Poor Customer Service
Before our session with Betty I loved her vintage style and shared her photos and recommended her to local friends. However, after my session with her, I am completely turned around. I even mentioned to my friends that I NO LONGER recommend her anymore. After the session with my kids, we were eagerly waiting to see the pictures. The sneak peaks she posted were cute. What we received however was suprising. The photos we got were nothing like the sneak peaks. They were not edited. There was a huge difference between the sneak peaks and the images given. We did not receive the sneak peak images. Not only were they not edited, the electrical outlet was visible, fabric wrinkled, and you could see Betty's reflection of her body and camera in one image. My children were not looking in 90% of the images. There was only 1 image that I liked. When I asked for the files of the sneak peaks, she encouraged me to purchase them for $25/image. That it was unfair to other customers for her to give me more images. Downright baffled! How can a photographer feel comfortable giving clients straight of of the camera images? And poor at that. I do love her newborn photography, but her toddler/family work is unsatisfactory and you can see that for yourself on her page. I am also unconvinced that the photos she shares are actually images that customers receive. The poor customer service is really what made me write this review. I would not go back and I made sure to tell family and friends. What you see on her page, might not be what you get!
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