestring which was unexpected. Big Boy always had good hardy fries. They were shriveled and brown. Server was like Oh we have always had those kind. My coffee was dark and old. I mentioned it and was told she would make fresh. I never got it. We were so disappointed. Server never said Sorry or offered to remove anything from our bill. My meal alone was over $20 plus tip! Manager was in Lala Land, avoiding customers. We may never go back! And place was not very clean.

User's recommendation: Demand acceptable food and service.

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ID
#4040529 Review #4040529 is a subjective opinion of poster.
Location
Hartland, Michigan
Cons
  • Service or quality

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New Reviewer

Unsatisfactory

The Big Boy in East Tawas does not have a Salad bar during the week. Its the only that I know of in Michigan that doesnt have one 7 days a week now. He should cut down his prices on those days also like he does on his overhead. I wont be going back there and I will be sure to let my family and friends know about his desire for profitability.

User's recommendation: Only go there if you don’t want a salad bar.

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ID
#3816661 Review #3816661 is a subjective opinion of poster.
Location
Holly, Michigan

Terrible service, Indian Springs, Nevada

I have been to Big Boy restaurant multiple times. The service wasn't the greatest, but, the last three times, the service was so bad that I, (a local) will not be going back and will advise others. The cooks do not know how to prepare food so that it all comes out together. On three seperate occasions our food (mulitple people) has not been delivered together, therefore we were not able to eat together. By the time my food was brought out, the other people in my party were done eating. The servers are also lacking. One server came to my table three times and neglected to take away dirty dishes. There are only a couple of Servers who actually know what they are doing. I believe that you need to have your people trained and it would possibly increase your business. I used to be a server, so I do know what it's like to work in the restaurant business. I ;worked at a very very busy restaurant. I am usually a very patient person, but I am done with Big Boys in Indian Springs.

User's recommendation: Go to the Oasis Restaurant instead. It is up the street on Clark Lane.

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ID
#3737047 Review #3737047 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Too much family and they are getting all the hours customers could not get coffee or any service last Tuesday because they were not paying attention to who came in