BestParking
BestParking Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BestParking has a 3.0 star rating from 7 reviews, with 25% of users likely to recommend; consumer sentiment is mostly neutral.
Key Takeaways for Future Customers
- BestParking reviews note good savings on garage parking across NYC but weigh risk of no-show reservations.
- Expect medium price levels and to contact customer service for billing or refund issues.
Negative Feedback / Risk Areas
- Recurring reports that reserved spots are not honored, leading to extra charges or being turned away.
- Many BestParking customer complaints concern refunds, billing errors, duplicate charges, and slow support response.
- App and ticket delivery problems make retrieving passes unreliable at some lots.
Positive Feedback
Users appreciate easy access to discounted parking and occasional helpful, knowledgeable support agents who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BestParking has a 3.0 star rating from 7 reviews, with 25% of users likely to recommend; consumer sentiment is mostly neutral.
Key Takeaways for Future Customers
- BestParking reviews note good savings on garage parking across NYC but weigh risk of no-show reservations.
- Expect medium price levels and to contact customer service for billing or refund issues.
Negative Feedback / Risk Areas
- Recurring reports that reserved spots are not honored, leading to extra charges or being turned away.
- Many BestParking customer complaints concern refunds, billing errors, duplicate charges, and slow support response.
- App and ticket delivery problems make retrieving passes unreliable at some lots.
Positive Feedback
Users appreciate easy access to discounted parking and occasional helpful, knowledgeable support agents who resolve issues.
Media from reviews
Turn one complaint into a collective action
Closter, New Jersey
Garage problemi
- - The reservation was made 8 hours ahead.
- - Attendant refused to share the name or number, pretended not to speak English, and told me to call the app.
Had a reservation booked 8 hours ahead of arrival to ensure a spot. Was turned away by the attendant who would neither give me his name nor number to the garage management company. Pretended to speak no English saying call the app
User's recommendation: Don’t rely on reservation actually meaning anything.
West New York, New Jersey
Invoice
I cannot find the following reservation invoice: 78694****, and I need a receipt for reimbursement. I have included a photo of the reservation.
Preferred solution: Invoice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: Still no refund
- - We changed plans after a nor'easter and were advised to return home.
- - We could not cancel as the reservation was about to start; driving was dangerous.
Company fixed the issue and I have been provided with full refund. Appreciated the response.
We had to change our plans because of the Noreaster and were advised to return to our home and not continue to the city once we had started driving. We knew the reservation was about to start and tried to cancel but was unable to.
I know you have a policy about canceling once the reservation time has passed but this was a unique situation because of weather and it would be dangerous to have continued driving. I hope that you will credit us back the FULL AMOUNT charged as we were not able to get to the garage AND IT WAS COMPLETELY OUT OF OUR CONTROL.
Thank you,
Lois Kohn-Claar
914-263-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
The lot was full after I paid. I would like a cancellation or to transfer my $46, please. Thank you.
- Once you reserve parking it should be available
Preferred solution: Full refund
Boston, Massachusetts
Paid didn’t get the email
Hello, i Paid didnt get the email and I got charge twice please if you can resolve the issue that will be really appreciated
Newark, New Jersey
Disappeared rez
- - Paid reservation disappeared when I showed it to the garage attendant.
- - No phone number to call for help; this has happened before.
Terrible. A paid for reservation disappeared when I went to show the garage attendant.
Bad bad bad.
And theres no Fone to call someone.
Ive used this service for years. This is the second time it happened!
User's recommendation: Seriously!?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong info
- - Charged for the wrong parking time and did not cancel.
- - I never went to the garage and request a refund; no one answered my calls.
Hi! I booked a parking in the wrong time frame and instead of pressing cancel it charged me.
I would like a refund.
I never went to the parking garage. No one answered my phone calls and was unable to get in touch with anyone.
User's recommendation: Before this incident I would
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccidentally signed up
- - Signed up for two spots; billed for 750 B St and 620 A St.
- - Will park at 620 A St and cancel 750 B St.
- - Keep #76471**** and delete the $8.48 charge.
I signed up for two parking places at the same time. Billed for 750 B St and 620 A St, San Diego at the same time.
I will park at 620 A St. and wish to cancel 750 B St.
I want to keep #76471**** and delete th $8.48 transaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolution with BestParking
The representative at BestParking was knowledgeable, courteous, and efficient.
He immediately explained how to resolve my problem.
Nyack, New York
No spot
When got to garage they said it was full and I had to find a different garage. Finally they let me in but charged me an additional $20 cash to park
User's recommendation: Not a good garage
Somerset, New Jersey
Refund
- - Arrived early for a 2:00–8:00 PM NYC reservation on 3/12/25.
- - Charged $6 for early arrival.
- - Ticket issued before reservation check; requests a $6 refund.
I couldn’t get a live person to resolve my issue!
Re: 75799**** My reservation was at 2:00 in NYC on 3/12/25 but I managed to arrive early 1:30 (it is almost impossible to arrive at a spot at the exact time when traveling to NY).
My reservation was from 2:00-8:00 PM when I came to get my car @3:45 the attendant made me pay six extra dollars because I had arrived early. Also when I got to the parking lot, the attendant had made out a ticket before seeing that I had a reservation, and said to show my reservation when I pick up my car.
It wouldnt be a problem with the same amount of money. I am requesting a $6.00 refund.
Joan Wormser
Ridgewood, New Jersey
Refund
- - Arrived 30 minutes early in NYC, was charged $6.00, the attendant issued a ticket before seeing my reservation, and I request a refund.
i came a half hour earlier as it is impossible to know how to arrive exactly on time in NYC, and was charged an additional $6.00. when i arrived, the attendant had already made out a ticket having not seen my reservation.
he told me not to worry about it and to show it when i came to get my car at the end. i am requesting the refund of the $6.00.
thank youm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get my parking paid for at lot I secured
- - The lot only offered a kiosk.
- - No option to show paid; forced to pay again.
- - The lot price was cheaper than the app charge, and I want a $42 refund.
The lot only offered a kiosk to submit the tkt to retrieve my car. I inserted the ticket they gave me when I parked.
There was no option to show that I already paid for my parking. I was forced to pay again in order for my car to be retrieved. The parking rate was cheaper than I paid through your app. I feel cheated and scammed.
This happened another time at a different lot. I'm losing faith in this app and your business.
74399****. I want my $42 refund!!!
User's recommendation: Beware of getting scammed. Some lots don't accept this company's prepaid parking. Some lots offer cheaper rates and you can't get a refund.
Flemington, New Jersey
Not getting refund
- - May 7 1:30 PM booking 72769****; entry blocked, monthly-only.
- - Emailed ParkWhiz; no help.
- - Called unfair and unprofessional; money and time lost.
Hi i had parking booked through you for may7th 130 pm booking number 72769****. I went to the place but the entry blocked saying monthly only.
So i left. Emailed parkwhiz as per your company but they are not helping.
This is very unfair and unprofessional. I lost money and time for nothing
User's recommendation: I dont recommend this company
Queens, New York
Need bar code for parking
I had the wrong email and called support. Took awhile to get though.
The support was very helpful and professional.
Quick response and got us the barcode needed. Highly recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I was installing apple pay and seeing how it worked. I reserverd a spot in my monthly garage at 165 West End Ave by mistakde
Please issue a refund.
thank you
cc
- More pro than con
Preferred solution: Full refund
User's recommendation: do not experiment with apple pay
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