i purchased a item listed as in stock by the company. i keep checking back on the order status and after a week it still was listed as in warehouse so i tried contacting the company email 5 times to every email address they listed but got no response. i then tried phone calls but all calls go to a voice mail system and no one calls back. i am now trying to get my money back but they are going to charge me a restocking fee on a item they never even shipped. any positive reviews about this company must be written by themselves, this is a scam company. stay away
I recently purchased a steering rack for my 1999 Pontiac from BestValueAutoParts.com. They had the best advertised price and assured me it was the correct part for my vehicle. The part arrived in a box without any packing material and was protruding from the box on one end. I made an appointment with my repair shop to install the part only to discover it was the wrong part. I emailed BestValueAutoParts.com to request an RA number which they gave me. I had to email them back a second time to receive the shipping instructions which they did send. I packed the part in the original box better than was shipped to me and sent to the address supplied. After waiting 2 weeks for my refund I tracked the package and saw that it was delivered and signed for on the expected delivery date. I contacted them again asking about my refund and they stated they had not received the package, asking me for tracking information. I scanned all the documentation and emailed it to them. I have now waited 9 days after doing that and still have not received a refund. I recommend you not use this company. They appear to be very shady in their dealings.
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