Faulty towel rail heater

Betterbathrooms - Faulty towel rail heater
Had an email 6th off June asking if I would like a replacement. I sent them an email back next day yes I would like a replacement told them the dates my wife is in .had no reply back.
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ID
#2610659 Review #2610659 is a subjective opinion of poster.
Location
Brighton, England

Betterbathrooms, Battle for refund on faulty goods

This company advertise on the internet and seemed reputable and had very competitive pricing for the bathroom suite I wanted. I ordered the suite eventually through them as they quoted a maximum 3-5days delivery which was critical. It took 8 days. The bath waste supplied did not fit the bath and was returned via their couriers for a full refund, 5 weeks later I am still waiting. A basin tap supplied was faulty but they would not replace it until I tried to fix it myself. Eventually I had to purchase the same tap again so they would replace it and give me a refund. Surprise, surprise 2 weeks and waiting. I spend 20mins at a time to speak to customer services and get nowhere, I have e-mailed constantly which have never been replied. Do yourself a favour and avoid this company like the plague. I now have my credit card company looking into it and will report them to trading standards.
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ID
#137651 Review #137651 is a subjective opinion of poster.
Location
London, England

About

Betterbathrooms Return Policy
To read more: https://help.betterbathrooms.com/hc/en-us/articles/115001354629-How-Do-I-Return-An-Item-Or-Order-To-You-
Betterbathrooms Delivery Policy
To read more: https://www.betterbathrooms.com/delivery
Betterbathrooms Terms of Service
The Client of Betterbathrooms acknowledge and agree that it is The Customer's responsibility to arrange for a courier to deliver the goods to The Customer or alternatively to collect the goods The Client from Betterbathrooms's' premises. The seller is willing on The Customer's invitation and as The User's agent to instruct a courier partner to deliver the relevant goods on The Client's behalf for the prices set out in Betterbathrooms's' delivery section. The seller will (unless The Customer instruct The Company otherwise) collect payment of the Delivery Rate from The Client of Betterbathrooms and as The Customer's agent pay such amount to the courier partner. Any liability in connection with such delivery shall be between the courier partner and The Client and shall not involve the seller. Insurance against loss or damage isn't provided. The customer should arrange their own insurance against loss or damage. If The User of company services elect to arrange for someone else to deliver the goods to The Client of Betterbathrooms or will collect the goods from the sellers premises in the UK, The User of Website should make the appropriate election and contact the seller to make arrangements for the goods to be made available for collection.
To read more: https://www.betterbathrooms.com/terms-and-conditions
Betterbathrooms Privacy Policy
Betterbathrooms's' Site may, from time to time, contain links to and from the websites of third parties. Please note that if The Client of Betterbathrooms follow a link to any of these websites, such websites will apply different terms to the collection and privacy of The User's personal data and Website do not accept any responsibility or liability for these policies. When The Client of Betterbathrooms leave Company's Site, The Company encourage The User of Website to read the privacy notice/policy of every website The User visit. Betterbathrooms will collect details such as The Client's name, contact details and bank details in order to contact The Client about goods or services ordered with The Client of Betterbathrooms to place further orders, and to pay The User for the goods and/or services supplied. Website will keep the personal data for 7 years further to being provided with the goods/services. In this case, www.betterbathrooms.com may have to cancel a product or service The Client have with Betterbathrooms but The Company will notify The User of company services if this is the case at the time.
To read more: https://www.betterbathrooms.com/privacy-policy
Summary

Betterbathrooms is an award winning British based company which distributes a great number of products for bathrooms. Here the clients can find such items as modern suites, designer baths, waterfall taps, shower enclosures, towels, tiles, showers, mirrors and other bathroom accessories. Money saving propositions are a key feature of the upper mentioned company. Thus, Betterbathrooms offers extended time limited sales which make economy up to 60% available. In order to get acquainted with the corporate catalog in details, the customers can order it or download from the official site of the described retailer. The company is often highlighted in social media and promoted on TV and in modern British magazines. By the way, there are 4 showrooms which are located in Manchester, Lancashire and Cheshire.

Betterbathrooms reviews and complaints

Betterbathrooms is ranked 21 out of 362 in Supermarkets and Malls category

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