Beyond The Rack

I bought so so many items with Btr but still not even received my handbag since January just bought also some new stuffs

Please respond in reference to my email sent last week regarding returned item black sweatshirt pocket hooded I don't have the order number my name is Alexandra de Moya I returned it over 4 weeks ago with the package slip my address is 977 Cornell Avenue Albany California 94706

I placed an order on 28th june Order no. 10000**** payed with paypall, i received messegas from you the following days saying to complete my order!! please check it out i always have trouble with my orders so it probably will be the last one.. also would like to know when should i be receiving order. Thanks

Order #1836**** was processed on March 23rd 2019, today is July 16th I have received nothing I called numerous times to now be told they don’t have either item that I ordered. Smh. Never ever will I order from them again.

Hello, You need wait for years for package to arrive and them sizes Asian not normal Customer service bad no resolution at all. You need to wait hrs to be connected. Please safe money and time do not use this vendor. Alla

I ordered a handbag nearly a month ago. There was no indication of when fulfillment would be, but since I've ordered from there before, I expected a delay. They did NOT delay charging my credit card for almost $600. I have checked the website for status of my order literally every day, but it still says Awaiting fulfillment. I have tried contacting them multiple times, using multiple platforms, but they just do not reply. Needless to say, I'm in the process of filing a dispute with my credit card company.

I have been trying to call but it’s difficult to get through. I can’t call during the specified hours because I’m at work then. I was placing an order and because I have credit it should show and deduct but I didn’t see it. I need to know what happened to a credit of about $120.

Have not been notified of or received 2 of my orders and when one finally came after 2 months it was not what I expected and one item I did not order..

I purchased a dress in March for an event May 7 size large it came end of May I’m size large Us it said US size chart it didn’t even cover my hips much less go to my knees like picture said I returned Canada post. I have my Canada post return slip I have my visa to shoe I paid in March. Your company actually took the money the day I ordered . I cannot get refund I only have my name and email address I do not have the purchase order number I put the original invoice in with dress when I returned I took a pic of it but my phone got accidentally broken I know I can pay money at the phone center and they can probably retrieve But you should be able find with my return Canada post and visa which I have emailed to customer service but no one answers email back

I placed an order in June and have not received my products. When so call no answer

Bought a few handbags from Beyond the Rack and two separate occasions in November of 2018 and is still waiting for receipt Numerous unanswered phone calls and email messages After months of waiting and demanding refunds to my credit card was told orders would be delivered by April of 2019 Still waiting.... This company seems like a fraud I will never purchase from them again! Poor customer service and business model

Never will I order from beyond the rack again. I placed two orders in June for my daughter and it is August. Customer service is the worse. They don't have a clue where the orders are, never reply emails, never pick up their phone and the live chat is the worst. They don't give email updates on your order, instead they treat their customers with complete disrespect and inconsideration. When you finally get them over the phone the customer representative sounds tired, frustrated with the job and chewing/burping loudly. Complete lack of respect. If I get pass this in the next 1 months (3months after I placed the order) I will be amazed considering other peoples comments.

Do not, and I mean DO NOT, no matter how great the price is order from them. They will tell you it takes 2-3 weeks for processing and delivery, that will quickly turn into 10-12 weeks, with NO COMMUNICATION. They won't tell you if the shipment is delayed, or anything, and then when you have waited all this time and the item arrives, it will be the wrong colour, size or even product. They won't have a problem sending you a return shipping label, but expect that after returning the item you will need to follow up at least 6-12 times before they process your refund. I ordered in MARCH a pair of Hunter boots that I was so excited about. They delivered them to me 9.5 weeks later.. and they were the wrong size AND colour. I called them the next day, received a return label, sent them back the same day I received the label. They received my item on May 15th. Today is June 5th and I have not had a refund posted to my account yet. After calling and waiting on hold for the 3rd time this week for over 45 min, I was told that the return department was "unable to process" returns as they do not have their system set up yet?! Like what in the actual F***!!!! how do you run a organization like that, and not tell people that you do not have the capacity or capability of processing refunds!? It took me threatening to go to my bank and cause a VERY big issue for them for them to put me on hold and provide me with a transaction number of the refund being processed. This wasn't just 20-30$ this was over $150. The professionalism and work of this organization is crap. Don't waste your time... I still have an outstanding order from April 16th that has yet to be fulfilled.. again it is June the 5th. They have not communicated anything about why the item is delayed. DO NOT ORDER FROM THEM!! Please, no matter what you think the deal is worth... it truly isn't... and be ware of knock offs... a lot of their products come from over seas and are NOT authentic.

I placed an order (#1836****) back in March and was told it would be here the end of April. It is now the middle of June and I still do NOT have my order or any word on it. I am not happy. Please check the order number and get back to me.

my name Marie Fournelle ref 1836**** IF266**** Canad 2010-03-28 316**** Marie Fournelle achat bin 320**-**-A02 return 04-30-19 never credit on my account bought 3200*-021-B01 code CELCeJK006-M return 04-30-19 never credit Please made the credit Marie Fournelle