Betterbee

When I got the mite treatment from Betterbee I had to put it off for about 15 days. When I opened the strips I thought the wind was in my favor.

After I finished 4 hives I found it strange the bees werent acting the same as every other I treated them. I gave the strip a quick smell test. No smell of acid at all. I then looked at the package and it was 23 months out from production date.

I made the company aware of the problem with no response. I will pay a bit more from Dedant or Mann lake bee supplies

I want to buy a 40 dollars gift card for my host mom. However, I placed my order and the website said there is problem with my payment so I placed it again and it also says that my payment has issues so it's not successful. But when I check my phone I saw the notification of 2 payments and I want to cancel one but there is no any record that I have placed order.

I order the lyson unassembled polystrene hive complete and 2 matching hive bodies. Product shipped quickly which is great.

Opened the box and all my hardware was wrapped in saran wrap. I had other hardware in nice bags that were labeled. Really my main order of hardware is jumbled together in saran wrap. I then primered all parts of the hive and put together.

After assembling i have boxes that are warped. A lid that doesnt sit even. And pieces on the bottom board and inner cover that are damaged and not by me. Also i am missing a piece for the entrance reducer.

Another thing i ordered a lyson hive what i recieved is covered with betterbee logos. Their website pictures do not represent their products. Nor does it state this on the website. I will not be purchasing products from them nemore.

I expect better quality than this for what i paid. Order # N186824 purchased 8/14/18.

We have ordered from Betterbee several times. The people on the phone are always friendly.

The orders arrive quickly.

They recently re-did a print order for me ....no charge. The labels had a weight in them. We use the labels for more than one size jar so we choose to have the labels printed without a weight. We were recently using our labels and I noticed that the weight was on the label.

I called Betterbee and they printed the labels and sent them out PRIORITY mail...no questions asked. I was very happy! I noticed later that the labels were from 2015. Great customer service.

I would recommend this company!

We used to buy equipment from BetterBee before the long-time owners sold the company. Since it was sold, we've had recurring problems with their policies and unwillingness to stand by their products.

The workmanship on the select grade wood was not up to previous standards. Even when we went to the store in person to see what we were getting, many of the finger joints were splintered and hive bodies not well made. We went round and round with them and once got stuck with an equipment shortage just before the spring, so we buy elsewhere now.

They simply were unreasonable, wanted inflated prices for poorly made equipment. It's too bad because the previous owners did not steadily increase prices while the quality of their products degraded.

During this, our first year of Beekeeping, we found lots of helpful advice, friendly service, and very good products. Shipping is expensive, but it is less than some of the other good bee-supply houses.

Thanks for considering this alternate experience. My only personal experience with Better Bee was an opportunity to hear one of the owners, Chris who is a veterinarian! describe the needs of bees in 2014. The informative talk caused me to consider BetterBee products, and the result has been very good.

Apologies for repeating. The requirement Is 100 words. During this, our first year of Beekeeping, we found lots of helpful advice, friendly service, and very good products. Shipping is expensive, but it is less than some of the other good bee-supply houses.

No complaints. People are always friendly and helpful when I stop in- and I live 7 hours away but travel in the area 3-4 times a year.

I LOVE doing business with these people! I order probably 6 times a year from them, and yet somehow they KNOW me!

Every time I order, the girls make small talk on the phone and they actually remember me! I have never had a bad experience, and they typically ship in stock products the next business day, which is AWESOME! Since I live 200 or so miles away, I receive them a day later. 2 day shipping from a small-ish company!

A+ Keep up the awesome work!

I only order from their competitors if there is a product that they don't stock. Even when I buy local, I buy from a company that resells their excellent products, so I can support a local business and support BetterBee at the same time!

I paid extra for 2 day shipping,,this was for a non profit meals on wheels 2 day event the following week end..

6 days later my items arrived,, it arrived after the event..I contacted the company and they were rude and refused to return the extra money I spent on shipping,,

This company shipped a damaged box 4 days late and stated it was my fault because I ordered the items too late!!

I had problems with this company before,rude staff,over charging and not getting what I ordered,,save yourself the headaches and buy elsewhere,,this company does not care about customer service,,I will Not be doing business with them again!!!!!!!!!!!!!!!!

My wife placed an order with BetterBee for my Christmas present. The same day I called to confirm the order and questioned the $40 shipping fee for the $140 order. The shipping fee was more than doubled what last year's fees were. I asked to speak to a manager. The girl refused to help me or let me speak to a manager. "I'm not going to let you talk to a manager."

The incorrect products were sent to me. I ordered and paid for two honey buckets with gates where the holes are drilled into the buckets and the gates come with it. I received the honey buckets without the holes and did not receive the gates. My wife called again and spoke to another girl, asked how to send back the products and if BetterBee could send us or e-mail us a return packing slip to cover the cost of shipping so we could mail the products back. (Walter T. Kelly, Dadant, & even Cabella's can do this). The girl said their company didn't do this or she didn't know how to do this.

She mentioned that she would figure this out and call me back that day or the next. I waited for her to call. She did not. I called that afternoon and was told this girl was out sick. My wife called again that Monday and talked to the manager without realizing she was the manager. My wife spoke to the original person she had spoken to earlier, but this person could not help us. My wife again asked to speak to a manager. She was told the manager was not available and that she'd call us back. Leah did return our call and explained that their company was too small to deal with returns in this way. (In business for 31 years--why can't they deal with returns by sending a return packing slip). She said BetterBee did not send us the wrong products, she got very snotty and said we could drill our own holes in the buckets, and told my wife to be quiet so she could explain their procedures. My wife was trying to explain the situation to Leah in a pleasant, composed tone without sarcasm or nastiness when my wife was told to be quiet. She didn't appreciate that. The manager said we would have to pay to mail the products back and then BetterBee would reimburse us on our credit card for the shipping fee. How do we know this would happen?

Between the two of us, we spoke to about five different nasty women. What would lead us to believe that we would get reimbursed for shipping if we decided to go this route. We chose to just have BetterBee send us the gates and drill our own holes in the honey buckets. BetterBee sent us the gates without any problems, but we will never ever deal with this company again. As a new beekeeper, I was ready to order quite a bit of supplies from this company; and I have now chosen to tell everyone I know in my bee association about the attitude and policies of BetterBee. How can this company possibly still be in business or employ such unhelpful, rude personnel. BEWARE!!!!

We ordered from betterbee from a while and the women who answered our call was extremely rude. she told us that we need to pay tax.

what bothered me is that fact that we are farmers and that we have a tax exempt form. so she looked and she said that we don't have it on file. she wanted us to fax the exemption form which clearly take us a minute or two and we said we cannot waste our time if they have it on file. then she rudely said "then we will NOT process the order until we have the form".

to this IMHO is like a smack on the face and I clearly think that their service is horrible. if you live in NY, GO to the store themselves. they are located in Greenwich, NY. and we said.

because of your service, we will not buy from you anymore.. if you are a beekeeper from NYS. don't buy from them on the web or phone.

they will just ploy you to pay tax.