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Consumer Complaint

Kia does not stand up to the warranties promised you at the point of purchase. When we bought our 2015 Kia Soul, we were told that the warranty included free batteries and tires. We were reminded about oil and filter changes and where provided, at some time, coupons. Our Kia has never been to any place but Bev Smith Kia in Stuart, Fl. At our very recent oil change, my husband was told the battery was low and we needed a tire. He asked about the warranty and was told Kia doesn't do that any longer and because we didn't have some special service (no one told us), our warranty was null and void and we needed to pay over $300.00. This is an outrage! We were seriously considering trading in our Kia Soul for a new model because we do love our car. Too Bad!! We will go elswhere.
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1 comment

Haven't heard word from Kia, I am waiting for Kia to propose a . Really had more faith in Kia and I will let all my friends know how we were treated.

#1132917 Review #1132917 is a subjective opinion of poster.
Stuart, Florida
2015 Kia Motors Soul Car
  • Not being informed about conditions that apply to promises
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

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