New Reviewer

Order through Sears

Package was to be delivered on 9/23/20. Wondering is it still in transit?? stacie50morgan@***.com 281-608-**** 90724****
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ID
#2191253 Review #2191253 is a subjective opinion of poster.
Location
Humble, Texas
New Reviewer

SARAH NEEDS COACHING

VERY VERY RUDE MESSAGE I RECEIVED FROM SARAH. THE WORST EXPERIENCE. NOT PROFESSIONAL AT ALL.
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ID
#1073523 Review #1073523 is a subjective opinion of poster.
Reason of review
Poor customer service
Junior Reviewer

BHFO

This company thinks it's so big and powerful that it does not have to follow eBay rules. According to eBay if you buy something that is not as described you get your money back and your original postage back. However once you file a return BHFO allows you to return it but never give you back the postage. I've had things with holes, things with inside zippers sewn on the outside, things that didn't match the picture (they say the picture is just a general representation) until you return an item that is flawed and the flaw is in the photo (then the photo is for that particular item- even thought they use the same photo for the next 12 of these they list and sell). They pretend to follow the rules but do not and eBay is never the wiser. This company rips people off. I've had them keep about $200.00 in postage that they should have refunded. eBay's Customer support is worthless when it come to this company. They act like they will handle the matter and then do nothing with no explanation as to why. One of these days eBay is going to wake up ad realize hat this company is ripping off eBay customers but it will be to late, as those customer will be gone forever. I have one word for BHFO - KARMA!! oh and FOAD
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1 comment
#1203663

Agreed

ID
#788479 Review #788479 is a subjective opinion of poster.
Location
Des Moines, Iowa
Cons
  • Postage too hgh and non-refundable when they make a mustake
Reason of review
ALL OF THE ABOVE!!!
Loss
$200
Preferred solution
Full refund

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