BH Cosmetics Complaints and Reviews
I got 2 brow pens and one was completely empty. I got a littls pushback about quality assurance, etc...doesnt think it could happen, yada yada...kept being overly sweet. They issued me store credit, which i was pleased with the resolution. However, it took weeks and a few emails saying they couldnt refund without me having an account. Id had an account the entire time. Once i got the credit, i went to order. Apparently, it had been issued 4...Read more
Hi my name is phina i am a new customer and i am a new to there line and i just order a product like cuple days ago maybe 1 week now and i ordered a from them this year 2017 and i did not get my product i am very disapointed at this company and there are very unprofessional and i am very pissed i really would like to get my product also i have try to call them and they are not letting me speak to somebody on the phone with them and they keep...Read more
I do not understand why comments like this even happen. People need to understand that when ordering online it is not a perfect system. Glitches happen. There are many different steps, from customer service, shipping, receiving, and so on. Sometimes the glitches are the companies fault and many times it has nothing to do with them rather postal services, customs, and so on. Trust and believe when ordering makeup online it is not uncommon for it...Read more
Delivery Service Review
by anonymous #974126
Every time Ordered, the items were shipped within 2 days. CS has been wonderful. My issue is Globegistics. Once the order was processed from their LA location- it takes approx. 10 days to get to Vancouver, and only after that another few days to its Canadian final destination. Why does it take so long????? It also takes them a few days to process it after picking it up from BH.
Bh Cosmetics Shipping Service Review
by anonymous #904244
These ppl take your money and never ship your items!!!! They send you this fake tracking number and after that you never can get in touch with them. If you do take the chance of buying from them USE PAYPAL so that you get your money back!!!!!
Delivery Service Review
by anonymous #899416
I ordered a few things about a week ago and it said it would have been shipped to my house 2 to 6 days I never received anything and I'm still waiting for a package I don't know what the *** is going on
Bh Cosmetics Shipping Service Review
by athesian.halo #897782
I bought the beauty blender, contour kit & i think some brushes. Anyways, i made the purchase as a guest & resulted in me not being able to get shipping details or tracking details. I have no idea how to contact them other than showing this feedback!! Sucks!!
for some reason bh cosmetics takes a crazy long time to ship out our packages. it says that they have to go through a "scanning process" which takes them seven days?! yes their products are cheap and some of them are great quality, honestly. but it should not take that much time to place the items in the box tape it up stick a label on and get them shipped out. i have ordered from so many other sites an they have gotten the products to me within...Read more
#966574 by anonymous
I ordered online on the 30th of Oct 2016. Ordered 2 items, the Illuminate by Ashley Tisdale brush set, and the Pink Polka dot brush set. I also got the Zombie Eyeshadow palette as it was an offer. Honestly I wanted to get the Zombie eyeshadows anyway, so the offer just managed to entice me to make my order. However, it is already the 21st Nov 2016, and the shipment tracking has landed in Singapore since the 14th of Nov. The tracking has been...Read more
On Sept 26, 2016 at 3:55 pm i made an order. couples hours later i sent an email to have the order cancel and no respond. the number listed on the website is not working. on sept 27, 2016 i sent over 4 email requesting my order to be cancel and i did not get any respond. at appropriately 10:13 i got a email saying my order is getting ready to ship. i am so disappointed that i have still not got my order cancel. i read that a order can be cancel...Read more
I have ordered from BH cosmetics twice and love their products, prices, and customer service. I'm surprised to have read disappointed reviews from others. The products all came on time, in perfect condition, and tracking was easy . The second time I ordered , I signed up for texts via USPS . EVERYTIME the shipped box was scanned , I received a text. This includes right up to the mailman at my mailbox! So far, I have ordered the Shanxxxo eye...Read more
I order makeup online quite often and bh cosmetics has TERRIBLE shipping. I placed my order well over a month ago and I have yet to receive it. Not only is that annoying, but when I track my order it has stayed in the same location for over a week (a location no where close to where I live). I've ordered through colour pop who also ships out of california and their shipping was a quarter of the time as bh cosmetics. This will be my first and...Read more
My first order came damaged and some products like first eyeshadow pallet the shadows were so small and came broken opened it and eyeshadow everywhere ruined bmy light colored pants my bed was full of shadow it was a mess i had to throw the pallet out.Second eye brow pencils were so dry and hard they just broke off with no color showing up.. After several emails and twitter comments i finally got a credit to my bh account . So i placed another...Read more
I ordered the Shaaanxo eyeshadow palette on the BH Cosmetics website, the palette looks amazing & the price was even better that I paid for the palette. The problem I had was the shipping, there is the option to do the express shipping which was the fastest shipping you could do which got your product to you in 4-8 business days, you do have to pay extra it was $7 extra. The palette was incredibly cheap it was $11 and shipping was $7 so I could...Read more