Antonio B Tuq

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Verified Reviewer

Not go into the server

BestSecret - Not go into the server

Hi, it's almost a week that I have not been able to connect my account or open the app due to an internet connection issue, but my internet connection is perfectly fine.

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Preferred solution: Every day i open the app if i find something that i like i buy it, you can check my account

Moran Z Tlx

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Verified Reviewer

Complaint of my order and give the refund

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Order ID #[211439****]. Regrettably, the sunglasses I received do not match the product I originally ordered.

Given the inconvenience caused by this error, I kindly request that you take full responsibility for the mistake and issue a refund promptly because I don't want the sunglasses I received at all. And the returned box and printed receipt both cost a lot. Besides, I am on vacation for two weeks, making it extremely inconvenient for me to return the incorrect item.

There is no reason for me to bear the loss of money, time, and energy. You should bear all of this.

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Loss:
$83

Preferred solution: Full refund

Sezgin A Rvr

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Verified Reviewer
| map-marker Munich, Bavaria

Paket ist nicht angekommen obwohl es angeblich geliefert wurde

Lt.Paketverfolgung ist meine Bestellung am 28.05.24 an meine Adresse geliefert worden aber leider habe ich kein Paket erhalte auch meine Nachbarn haben nichts für mich angenommenen und ein Zettel wo meine Bestellung abgegeben wurde war auch nicht im Briefkasten. Ich bin leider ab 09.05.24 für zwei Monate im Ausland.

Bitte geben sie mie per Email bescheid was ich nun unternehmen soll. MfG Sezgin Alici

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Daniela G Jsu

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Verified Reviewer

Wrong order 211479****

Hello,

My order 211479**** is wrong, I received and paid for two chairs, I received tables.

Please send me a second bill of lading for the return of the second table.

kilograms and do not allow free returns.

Mistake is not mind

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Preferred solution: Full refund

Yoan L

The return is actually impossible. I have done everything like it was written the next day i got the product delivered and the post company didn't find the address for the return. It is a scam.

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I got the product I had ordered and I tried it. It was a little bit small and I wanted to return it.

I printed the return documents and sent the product by bg posts as it was written in the instructions. Two weeks later the post company sent me a message that the address is unfull and inexact. This is the address which is written IN THE DOCUMENTS FOR RETURN OF BESTSECRET (i is completely not my fault).

I don't know if i can get my money back now and it is a lot. I am very disappointed, it is a true scam!!!

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Loss:
$260
Cons:
  • Actually impossible return
  • Scam

Preferred solution: Full refund

User's recommendation: Do not use Best Secret for anything!!! IT IS A SCAM

cristina g Cpg

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Verified Reviewer

Information

Hallo, informieren Sie mich bitte, ob Sie das Produkt noch haben: 'Rochas heeled sandals Colour Silver' Größe 41. Danke.

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Preferred solution: information

Anonymous
map-marker Brussels, Brussels Capital

Commande introuvable après payement

Bonjour ,

Le 25 mai 2024 à 16;04jai effectuée un payement de 122,98

Pour un bikini Michael kors couleur pêche , largent a été débité de mon compte et je nai aucune nouvelle de ma commande et elle a aussi été supprimée de ma liste historique.

Merci de faire le nécessaire et de me tenir informer. Farida El Ouardi

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tsippy o

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Verified Reviewer

I placed an order a few days ago already and my...

I placed an order a few days ago already and my package was still not yet sent out for delivery. I cant track my order. How come I'm not receiving an email that my item has been dispatched already?

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Anonymous
map-marker Stockholm, Stockholm

Account

Hello

It seems that my german account is linked with my swedish account

Please delete the german account and keep my swedish one

carolinemorey@***.com

When I log in today, the text i Swedish, amount and shipping Germany.

I moved from Germany 2015 after beeing a member since 90ths.

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