balakrishna s Zvj

Auto charged to my credit card

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Charged my credit card for service without my consent Customer service resolved the issue promptly by refunding the amount
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User's recommendation: May be

Vivek C Tiu

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Verified Reviewer

You renewed my membership. It’s impossible to contact you for cancekarion.

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You have Renewed my membership. I have been trying to cancel it. Your phone number in invalid, the emails dont work.. please cancel and refund immediately. Vivek Chopra
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Cons:
  • Horrible website

Preferred solution: Full refund

User's recommendation: Do not fall into this trap of this company.

Nandini B Rkp

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Verified Reviewer

Worst matrimonial site and money looters

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Updated by user Jun 02, 2023

They do not respond to our calls and there are no genuine profiles.

Original review Jun 02, 2023
With Bharat Matrimony, we registered for the premium plan. The search has been ongoing for almost a month without finding proper matches.

Despite checking the mandatory boxes for most of the partner preferences columns, such as the groom's residency (United States of America), his age (25 to 29), and his education (MS Engg), we only received profiles of Bangalore residents. One of the staff members called us frequently, imposed so much on us and forced us to subscribe to the premium plan. He assured us that we would match 100%. No new profiles have appeared since then.

We realized the app was useless and asked for a refund. They did not even refund our money. They have looted our money and cheated us by claiming we will find a match 100%, which is untrue. We lost our money, and the experience was incredibly uneasy.

Beware. This site is just a money-looting site, and they'll stoop down to shallow levels to convince you to buy a premium plan. Until you pay them, their customer service department will call you daily and respond to your calls. They will not answer your calls after you purchase a subscription, and they will steal your money.

You will not even receive genuine profiles. We will never use such sites anymore.
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Loss:
$6000
Cons:
  • Completely fake matrimonial site

Preferred solution: Full refund

User's recommendation: Beware of fake profiles and fake customer support. You'll lose everything

Gaurav G Xiy

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Verified Reviewer

No contact any body

Not responsible anybody for contact to me, really very upset, very shameful behavior aur nature, I can't expain this, This msg is all your team, specialy Rinku Madam, is very bad, who don't talk to me without any reason, I want talk to her many topic but she is careless, respectless, speak to lie, very bad nature and very bad behavior. Rinku Madam's Mob Number who don't talk to me, 735814****, 784510****
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Preferred solution: Only Rinku Madam talk to me

User's recommendation: Bharatmatrimony ID H1233****

Gaurav G Xiy

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Verified Reviewer
| map-marker Delhi, National Capital Territory Of Delhi

No contact any body

Not responsible anybody for contact to me, really very upset, very shameful behavior aur nature, I can't expain this, This msg is all your team, specialy Rinku Madam, is very bad, who don't talk to me without any reason, I want talk to her many topic but she is careless, respectless, speak to lie, very bad nature and very bad behavior.Mob Number of Rinku Madam 784510**** / 735814****
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User's recommendation: Bharatmatrimony ID H1233****

SHUBHAM M Kdz

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Verified Reviewer
| map-marker Luxembourg, Luxembourg

Cannot cancel membership and auto-renewal

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Bharat Matrimony - Cannot cancel membership and auto-renewal
Bharat Matrimony - Cannot cancel membership and auto-renewal - Image 2
Hello My membership has been auto-renewed and I have seen today that my bank account was deducted with the sum. While I had already requested the cancelation of the membership in the past, nothing was done in this regards. Also, I have tried several times to cancel it and I get the error attached in this email. Please note that I cannot turn off auto-renewal neither. No response to many email and calls either. Extremely poor service
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User's recommendation: Not recommended at all

Damier Edh

Payment issue

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There is a 186$ charge on my credit card that I did not approve. My annual subscription expires in 7 months. The customer service number is busy and there is no answer.
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Preferred solution: Full refund

Smitha K Yrw

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Verified Reviewer
| map-marker Farmington, Michigan

Unable to create the profile

Original review Aug 26, 2022
I am not able to create the profile since I am not getting the otp on my number. Profile not registered
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Preferred solution: Full refund

Bhavyaka K

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Verified Reviewer

Issue in service

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My payment got deducted for prime and regular packages. Total of 243$ per 3 months. I am not able to view verified accounts. I tried reporting this incident. No one reached out to me. Very bad customer service
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Loss:
$243
Pros:
  • Promises are made of new profiles upon upgrading
Cons:
  • Must refund remainder money
  • Worst service

Preferred solution: Full refund

Vasanthan B

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Verified Reviewer

Auto renewal without my knowledge.

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Bharat matrimony very worst service and they took my money without my knowledge. I complained them they said to me we will refund but still I'm waiting for 2 months now I called them more than 20 times. Everyone said different different answers and not taken any response for my problem.. please don't share your bank card details to them
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Loss:
$150
Pros:
  • Customer service

Preferred solution: Full refund

Dearius Juo

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Dissatisfied client

We as organisation of SAHASRA banquets.. ramamuurthy Nagar Bangalore..paid money on 16 th Dec 2022..to be associate ...after taken money ..the executive Pavan Krishnan turned his back ..completely ..and tried reaching heads and key accounts manager ..no one takes responsibility and i tried reaching head office ..no one responds ... REALLY DO NOT KNOW WHAT TO DO ..VERY VERY SAD ..SUCH BIG ORGANISATION WITH SUCH POOR QUALITY STAFF
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Sandeep reddy B

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Verified Reviewer
| map-marker Durham, North Carolina

Charged membership renewal without consent

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Enrolled in membership Ive the phone when contacted by a representative. Card details were given over the phone and not saved on the account. However, I was charged for membership renewal without my consent after 3 month. Customer service number(s) on their website doesnt work.
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Loss:
$150

Preferred solution: Full refund

Pavan Manikanta R

3 months prime gold

My account was deleted after taking the 3 months Prime subscription and did not find away to restore the old account and created new account now.can you check mine and transfer my 3months subscription to new account which I created now Old- account =T745**** New account=T746****
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Loss:
$120

Preferred solution: Change my subscription to new account

Anonymous

Fraudulent charges on credit card and not refunding the money

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They will keep charging the card even when you closed the profile with them. And won't refund any money. They have the worst ethics
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Loss:
$200
Cons:
  • Worst service
  • Customer care
  • Fake profiles you create to lure people

Preferred solution: Full refund

User's recommendation: Just try for free. Don't pay ever

Anonymous
map-marker Montgomery, Alabama

Customer service - Fit for nothing

If you contact customer service through their chat, all time the customer care people never help you to your questions. Always giving stupidity answers which is irrelevant to your technical issues. They can understand but reply with stupidity answers which is not relevant to your question and making us irritation. They never resolve, but mark as 'Resolved'. Idiot fellows. Stay away with Bharatmatrimony.
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User's recommendation: CEO need to watch customer care.