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BestParking

BestParking

www.bestparking.com
What is your customer experience with BestParking?

BestParking Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • BestParking has 3.0 star rating based on 12 customer reviews. Consumers are mostly neutral.

  • 33% of users would likely recommend BestParking to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to find discounted garage parking across nyc, More pro than con.
    Cons: Customer service is obviously not responsive.

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Media from reviews

BestParking - Not getting refund
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Top BestParking Reviews

Positive Review

"Resolution with BestParking"

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The representative at BestParking was knowledgeable, courteous, and efficient. He immediately explained how to resolve my problem.

Critical Review

"Wrong info"

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Hi! I booked a parking in the wrong time frame and instead of pressing cancel it charged me. I would like a refund. I never went to the parking garage. No one...

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Deena G Mui
map-marker Palisades Park, New Jersey

Wrong info

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Hi! I booked a parking in the wrong time frame and instead of pressing cancel it charged me.

I would like a refund.

I never went to the parking garage. No one answered my phone calls and was unable to get in touch with anyone.

View full review

User's recommendation: Before this incident I would

Leota S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Accidentally signed up

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I signed up for two parking places at the same time. Billed for 750 B St and 620 A St, San Diego at the same time.

I will park at 620 A St. and wish to cancel 750 B St.

I want to keep #76471**** and delete th $8.48 transaction.

View full review
Danine Cnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nyack, New York

Resolution with BestParking

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The representative at BestParking was knowledgeable, courteous, and efficient.

He immediately explained how to resolve my problem.

View full review
Anonymous
map-marker Nyack, New York

No spot

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When got to garage they said it was full and I had to find a different garage. Finally they let me in but charged me an additional $20 cash to park

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User's recommendation: Not a good garage

Anonymous
map-marker Somerset, New Jersey

Refund

Updated by user Mar 14, 2025

I couldn’t get a live person to resolve my issue!

Original review Mar 13, 2025

Re: 75799**** My reservation was at 2:00 in NYC on 3/12/25 but I managed to arrive early 1:30 (it is almost impossible to arrive at a spot at the exact time when traveling to NY).

My reservation was from 2:00-8:00 PM when I came to get my car @3:45 the attendant made me pay six extra dollars because I had arrived early. Also when I got to the parking lot, the attendant had made out a ticket before seeing that I had a reservation, and said to show my reservation when I pick up my car.

It wouldnt be a problem with the same amount of money. I am requesting a $6.00 refund.

Joan Wormser

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Anonymous
map-marker Ridgewood, New Jersey

Refund

i came a half hour earlier as it is impossible to know how to arrive exactly on time in NYC, and was charged an additional $6.00. when i arrived, the attendant had already made out a ticket having not seen my reservation.

he told me not to worry about it and to show it when i came to get my car at the end. i am requesting the refund of the $6.00.

thank youm

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Robert S Hdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coatesville, Pennsylvania

Did not get my parking paid for at lot I secured

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The lot only offered a kiosk to submit the tkt to retrieve my car. I inserted the ticket they gave me when I parked.

There was no option to show that I already paid for my parking. I was forced to pay again in order for my car to be retrieved. The parking rate was cheaper than I paid through your app. I feel cheated and scammed.

This happened another time at a different lot. I'm losing faith in this app and your business.

74399****. I want my $42 refund!!!

View full review

User's recommendation: Beware of getting scammed. Some lots don't accept this company's prepaid parking. Some lots offer cheaper rates and you can't get a refund.

Robert S Hdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coatesville, Pennsylvania

Refund

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I called again and all you get is the option to fill out this annoying survey. I want my money back!

This process is terrible. Best Parking is not the best. I want my refund.

I want my refund. I want my refund.

View full review

User's recommendation: Beware. I got screwed twice. No one answers the phone for you to get a refund.

Anonymous
map-marker Flemington, New Jersey

Not getting refund

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BestParking - Not getting refund

Hi i had parking booked through you for may7th 130 pm booking number 72769****. I went to the place but the entry blocked saying monthly only.

So i left. Emailed parkwhiz as per your company but they are not helping.

This is very unfair and unprofessional. I lost money and time for nothing

View full review

User's recommendation: I dont recommend this company

Anonymous
map-marker Queens, New York

Need bar code for parking

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I had the wrong email and called support. Took awhile to get though.

The support was very helpful and professional.

Quick response and got us the barcode needed. Highly recommended

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Candace C Ele

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I was installing apple pay and seeing how it worked. I reserverd a spot in my monthly garage at 165 West End Ave by mistakde

Please issue a refund.

thank you

cc

View full review
Loss:
$29
Pros:
  • More pro than con

Preferred solution: Full refund

User's recommendation: do not experiment with apple pay

Rossy Bdm
map-marker Staten Island, New York

Compliment

Yvette on phone today 3/29 was friendly & efficient despite phone static. She deserves special recognition

I called Tuesday night & one woman was cold & hung up on me; next rep was friendly but contradicted himself about arriving before/after arrival time.

Yvette explained everything today.

I am happy to use your service. E Bijou

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Turned away

Contains 2 confidential files for company representatives

I paid the night before and when I got to Citi arming at 501 East 61st St I was turned away and told they did not take my paid validation.

I did not get a refund and had to park in another garage!!!

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Resolved
Alain B Igk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Closed parking garage in NYC

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Updated by user Dec 06, 2023

Company fixed the issue and I have been provided with apology. Company reached out. P customer service was definitely helpful.

Original review Nov 29, 2023

Trying to get my $ 23 back after I prepaid for a parking garage midtown that was actually closed when I arrived in the middle of rush hour.

It shouldn't be so difficult! I even took a picture of the closed gate and garage customers waiting for an attendant to show up. I waited for more than 10 minutes to no avail.

Had to turn back to attend an event nearby.

Unreal!

View full review
Loss:
$24
Pros:
  • Easy to find discounted garage parking across nyc
Cons:
  • Customer service is obviously not responsive

Preferred solution: Full refund

Anonymous
map-marker Port Chester, New York

Custombest parking did nothing about my complaint er service

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I booked a reservation for my pickup truck stated at what time I'd be there stated at what time I'd be leaving paid extra for not just oversized but supersize was charged an additional $5 on top of being given a hard time about them honoring the parking reservation to begin with called best parking and after several attempts they finally got back to me asked me about my complaint looked into it and did absolutely nothing about it justified the charge as it's because of the time I arrived whatever the *** that means...I arrived at the time I said I'd be there and left at the time I said I'd be leaving.

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User's recommendation: Call ahead and confirm charges.

Anonymous
map-marker New York, New York

Ticket not found

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I ordered a ticket, was charged, ticket never appeared on the app and there was no emailtried calling no answered and then was given this survey. Brain dead

View full review

User's recommendation: I wouldnt

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