Dakota M Szw

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Piece of metal found in the Peanut Butter Brownie Mix

Betty Crocker - Piece of metal found in the Peanut Butter Brownie Mix
Betty Crocker - Piece of metal found in the Peanut Butter Brownie Mix - Image 2
I made the peanut butter cup brownie mix that I purchased around Christmas time. I made it around 4 days ago so I do not have the box. As I was eating the brownie I made there was a medium sized piece of metal that I bit into that was cooked into the brownie batter. I know this did not come from my house as I cooked with a plastic bowl and rubber whisk. I am very lucky I did not bite down hard enough to chip a tooth or swallow the metal piece. I do have pictures of the metal piece and the brownie if you would like to see.
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Loss:
$5

Preferred solution: Apology

Resolved
Jenna S Jis

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Resolved: Issue with Sams Club 4 Pack Brownie Mix

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Betty Crocker - Issue with Sams Club 4 Pack Brownie Mix
Betty Crocker - Issue with Sams Club 4 Pack Brownie Mix - Image 2
Betty Crocker - Issue with Sams Club 4 Pack Brownie Mix - Image 3
Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with apology. Coupon for item but not for the product purchased since it was at a bulk retailer. The coupon was for one free product up to $6 but the original was $8 for the product.

Original review Jan 02, 2024
I just opened up a 4 pack of brownie mix and was incredibly disappointed by the quality of sealing of a pack and by the number of packs received in the box. There were only 3 bags of mix in the box compared to the 4 stated, and one of the bags was leaking out of one at the seal. The sealed amount was good to make, but it is only half of what I expected to get from the box claims.
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Loss:
$4

Preferred solution: Price reduction

Sherry R Lnq

A cake mix that doesnt expire until Jan. 6, 2025, I just opened to bake & it has bugs in it.

Betty Crocker - A cake mix that doesnt expire until Jan. 6, 2025, I just opened to bake & it has...
Betty Crocker - A cake mix that doesnt expire until Jan. 6, 2025, I just opened to bake &... - Image 2
Betty Crocker - A cake mix that doesnt expire until Jan. 6, 2025, I just opened to bake &... - Image 3
These 2 cake mixes were purchases on 01/26/24. I want to know if Betty Crocker is going stand behind their guarantee?
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Loss:
$3
Pros:
  • Delicious cake mix and highly recommended
Cons:
  • This will not happen again

User's recommendation: Really not sure due to the expiration date

Courtney H Eok

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| map-marker Brandon, Manitoba

Complaint

Betty Crocker - Complaint
Betty Crocker - Complaint - Image 2
I have tried emailing the email on the box of fruit roll ups we bought. 4 of the 6 in the box were defective and looked like they were exposed to air and damaged. I have photos of the product and the box. Not happy and kind of worried for my children's health
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Anonymous

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Verified Buyer
| map-marker Bryan, Texas

Product damaged

Betty Crocker - Product damaged
Betty Crocker - Product damaged - Image 2
Betty Crocker - Product damaged - Image 3
Betty Crocker - Product damaged - Image 4
Betty Crocker - Product damaged - Image 5
Only 25% icing in container. I was in a hurry and didn't think anything ,till I was home and made a cake. Company said they will send me a coupon for replacement. Now to wait to see if I get one .check weight with another container before buying for sure.Ive noticed also that something is not right with their icing anymore,seems to slide off cake ,noticed in last two cakes I've made. Not a pretty sight for a celebration cake for sure .
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User's recommendation: Check weight before buying.

IbmamaG M

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| map-marker Panama City Beach, Florida

Found bugs in My Bisquick

Betty Crocker - Found bugs in My Bisquick
Betty Crocker - Found bugs in My Bisquick - Image 2
Betty Crocker - Found bugs in My Bisquick - Image 3
Still have NOT been able to make contact with anyone at Betty Crocker or General Mills Im very disgusted with this situation bugs really1
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User's recommendation: Buyer beware is all I can say… either make you’re own biscuit mix or buy another brand

Anonymous
map-marker Hamilton, Ontario

Bought the new packaged garlic potatoes and they are disgusting

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I always used to buy the instant potatoes when in a hurry. I just bought the garlic potatoes in the bag. They are totally disgusting. They are so flavourless and sloppy they are good for nothing. I will never buy your product again and will be telling all I know not to buy them. Why did you change this product to this new formula. My husband threw them out and wouldnt eat them they are so bad.
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User's recommendation: DO NOT BUY THIS PRODUCT. PURE GARBAGE!!!!

Jennifer H Lqc

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| map-marker Waycross, Georgia

Whipped frosting

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I bought your whipped frosting milk chocolate an it was gross to gritty like sand. Didn't even realize till I got to the bottom of the container an it was like powder.

I tried to eat what I had frosted but the cake is now ruined too. I bought a chocolate cake an chocolate frosting an I can't even eat it.

I don't know if you need this for the frosting but the bar code is

160003****

Expiration date Sept 25 2024

And the rest of the numbers that follow the expiration date are

Cr1409A

If you could please make right the cake an the frosting that I lost I would greatly appreciate it

Thank you

My address is Jennifer Harrington

500 McDuffie st #15

Blackshear ga 31516

(912)546-****

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User's recommendation: Haven't heard anything yet

Darla F Oet

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Too much salt

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Your cookie mixes taste as if salt is the main ingredient. Are y'all trying to kill people? You really need to cut down the salt by at least 1/3. Put a notice on the front that says people can add extra salt if needed. Don't just force people to have all this salt!
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Cons:
  • Too much salt

Preferred solution: For them to reduce the salt in their cookies mixes by 1/3. People can add more salt if they want tons of salt.

User's recommendation: If you hate salt, don't need a lot of salt, or are trying to lower your salt intake for your health, steer clear of these cookies mixes!

Anonymous
map-marker Pequot Lakes, Minnesota

Ginger bread house kits

Betty Crocker - Ginger bread house kits
I purchased a kit with 4 houses to make. I paid almost $12 with tax, and it wasn't worth $1..all the "cookies" were dried up and crumbled into a million pieces, there was maybe 3 tablespoons of decorations and the frosting was so thick and lumpy ,we couldn't use it, needless to say it ended up in garbage and 2 sad little girls..i will never buy Betty crocker products again, just wanted to inform you. Thank you
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User's recommendation: Don't buy it

Roxanna S Clz

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Bioengineered ingredients.

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Betty Crocker - Bioengineered ingredients.
Betty Crocker - Bioengineered ingredients. - Image 2
Why did you start to add bioengineered ingredients.to the Bisquick. I will no longer be buying this product and I now have to start to read all ingredients from all your products.
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Loss:
$1
Pros:
  • Trusted brand
Cons:
  • Added unwanted ingredients no longer trusted brand name

Preferred solution: Apology

User's recommendation: Read the labels and don't be surpised when a trusted brand starts adding things you don't want to the ingredients.

Denise M Uap

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| map-marker Flint, Michigan

NASTY FROSTING

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Betty Crocker - NASTY FROSTING
I bought 2 for Thanksgiving and the frosting (both of them) had sugar crystals throughout it! I will NEVER buy this product again!
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Lisa A Sxf

I just ate crunchy frosting help

Betty Crocker - I just ate crunchy frosting help
I believe there was glass in my Betty Crocker rich & creamy frosting dark chocolate My daughter has autism and is freaking out over this
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Preferred solution: Satisfaction is like this container analyzed to see what it is

Tammy N Ezm

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Weevils on product

I bought 2 boxes of fudge brownies for a Christmas recipe for the grandchildren. When i got home with the two boxes and opened it that evening one box has a bug called weevil and the other box had tiny tiny pin holes in the plastic.

I was so upset because i dont have much money and the money i do is accounted for. Now i got to come up with a different recipe. Also i was told this bug will spread from the mix into other dry goods in my pantry i was caught of guard because i have never even heard of this bug. Oh and also the box had larvas as well in the mix.

I mean no ill will and im not out to speak negative of this product. I have been using betty crocker products since i graduated from an easy bake oven , my mother and her mother. We are huge fans of betty crocker products maybe thats why i am so disappointed with the brownie mix. Like i have said i dint have money just to go to the store and buy more and more.

I dont drive so i rely on my son to get me back n forth. Sorry to tell my life story but this just isnt right. I bought these brownie mixes at dollar general on December 15 2023.

I had planned to make them in a recipe and put them in christmas tins for many of my grandchildren. Sorry for the inconvenience i juat wanted you to know how i felt about this product its disappointing

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Loss:
$6
Pros:
  • Awesome products but somethings are completely out of our control
Cons:
  • Some of it is dry goods and weevils like dry goods

Preferred solution: Deliver product or service ordered

2 comments
Guest

Why didn't you return the boxes to the Dollar General with your receipt, for a replacement or refund?

Tammy N Ezm
reply icon Replying to comment of Guest-2452103

Because I didn't even know what they were until a family member told me what they was and what problems they cause so I threw it away. I wrote the review to let the company know and to beware of what I found.

At the time I wasn't even thinking about returning them I wanted it out of my house. This is my first time leaving a review .

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Resolved
Darlene D Kgp

Resolved: Electric can opener

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Updated by user Dec 04, 2023

Company fixed the issue and I have been provided with full refund.

Original review Dec 04, 2023
I bought a electric can opener about 1-2months ago cant find the bill and the box I threw out it wont open cans just makes a grinding noise when I try to use it Im not sure wat to do I called but the phone was to crackly I could Ed hear the lady
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Loss:
$20
Pros:
  • I love all betty crocker stuff
Cons:
  • No cons stuff breaks etc

Preferred solution: I just want a can opener that works I have bad arthritis and my hands don’t work good so it was east to open

User's recommendation: I like the can opener just stopped working

Rita C Xzn

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Verified Reviewer

WHAT THE HECK??!!

Why would your company reduce the amount of mix in a cake mix? Do you think we want cakes that look like a pancake? I had made several cakes using your mixes and wondered why they had not risen or why they were so flat. Now i know why. I had rather you had increased your price than have flat cakes. I made a devil foods cake yesterday and used 1 box plus part of another box to have a decent cake. After i use up all my mixes that i have purchased it will be homemade cakes for me. You have lost me as a customer. No one wants a flat cake. Rita Campbell
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Pros:
  • Easy cakes
Cons:
  • Flat cake layers due to reduction to weight content

Preferred solution: Full cake mixes not a flat cake

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