Bevilles
Bevilles Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bevilles has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice store manager.
Cons: Dodgy products, Horrible service from head office, Lack communication.Recent recommendations regarding this business are as follows: "Do not purchase from this Jewellers", "DO NOT BUY", "Don't pay more.", "DO NOT SHOP AT BEVILLES - it will break, they won't refund you, they won't talk to you. Do not send things back for repair, they will send it back worse and it will break again.", "Don’t buy anything from Bevilles".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bevilles has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice store manager.
Cons: Dodgy products, Horrible service from head office, Lack communication.Recent recommendations regarding this business are as follows: "Do not purchase from this Jewellers", "DO NOT BUY", "Don't pay more.", "DO NOT SHOP AT BEVILLES - it will break, they won't refund you, they won't talk to you. Do not send things back for repair, they will send it back worse and it will break again.", "Don’t buy anything from Bevilles".
Most users ask Bevilles for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Faulty charm bracelets
The both bracelets broke in half first mine, then my sisters, there silver how can a silver bracelet break in half ,they broke in the same place its a fault ,my sent them back,they accused me of breaking my own braclet, I put it on jewellery wire to keep it together,and my silver chain was all in the box,there jewellery is not silver its crap also contacted fair trading and the Australian consumers affairs they have had so many claims against them well another is comming also bracelets were purchased on the 9th of December xmas presents one for my twin sister and one for me they lasted a couple of months cant load photos and haven't got the items here how are you suppose to show people if you can't access your gallery, go to product review you can read all the negative feed back
User's recommendation: Do not purchase from this Jewellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service we have ever experienced! what's a Nightmare!
Bought a watch not long ago from Bevilles Online. It has now stopped working.
Emailed them, no response. then I called them and advise they are not dealing with customer directly after 90 days. I have to contact Fossil myself. I have to post the faulty product back for them to check on MY OWN EXPENCES.
What a joke!
It is still under warranty and I have to pay to send a faulty product back!
I will contact my bank to charge back. and will raise my concern with Consumer Affair!
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy pay more when you could pay less..?
Why to pay more when you could find the same product ( Casio G Shock 40th Anniversary Adventurer's Stone Blue Men's Watch GM2140GEM-2A )cheaper in Myer..? Bevilles customer service declined to give me better price comparison to their product.
User's recommendation: Don't pay more..
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDiamonds fell out of engagement ring multiple times!
I have had a total of 4 diamonds fall out of my engagement ring on 3 separate occasions.
#1 - 2 diamonds
#2 - 1 diamond
#3 - 1 diamond
On occasions 1 & 2 I sent the ring back to Bevilles Melbourne Head Office to be repaired under my purchased care plan. 3 days after I received my ring back from occasion 2 listed above, THE 4TH DIAMOND FELL OUT.
I submitted a formal complaint to Bevilles Head Office.
Customer service failed to respond to my initial complaint email as well as my follow up email and waited until I phoned (5 times before getting through) to advise me that the jeweller, without looking at my ring, stated that it is fine.
When asking how that is possible, they were not able to confirm and continued to tell me that its fine. When questioning the quality of repair given on the 2nd occasion it was listed as a request that ALL claws be checked, yet another Diamond fell out after only having it back for 4 days.
Absolutely disgusting service and quality from Bevilles Head Office.
The only positive - the store manager at Bevilles Blacktown was lovely and very helpful.
- Nice store manager
- Timing of services
- Poor quality
- Poor quality of repairs
Preferred solution: Full refund
User's recommendation: DO NOT SHOP AT BEVILLES - it will break, they won't refund you, they won't talk to you. Do not send things back for repair, they will send it back worse and it will break again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Product fault
Very bad 9 carat gold tennis bracelet,I wore for 1 month and it broke into 2 pieces,very dissatisfied and disappointed.
- Not a good quality
Preferred solution: Full refund
User's recommendation: Don’t buy anything from Bevilles
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDodgy diamonds - bad customer service
You have the worst customer service and products. You sold me a faulty diamond bracelet and refused to replace or refund me within 24 hours of me buying it and it breaking.
The customer service yesterday was fine, what happened to the customer service today? I will never be buying from your dodgy store again. I am also lodging a complaint with fair trading about faulty goods youre selling. Also, your employees berated me so much in the store, to the point of ignoring every other customer that came in just so they could all stand there and intimidate me to leave and accept you wont do anything.
That is such disgusting behaviour. You deserve to be reported to every corporate retail body.
I have come home and called Payright - the company they told me to do my payment through yesterday - I never asked. They told me it was closed today and thats another reason they couldnt help me.
I called them. Theyre open.
- Dodgy products
Preferred solution: Full refund
User's recommendation: Don’t shop here - even if it’s cheap. It’s dodgy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Diamond fell out of my ring
Bought in 2020 in COVID have purchased 5 to leave to my 5 granddaughters when l pass but l ring diamond has fallen out .it cost $950 on special ,took back to plenty valley Westfield,but was told l will have to pay $190 for 1small diamond to be replaced ,l think bevilles should wear the cost ,l only wore the ring for 6 months .
- Not helpful at the moment for me
Preferred solution: Fix my ring
User's recommendation: Not to buy from bevilles
Sydney, New South Wales
Necklace Review
Silly me not having any idea where I was ordering from spent 42$ ordering something in October to never get it so bought a name necklace from Bevilles for 30$. So thanks for nothing.
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