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I got 2 brow pens and one was completely empty. I got a littls pushback about quality assurance, etc...doesnt think it could happen, yada yada...kept being overly sweet. They issued me store credit, which i was pleased with the resolution. However, it took weeks and a few emails saying they couldnt refund without me having an account. Id had an account the entire time. Once i got the credit, i went to order. Apparently, it had been issued 4...
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Hi my name is phina i am a new customer and i am a new to there line and i just order a product like cuple days ago maybe 1 week now and i ordered a from them this year 2017 and i did not get my product i am very disapointed at this company and there are very unprofessional and i am very pissed i really would like to get my product also i have try to call them and they are not letting me speak to somebody on the phone with them and they keep...
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Anonymous

Fatima Ramos We surely want to get you your product and find out what the problem is. Please email fatima@bhcosmetics.com. She is a Care Supervisor at our main offices. We do apologize pro...

1.0
#992394
I do not understand why comments like this even happen. People need to understand that when ordering online it is not a perfect system. Glitches happen. There are many different steps, from customer service, shipping, receiving, and so on. Sometimes the glitches are the companies fault and many times it has nothing to do with them rather postal services, customs, and so on. Trust and believe when ordering makeup online it is not uncommon for it...
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Anonymous

Marion22 Actually they only post positive reviews. It's their policy. I left a negative review and they sent me an email basically saying my review was below their standard and that th...

Delivery Service Review

#974126
5.0
Every time Ordered, the items were shipped within 2 days. CS has been wonderful. My issue is Globegistics. Once the order was processed from their LA location- it takes approx. 10 days to get to Vancouver, and only after that another few days to its Canadian final destination. Why does it take so long????? It also takes them a few days to process it after picking it up from BH.
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Bh Cosmetics Shipping Service Review

#904244
1.8
These ppl take your money and never ship your items!!!! They send you this fake tracking number and after that you never can get in touch with them. If you do take the chance of buying from them USE PAYPAL so that you get your money back!!!!!
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Delivery Service Review

#899416
1.0
I ordered a few things about a week ago and it said it would have been shipped to my house 2 to 6 days I never received anything and I'm still waiting for a package I don't know what the *** is going on
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Bh Cosmetics Shipping Service Review

#897782
1.1
I bought the beauty blender, contour kit & i think some brushes. Anyways, i made the purchase as a guest & resulted in me not being able to get shipping details or tracking details. I have no idea how to contact them other than showing this feedback!! Sucks!!
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for some reason bh cosmetics takes a crazy long time to ship out our packages. it says that they have to go through a "scanning process" which takes them seven days?! yes their products are cheap and some of them are great quality, honestly. but it should not take that much time to place the items in the box tape it up stick a label on and get them shipped out. i have ordered from so many other sites an they have gotten the products to me within...
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BHCosmetics_Official

BHCosmetics_Official Thank you Anonymous for your comments. We of course would like to send our packages out quicker and are making investments to make this happen as fast as we can. Unfortunately...

#966574
I ordered online on the 30th of Oct 2016. Ordered 2 items, the Illuminate by Ashley Tisdale brush set, and the Pink Polka dot brush set. I also got the Zombie Eyeshadow palette as it was an offer. Honestly I wanted to get the Zombie eyeshadows anyway, so the offer just managed to entice me to make my order. However, it is already the 21st Nov 2016, and the shipment tracking has landed in Singapore since the 14th of Nov. The tracking has been...
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BHCosmetics_Official

BHCosmetics_Official We are sorry to hear this is happening. We also use USPS partnered with Globegistics. We would need to know a little bit more about you and your order, so could you email one ...

3.3
I liked
  • Prices are great
I didn't like
  • Bad customer service
  • Order processing
  • Missing items
#958727
On Sept 26, 2016 at 3:55 pm i made an order. couples hours later i sent an email to have the order cancel and no respond. the number listed on the website is not working. on sept 27, 2016 i sent over 4 email requesting my order to be cancel and i did not get any respond. at appropriately 10:13 i got a email saying my order is getting ready to ship. i am so disappointed that i have still not got my order cancel. i read that a order can be cancel...
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Anonymous

Anonymous Thanks for all the comments on poor customer service which should be the #1 priority. Because of this, I will never order from this company.

BHCosmetics_Official

BHCosmetics_Official Hello Anonymous, We would like to find out more about your case. We don't have quite enough information here to figure our what happened. If you could please email clientservi...

I have ordered from BH cosmetics twice and love their products, prices, and customer service. I'm surprised to have read disappointed reviews from others. The products all came on time, in perfect condition, and tracking was easy . The second time I ordered , I signed up for texts via USPS . EVERYTIME the shipped box was scanned , I received a text. This includes right up to the mailman at my mailbox! So far, I have ordered the Shanxxxo eye...
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I order makeup online quite often and bh cosmetics has TERRIBLE shipping. I placed my order well over a month ago and I have yet to receive it. Not only is that annoying, but when I track my order it has stayed in the same location for over a week (a location no where close to where I live). I've ordered through colour pop who also ships out of california and their shipping was a quarter of the time as bh cosmetics. This will be my first and...
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BHCosmetics_Official

BHCosmetics_Official We do apologize, and you are right this has been an unacceptable amount of time. We would like a chance to make it right. Please contact us at clientservices@bhcosmetics.com. ...

Anonymous

Sandra Have you received it yet? I have ordered mine on the 15th and it is now the 28th, and although Monday would count as the 8th business day, I would expect the package to alread...

My first order came damaged and some products like first eyeshadow pallet the shadows were so small and came broken opened it and eyeshadow everywhere ruined bmy light colored pants my bed was full of shadow it was a mess i had to throw the pallet out.Second eye brow pencils were so dry and hard they just broke off with no color showing up.. After several emails and twitter comments i finally got a credit to my bh account . So i placed another...
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BHCosmetics_Official

BHCosmetics_Official We do apologize, and you are right this has been an unacceptable amount of time. We would like a chance to make it right. Please contact us at clientservices@bhcosmetics.com. ...

Contact BH Cosmetics

Headquarters Address:
BH Cosmetics
4821 Lankershim Blvd. Ste. F-162
North Hollywood, CA 91601
Phone:
(888) 545-4744
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Companies similar to BH Cosmetics

I ordered the Shaaanxo eyeshadow palette on the BH Cosmetics website, the palette looks amazing & the price was even better that I paid for the palette. The problem I had was the shipping, there is the option to do the express shipping which was the fastest shipping you could do which got your product to you in 4-8 business days, you do have to pay extra it was $7 extra. The palette was incredibly cheap it was $11 and shipping was $7 so I could...
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BHCosmetics_Official

BHCosmetics_Official We do apologize, and you are right this has been an unacceptable amount of time. We would like a chance to make it right. Please contact us at clientservices@bhcosmetics.com. ...

Anonymous

sandra Has anything happened since then?

1.9
I didn't like
  • Did not receive order
  • Service
  • Customer service wont help me
#901760