Bestop

Good product if you can get it shipped. Customer support lied about it shipping.

Rhey said they would not charge my card till it shipped but carded it last month and I am still waiting for them to ship my top. Customer service is impossible to reach and if do manage to they are not dependable with what they tell you!

Id like to start by saying, generally speaking, the quality of the product I purchased from bestop was pretty good. That said, I probably would never purchase another one because in five or seven years all efforts to contact customer service have failed.

Ive never received a return phone call or a return email. And currently the wait times for customer service at best top are 38 minutes. *** them.

I really could use a new replacement rear window for the top I purchased for my F150. Dont need a new bar, dont need anything else, just need a *** rear window

ordered some power running boards for my jeep. they sent me the wrong ones 4 times.

and no help on why they don't fit or to tell them why they don't fit. you can only send a picture to the people you talk to on the phone that are only a answering service for bestop and know nothing about bestop products except for what they look up on line while you're telling them the problem. 3months later I'm still waiting for my 1400 dollar refund that was supposed to go back on my credit card last week. If your going to buy bestop products buy from a retailer like 4 wheel parts or extreme terrain some place you can take it back to or at least show them that it doesn't fit after they assure you it will .

because if you buy from bestop your package probably will be scratched or damaged because they just send it in the original box that is weak and you will be on your own with their lame instructions or internet videos that dont show you what you want to see. The problem i had was to long and motor hit the frame because it sticks straight up when it needs to come out the side

Fedex informed that my order will be delayed since custom clearance is pending importer documents

Can you team follow up urgently?

Complaint about customer service. Wrong product shipped twice, told to cut up and trash. No one returned calls only emails.

Shipped the wrong soft top twice. Nobody would call back and only responded to emails which makes me believe they dont understand English.

Sunrider top began to leak above drivers door. Marc at Bestop asked for some information and photos.

I was hoping to get a replacement or upgraded weatherstrip sent to me. To my surprise,t hey actually replaced the entire top!

In light of very responsive customer service I can sincerely recommend Bestop for quality parts and customer service.

Hi BestTop,

About a year ago, I purchased a Sunrider top for my 2019 JLU. Its a great top and I drive with it open often.

I have ridden in heavy rain without any leaks. However I park backed into my driveway which has a slight incline towards the street. When it rains heavily, I get a lot of leaking and water inside the Jeep.

As an experiment I turned the Jeep around so that the front is slightly higher than the rear. It stopped leaking immediately!

I suspect that in R&D Testing that you tested it against level downpour and forward motion against rain.

What Im seeing is that when the Jeep is not moving and the front is slightly lower than the back, that water runs forward on the hard top and leaks at the back of the Sunrider top.

Is this a known issue? Is there a recommended fix fir this? Im thinking about removing the top and adding a weather strip along the rear.

Before attempting this I am hoping for some guidance from BestTop technical support. Im sure that Im not the first person with this problem.

Thanks,

Nick Leischen (West Palm Beach)

(954) 647-****

Leischen@***T,net

cant check out effectively. puts you in a loop

Need to see about ordering a bracket

I have a best top windjammer and it is garage kept and all 4 straps broke in the top bar strap. How is this possible ? Only 2 and half years old.

New Trektop NX Pro is a piece of *** !!! Supposed to be their best top yet.

Sunrider fabric falls into back seat in passengers, leaks & their customer service is NON EXISTENT !!! They REFUSE to respond to numerous emails !

DONT BUY THIS TOP !!!

There are a torrent of consumer complaints on the internet about this company. RECALL BELOW

If you may file a complaint with the Consumer Complaint Agencies below:

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm

https://app.dca.ca.gov/bar/complaints.asp

http://ag.ca.gov/consumers/mailform.htm

http://www.ic3.gov/default.aspx

Make : BESTOP

Model : REAR SHELL ROOF RACK

Build Dates : APR 27, 2004 - MAY 20, 2004

Manufacturer : BESTOP, INC.

Mfr's Report Date : MAY 28, 2004

NHTSA CAMPAIGN ID Number : 04E041000 NHTSA Action Number: N/A

Component: EQUIPMENT

Potential Number Of Units Affected : 80

Summary:

BESTOP AFTERMARKET REAR SHELL ROOF RACKS,MANUFACTURED BETWEEN APRIL 27 AND MAY 20, 2004, DESIGNED FOR USE WITH THE BESTOP HARDTOP MADE FOR THE 1986-**** AND 1997-**** JEEP WRANGLER. THE COCKPIT COVER MAY NOT STAY LATCHED TO THE ROOF RACK BECAUSE THE LATCH BRACKET MISPOSITIONS THE ROTARY LATCH TO THE COCKPIT COVER. AS A RESULT, THE COCKPIT COVER MAY NOT STAY LATCHED TO THE ROOF RACK AND COULD SEPARATE FROM THE ROOF RACK. THIS RECALL ONLY PERTAINS TO AFTERMARKET REAR SHELL ROOF RACKS AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON JEEP WRANGLER VEHICLES BY DAIMLERCHRYSLER.

Consequence:

SHOULD THIS OCCUR, THE COCKPIT COULD CAUSE INJURY BY STRIKING PERSONS OUTSIDE THE VEHICLE OR COULD BECOME A DISTRACTION OR AN OBSTACLE TO OTHER DRIVERS, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy:

BESTOP WILL NOTIFY ITS CUSTOMERS AND PROVIDE A REPAIR KIT AND INSTALLATION INSTRUCTIONS FREE OF CHARGE. OWNER NOTIFICATION BEGAN JUNE 16, 2004. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BESTOP CUSTOMER SERVICE DEPARTMENT AT (800) 845-****.