New Reviewer

Service dept claims

sept 2014 bought 2006 toyota camry from bev smith toyota when i first saw the car the salesman said he had a nice car to show and he put new brakes ,new battery and new tires. I could see the tires were new and he lifted the hood and showed me a nice clean battery we drove and I bought one year later I decided to take back to service oil change and tire rotation sent a flyer for a discount price 2 hours later got my car back was told battery dying water pump leaking power steering low and sold me 2 filters ended up 111 dollars for a discout oil change plus all thos thing wrong with the car I talked with service and said to come back and he'll check the car but would not replace the battery you know I am a retired fire capt of 86 yrs old and so tired of everyone telling me things like that not all old people are idiots I agree ther are some but I'm not one just got old didn't lose any of my brains or common sense E mailed mr gonzalez but heard nothing back thank you for your time Email is kcfd1@***.net 772342**** mike dello russo
View full review
ID
#786206 Review #786206 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Cons
  • Lying to me to make a sale
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Dishonest dealership

We made a deal with Bev Smith to purchase an auto at an agreed upon price. We were told repeatedly that this was a firm deal and I showed up with cash to purchase the auto at our agreed upon price. We repeatly expressed the fact that the trade in was not part of the deal origionally discussed, but to make the deal happen the salesman and his manager repeatedly reassure us that we had a deal. When I showed up to pay in full for the car the trade in manager refused to honor the promises repeatedly given to us on multple times. The manager cowardly hid in his office and refused to honor the promises of his employees. We were loyal Toyota customers and have always had our autos serviced by the dealers. We will now not only never purchase from Bev Smith Toytoa agen but will never buy another Toyata. This was the most dishonest, disrespectful encounter I have ever expirence.
View full review
ID
#613086 Review #613086 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Reason of review
dishonest dealer
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article