New Leaf Warranty Lousy

Purchased Danby 2 door wine cooler from Beverage Factory and purchased their offered warranty. After 2 years mother board quit. New Leaf sent a repair person out, and after 3 months and 2 attempts to fix, they said they would only replace with a different unit. I purchased Danby because the unit was to be installed against a right wall and Danby door opened easily to pull shelves out. I purchased the warranty for my Danby and expected to get either fixed or replaced with same. I argued about right door issue but they wouldn't budge and they said I could not have Danby and would only give me an Allavino VSWB-2 or a small cash out (less than 50% of what I paid). Right side door on Allavino hits wall because it has to be open more than 80 degrees in order to pull shelves out. The rubber on door hangs up sliders so you can't pull the tray out to get to wine bottle. Although Beverage Factory did try to resolve some of my issues, the bottom line is that I got a new unit that won't fit, and purchased a warranty that is useless if you want a replacement same as you had. Stay away from NewLeaf warranty if you buy on's worthless!!
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#954317 Review #954317 is a subjective opinion of poster.
New Leaf Service Contracts Protection Plan
Reason of review
Poor customer service

Defective product and poor service

The unit I received does not operate. The unit powers on, but the compressor does not cool. I contacted Beverage Factory right away, and the representative said it was probably what they call "dead on arrival." The fact that service reps have a term for this tells me that it probably happens a lot. I gave the benefit of the doubt and asked that they provide in home repair service, as outlined in the product manual. It has now been more than a week, with daily calls to the call center. Each time, they tell me they are searching for a repair unit in my area, meaning the don't really have warranty service providers in my region. When I've asked to speak to a supervisor, I am told they "stepped away" from their desk. On a few occasions, the rep I have been dealing with has not returned calls to me directly, or sent e-mails, despite indicating that she would. This is an incredibly frustrating process for an expensive unit. I get the sense that no one really cares to resolve the issue with any sense of urgency. Now I'm faced with an option of returning the unit for a refund, having a replacement sent (I've already been told they will not cover expedited shipping), or waiting for them to "find" a repair service provider. This has been a really poor customer experience, and I can't see myself recommending the products or service to anyone unless this is resolved promptly.
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1 comment

You are not the only one that has had this problem with them. They have given me two appliance guys to call and both told me they have not done business with them in years and won't.

They have indicated that what they sell is "cheap ***".

Very frustrating and I also would not ever do business with them again.

I am pretty mad given the amount of money I spent for this unit and I have not gotten a year out of it. Stay away from Allavino and Beverage factory!

#504962 Review #504962 is a subjective opinion of poster.
New Reviewer


I bought a Vinotemp from and the LED went out within the first 90 days. They did replace the unit. Within 30 days, the LED on the second unit went out as well as the cooling element. I contacted Vinotemp and they indicated that only the 1st unit had a 90 day warranty. So, basically, they could replace my unit with a faulty unit without any recourse on my part. I contacted and they said it was a manufacturer's issue. So, I have a broken wine refrigerator sitting in my garage. These are sold all over the country at Targets and they don't stand behind their product, obviously. BUYER BEWARE!!!
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#136230 Review #136230 is a subjective opinion of poster.
Omaha, Nebraska


Beveragefactory Return Policy
Website accept returns for items within the first 90 days of receiving The Client's merchandise. The Customer may return it for a prompt merchandise exchange, credit, or refund within 90 days of receiving The Customer's order. All merchandise must be returned in new condition (unused and in original factory packaging), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to Company's inspection and approval. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return. Personalized items, custom items and shipping and handling charges are non-refundable. Return shipping charges on LTL items are the sole responsibility of the purchaser.
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Beveragefactory Privacy Policy
This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. What personally identifiable information is collected from The Customer through the web site, how it is used and with whom it may be shared. What choices are available to The User regarding the use of The Client's data. The security procedures in place to protect the misuse of The Client's information. How The User of Website can correct any inaccuracies in the information. The Company are the sole owners of the information collected on this site. Beveragefactory only have access to/collect information that The Client of Beveragefactory voluntarily give Website via email or other direct contact from The Client The Company will not sell or rent this information to anyone. Beveragefactory will use The Client's information to respond to The Client regarding the reason The User of Website contacted
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BeverageFactory is an online supplier of beverages and related products. It is intended for home owners as well as business owners, beverage aficionados or hobbyists; the company sells its products in bulk as well as at retail. The products of BeverageFactory are divided into such categories as Draft Beer Equipment, Wine Equipment, Coffee Equipment, Home Bar & Barware, and Appliances. The company also offers Gift Certificates and Clearance Outlet to the public. Thus BeverageFactory provides specialized selection of beverage equipment from an extensive line up of kegerators and wine storage units, to water dispensers and draft beer parts. BeverageFactory is registered in San Diego, CA. It is a family owned business which was founded in 1997.

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