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Dear Roxanna-ID# 4973, Per our phone conversation today 04/11/13 at 12:20PM EST, attached, here is the copy of the Guest Survey that was filled out fraudulently by someone on the staff on 04/08/13 in Room 1063 which was our Room that we pre-paid for (Orbitz confirmation# KFB242) and stayed in from (04/02/13-04/09/13) at the Best Western Saddle Back Inn & Conference Center in Oklahoma City, Oklahoma. On 04/08/13 at 9:15AM my husband Charles had asked the housekeeper to just make our beds and change the towels in our room and that we were going to be leaving for the day. We arrived back at our room at 7:00PM to find that someone had rifled through our luggage, been laying on one of the queen beds and we found long dark wavy hairs (not one of ours) on the bed. We believe that someone was having sex on our bed. Then Charles found the Guest Survey for the hotel room already filled out on the desk dated (04/08/13) for Hotel Room #1063 by one of the staff and another person. (attached) They obviously left it there on the desk just to taunt us with it. The next morning on 04/09/13 we confronted management with this and they non-chalantly told us to just throw away the guest survey and fill out a new one. Despite our reporting these violations to our space, management denied that their staff did anything wrong and then did nothing to address these issues or to hold the individuals accountable who were responsible for this. Charles and I feel very violated and that we were blatantly taken advantage of by the staff at this Best Western Saddle Back Inn and Conference Center. Management was very unprofessional and so were the 2 individuals working at the front desk, who didn't even acknowledge us when we reported this to them. The reason we chose to stay a this hotel is because we thought it would be an enjoyable experience since I had never been to Oklahoma before. We were here visiting my husband's sister in Moore, Oklahoma. The only saving grace was the restuarant which we thought was very nice and the food and service were excellent. We are bringing this to your attention because we have been violated and believe that these individuals should be held accountable for their actions. Please contact us at Home#941-876-**** or Cell Phone#570-249-**** with any questions you may have regarding this matter. We look forward to hearing back from the management at the Best Western Saddle Back Inn and Conference Center to resolve these issues ASAP! Thank You, Sincerely, Charles and Lilian Erskine
Oklahoma City, Oklahoma
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