Anonymous
map-marker Memphis, Tennessee

I called to get help with a product that was broken and to get help they wanted my credit card number to purchase $1 membership

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Not helpful. Trying to return an item that was shipped from this company on Amazon . Not helpful . I was not able to talk to someone that could help me get
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Jon W Why

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Verified Reviewer

Tried to order a phone.put card info but it didn't work

I need a new phone and this looks like a great deal. I will call again tomorrow during working hours.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bovey, Minnesota

Broken items

Better Choice Online - Broken items
I bought this and it broke it literally just fell apart while using it the picture of the product I bought off Amazon is on it and the date and what is is . Can u send me a replacement. Yes it's about 2 years old but what I spent on it it should not have fallen apart. Proof of purchase is also in the picture.
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Maria M Nlt

RECLAMO

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PRODUCTO INCOMPLETO,NADIE ME DA SOLUCIÓN ,NECESITO QUE ALGUIEN ME CONTACTE EN ESPAÑOL PARA PODER EXLICAR TODA LA SITUACIÓN Y ME DEN UNA RESPUESTA QUE ME RESUELVAN EL PROBLEMA,FAVOR DE LLMARME LO ANTES POSIBLE
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Preferred solution: Full refund

Andrew L Ani

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Rollibot

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Better Choice Online - Rollibot
Better Choice Online - Rollibot - Image 2
This Rollibot portable ac window unit simply stopped producing cold air after being in storage. I assume it was a defect or slow coolant leak. The company offered to fix it for 85 dollars, plus shipping, plus parts. By that time, I'm guessing I would be out $200 for a unit that was defective. It was beyond the warranty period, so they waved their hands of taking full responsibility.
View full review
Loss:
$360
Cons:
  • Lack of caring

Preferred solution: Full refund

User's recommendation: But a different portable ac unit

Kyle S Mlb

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Verified Reviewer

Shipped a broken product and want me to pay to return it to them

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Better Choice Online - Shipped a broken product and want me to pay to return it to them
They also have an option of keeping an AC unit that is leaking Freon in my apartment for up to a month while they try and file a claim with the shipper. Unfortunately they will only do that if I can go back in time and take pictures of myself as I opened the package. The picture of the sealed, smashed box soaked in oil and starting to fall apart is not good enough for them. Dont buy anything unless it is indestructible or you enjoy fighting with *** in customer service centers
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Loss:
$300
Cons:
  • Lack of caring

Preferred solution: Full refund

User's recommendation: STAY AWAY!!

Brian W Flq
map-marker Seattle, Washington

Order ID: 113-723****-575****

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Better Choice Online - Order ID: 113-723****-575****
Better Choice Online - Order ID: 113-723****-575**** - Image 2
Better Choice Online - Order ID: 113-723****-575**** - Image 3
Better Choice Online - Order ID: 113-723****-575**** - Image 4
Better Choice Online - Order ID: 113-723****-575**** - Image 5
Better Choice Online - Order ID: 113-723****-575**** - Image 6
Original review Jul 29, 2021

I just received the replacement for my purchase. This item is in worse condition than the first one!

Again there is oil on the outside and inside of the box, the vinyl straps meant to hold the box together for shipping were on the inside of the shipping carton which was pathetically held by a few pieces, and I mean 6 pieces of tape! The molded styrofoam inserts fell out in pieces as I removed the box top. This unit is not assembled correctly, or should I say reassembled? The vent panel on this unit is obviously secured improperly as there is a 3/4 gap between the vent panel and the body of this unit.

And like the first one I ordered, this unit is covered in oil!

I feel like Im being punked! Is this company in the habit of sending rewrapped garbage returns as new?

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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t

Anonymous
map-marker Mansfield, Texas

Check on return of defective scooter, purchased via Amazon, by Michael Surface. Return date Oct 7.

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Called during business hours. No answer. Will try again. I am concerned. I returned the scooter a few weeks ago. No refund. No word from vendor. I hope a haven't sacrificed purchase price and cost of return. RSVP.
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Connie S Tva

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Verified Reviewer
| map-marker Dunnellon, Florida

2 hoverboards doesntcwork

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One wont stay on and the other one wheel doesnt work
View full review
Loss:
$600

Preferred solution: Deliver product or service ordered

Saul C Hxc

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Verified Reviewer
| map-marker Lake In The Hills, Illinois

Worst Choice Online

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Better Choice Online - Worst Choice Online
I cancuan order through Best choice online prior to them shipping a product. They emailed me a Cancellation Confirmation, but 4-5 hours later they charged my credit card and shipped the product! They refused to send me a Paid return label after Amazon and I emailed them.
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Reason of review:
Return, Exchange or Cancellation Policy

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