Kathleen P Nea

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Verified Reviewer
| map-marker Seattle, Washington

Verification process and prize redeemption or the lack thereof.

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I signed up for Zula Casino, and went through their verification process. Verifying identity and my bank account.

All were verified. I was playing with sweeps coins, I won over $600. I played it down to $400 and began Zula/ tumios redemption process as per Zula Casino and their third party identification verifier. I could write a book, so I'll just list a few things they pulled

1.

They claim I have too many accounts

2as per instructions, after drop down menu, choose amount to redeem is nowhere to be found.

3. My pictures are too blurry (Zumba Third party identification verifier takes the pictures).

4. My bank document as a PDF is too large for Zula.

5. My bank details don't match.

6.

My birthdate doesn't match. And, so many others. I've sent them over 40 documents to no avail. I have played that $400 down to $180 still they won't pay the balance of my winnings.

I call false advertisement.

I'm thinking Class Action Lawsuit. I know I'm not the only unpaid player at Zula Casino.com

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User's recommendation: Play at Chumba Casino, Modo Casino, River Sweeps those are a few that pay their Winnings patrons!

Resolved
James B Tbk

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Verified Reviewer
| map-marker Wandsworth, England

Resolved: None payment of withdrawals

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Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology. Got my withdrawal

Original review Sep 07, 2023
An awful gaming app and has cost me money. I withdrew £30 and £40 and it said thank you for your withdrawal but I didnt get it customer service said its being reviewed that was ages ago and Im still waiting and the cheeky beggars are sending me texts to go and deposit more money which will give me a bonus DONT use this app its shocking they just want your money
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User's recommendation: Stay away

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