Lona Zbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woonona, New South Wales

Worst Customer Service we have ever experienced! what's a Nightmare!

Bevilles - Worst Customer Service we have ever experienced! what's a Nightmare!
Bought a watch not long ago from Bevilles Online. It has now stopped working. Emailed them, no response. then I called them and advise they are not dealing with customer directly after 90 days. I have to contact Fossil myself. I have to post the faulty product back for them to check on MY OWN EXPENCES. What a joke! It is still under warranty and I have to pay to send a faulty product back! I will contact my bank to charge back. and will raise my concern with Consumer Affair!
View full review

User's recommendation: DO NOT BUY

vangelis t

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why pay more when you could pay less..?

Bevilles - Why pay more when you could pay less..?
Bevilles - Why pay more when you could pay less..? - Image 2
Why to pay more when you could find the same product ( Casio G Shock 40th Anniversary Adventurer's Stone Blue Men's Watch GM2140GEM-2A )cheaper in Myer..? Bevilles customer service declined to give me better price comparison to their product.
View full review

User's recommendation: Don't pay more..

Mellie Dkv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Diamonds fell out of engagement ring multiple times!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bevilles - Diamonds fell out of engagement ring multiple times!
Bevilles - Diamonds fell out of engagement ring multiple times! - Image 2
Bevilles - Diamonds fell out of engagement ring multiple times! - Image 3
Bevilles - Diamonds fell out of engagement ring multiple times! - Image 4
I have had a total of 4 diamonds fall out of my engagement ring on 3 separate occasions. #1 - 2 diamonds #2 - 1 diamond #3 - 1 diamond On occasions 1 & 2 I sent the ring back to Bevilles Melbourne Head Office to be repaired under my purchased care plan. 3 days after I received my ring back from occasion 2 listed above, THE 4TH DIAMOND FELL OUT. I submitted a formal complaint to Bevilles Head Office. Customer service failed to respond to my initial complaint email as well as my follow up email and waited until I phoned (5 times before getting through) to advise me that the jeweller, without looking at my ring, stated that it is fine. When asking how that is possible, they were not able to confirm and continued to tell me that its fine. When questioning the quality of repair given on the 2nd occasion it was listed as a request that ALL claws be checked, yet another Diamond fell out after only having it back for 4 days. Absolutely disgusting service and quality from Bevilles Head Office. The only positive - the store manager at Bevilles Blacktown was lovely and very helpful.
View full review
Loss:
$1100
Pros:
  • Nice store manager
Cons:
  • Lack communication
  • Poor quality of repairs
  • Horrible service from head office

Preferred solution: Full refund

User's recommendation: DO NOT SHOP AT BEVILLES - it will break, they won't refund you, they won't talk to you. Do not send things back for repair, they will send it back worse and it will break again.

Divya M Ozl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Product fault

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bevilles - Product fault
Bevilles - Product fault - Image 2
Very bad 9 carat gold tennis bracelet,I wore for 1 month and it broke into 2 pieces,very dissatisfied and disappointed.
View full review
Loss:
$100
Cons:
  • Not a good quality

Preferred solution: Full refund

User's recommendation: Don’t buy anything from Bevilles

Sarah G Fhw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dodgy diamonds - bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bevilles - Dodgy diamonds - bad customer service
You have the worst customer service and products. You sold me a faulty diamond bracelet and refused to replace or refund me within 24 hours of me buying it and it breaking. The customer service yesterday was fine, what happened to the customer service today? I will never be buying from your dodgy store again. I am also lodging a complaint with fair trading about faulty goods youre selling. Also, your employees berated me so much in the store, to the point of ignoring every other customer that came in just so they could all stand there and intimidate me to leave and accept you wont do anything. That is such disgusting behaviour. You deserve to be reported to every corporate retail body. I have come home and called Payright - the company they told me to do my payment through yesterday - I never asked. They told me it was closed today and thats another reason they couldnt help me. I called them. Theyre open.
View full review
Loss:
$2500
Cons:
  • Dodgy products

Preferred solution: Full refund

User's recommendation: Don’t shop here - even if it’s cheap. It’s dodgy

Trudy R Jfn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Diamond fell out of my ring

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bevilles - Diamond fell out of my ring
Bought in 2020 in COVID have purchased 5 to leave to my 5 granddaughters when l pass but l ring diamond has fallen out .it cost $950 on special ,took back to plenty valley Westfield,but was told l will have to pay $190 for 1small diamond to be replaced ,l think bevilles should wear the cost ,l only wore the ring for 6 months .
View full review
Loss:
$950
Cons:
  • Not helpful at the moment for me

Preferred solution: Fix my ring

User's recommendation: Not to buy from bevilles

Anonymous
map-marker Sydney, New South Wales

Necklace Review

Silly me not having any idea where I was ordering from spent 42$ ordering something in October to never get it so bought a name necklace from Bevilles for 30$. So thanks for nothing.
View full review
Reason of review:
Problem with delivery

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article