BestBuyEyeGlasses
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Calgary, Alberta
Return of Glasses
I ordered glasses from them and it took forever for my to get them and then when I sent them back I included the page you print off their site and filled out all the information including that I wanted a refund and they just kept emailing me asking if I wanted to return them or exchange them when I had made it clear on more than one occasion that I just wanted my money back.
Now they have told me that it would take 5-7 business days to refund and I am now on day 7 with no sign of them attempting to refund anything. I was on my visa so this shouldn't have taken this long ever.
I also agree it was very had to find anything about them taking a 10% re-stocking fee.
BestBuy fraud
My most recent Visa statement includes a charge for $146.02 USD or $154.34 CDn.It was posted March 5/13. I made a purchase from Amazon for $19.24 Cdn and nothing else.
The only purchases I make on line are from Amazon and they are all less than $30 Cdn. I used my Visa card. I have never been in a BestBuy store anywhere and I have no needto update my computer. I have no idea why this charge has been applied unless it was associated with the purchase of my book.
But if that were true why is the charge nearly 8 times what I paid. I have reported this to the CIBC VISA Fraud.
I am a pensioner, aged 75 and this represents about 1 months worth of groceries for me. I have no savings or other backup
Boca Raton, Florida
Fine Print is hard to find. Took 17 days to issue refund.
It is very hard to find the fine print that shows 10% restocking fee (and I was looking). Also, it took 17 days after they got my return to post a refund.
That is over 12 business days. They say 5-7 but its clearly a scam. Their hours are until 7pm ET, but they never answer after 6. Worst customer service experience in years.
I was shocked how long it took them and I got different answers every time I called.
It is very clear they don't even put the customer in the top five much less number one. I would highly recommend not shopping here ever.
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San Francisco, California
Mangled a pair of Silhouettes glasses
I sent this company a perfectly good pair of wearable rimless glasses they only needed a revised prescription which cost for the Varilux lens and crizal coating a total of $286.00. They returned to me a pair of unwearable glasses with new lens.
I complained by phone and email and finally after reaching out to the company President they accepted responsibility and I returned the glasses to them to be fixed I got back a pair of wearable glasses which they must have manipulated so violently that within 6 months the very thin titanium frames and the very expensive Varilux lens were fracture by the drill points and the titanium frames finally broke off at the temple. Now these glasses were well taken care of by me for 3 years prior to my handing them over to the gorillas at "Bestbuyeyeglasses.com" so beware the ONLY reasonable place to buy on line is FRAMES DIRECT they rock!!!
Gloversville, New York
Bestbuyeyeglasses.com is not a good deal
I ordered frames online from bestbuyeyeglasses.com.
They sent me the wrong size.
I called them and they told me to send the frames back and they'd send me the correct size and refund return postage.
When they received the frames back they canceled the sale and refused to pay the postage ($4.28) because they said I opened a dispute in PAYPAL.
All I wanted was the frames I had ordered.
A dispute in PAYPAL is different from a claim. A dispute is intended to open a dialog with the seller and NOT to cancel the sale (which is what a claim is).
This company - the owner is one Daniel Kandler - is extremely proactive to complaints to the extent of turning away business.
Superior, Wisconsin
BestBuyEyeGlasses.com Best Buy Eyeglasses aka DKSS Corporation
BestBuyEyeGlasses.com (Also known as Best Buy Eyeglasses, DKSS CORPORATION and DKSS Corp) was by far the worst shopping experience I have had online. I ordered some glasses from BestBuyEyeglasses.com about 2 months ago, they sent a used pair of shop-worn frames, then for a replacement BestBuyEyeGlasses.com sent another pair with lenses cracked all along one side. They refuse to refund the money as stated and promised on a previous call. I suggest reporting them to BBB.org or FTC.gov if you are having trouble recovering your money stolen from BestBuyEyeGlasses.com... Please if you have had an experience with this site, do everyone a favor and post your own personal experience with this criminal eyewear company.
Better Business Bureau rating is C- http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=9201****
Please go there and file your own complaint.
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=85362
Current and previous contact addresses and phone numbers for BestBuyEyeGlasses.com
Current:
BestBuyEyeGlasses.com
2901 Clint Moore Rd, #127
Boca Raton, FL 33496
Phone: 1-80*-501-****
Fax: 561-997-****
Email: CustomerService@***.com
Other Addresses:
Bestbuyeyeglasses.com
5030 Champion Blvd, Unit G6
Boca Raton, FL 33496
Phone: (800) 501-****
Fax: (561) 997-****
Best Buy Eyeglasses
4417 Shields Blvd.
Oklahoma City, OK 73129
Best Buy Eyeglasses
2200 S.W. 74th St
Oklahoma City, OK 73159
Phone: (405) 685-****
Best Buy Eyeglasses
1836 N. Kickapoo
Shawnee, OK 74801
Phone: (405) 273-****
DKSS Corporation
BestBuyEyeglasses.com
415 E37th St Suite 9L
New York , NY 10016
Phone: (212) 213-****
Phone: (800) 404-****
Fax: (212) 213-****
Email: dkandler@***.com
BestBuyEyeGlasses.com
3207 Clint Moore Rd #127
Boca Raton, FL 33496
Phone: 800-501-****
Fax 1-56*-997-****
Dkss Corporation
415 E 37th St, Apt 9L
New York, NY 10016
Phone: 212-213-****
Bestbuyeyeglasses.com
527 Third Ave, Suite 246
New York, New York, 10016
Phone: 212-213-****
Fax: 212-213-****
Ms. Sharon Pickle, Manager - (405) 634-****
Ms. Deena Campbell - Manager
Mr. Windel Walters - Owner, (Shawnee)
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