Daeshawn Xro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I was verbally abused while staying at one of your hotels.

I was verbally assaulted by the manager of the Best Western InnSuites in Phoenix. I was traumatized. I travel a great deal. This is the first time I have ever experienced this type of treatment.
View full review
Ron Z Uzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Metairie, Louisiana

Discriminate against, denial of service animal of cancer patient

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Best Western Hotels and Resorts - Discriminate against, denial of service animal of cancer patient
Date was Jan, 1 2021 Ehrenberg AZ Best Western. I looked online to see if there were rooms available saw that there were available. Wife went in to book a room and mentioned that we had a service animal. She was denied, I went in the handler and calmly explained that I had a service animal. The conversation lasted about under 3 minutes and I left. Sent several messages and no response yet. In the video I took, I calmly explained that it didn't matter if they were out of pet rooms. Young lady didn't understand and called manager, manager denied us entry.
View full review

Preferred solution: TBT

kelly w Azo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Sacramento, California

Security deposit refunds don't care about consumers on a budget

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
you're hotel security deposit refunds are actually diss concerning with the amount of time it takes for the refund to go back to the customers card .it amazes me that when hotels like best western place a hold for a security deposit for a room .that it takes any where from 5-7days for those funds to be lifted and refunded other institutions like home depot ,Walmart and many others institutions have gotten better about returning funds to you're used card for a purchase to refund or return you're funds in a matter of a few hrs .and yet a hotel only places a hold on you're card and yet hotel company's can take 3to 30days to refund a security deposit that is placed on hold to be returned to the customers account is rediculaous& unnecessary responses .its amazing hotels withdraw the funds immediately from you're account but can not refund funds holds that are not even full purchases for services and for security purposes.hotels are so concerned about customers renting or staying at there hotels .hotels should treat customers with the same respect back at the time of them checking out there hotels over the time it takes the hotel maids to inspect individual room usage .it does not take maids 5 days to clean the riooom past the tie customer uses the room for one or two days on average .this is only going to defer hotels business chain profiting and defer customers booking rooms with them corporations.hotels are going to loose potential business in the futures.its been over 5days science I stayed at one of you're hotels and I will make sure .in the future I will pay more money booking a room at any other hotel than b.w in the future due to this fact and there exesive refund policies and I'm a frequent flyer with b.w on a regular bases and it has only gotten worse ever time I stay at a b.w hotel .won't make that mistake again .I will never book another room thru b.w ever again in the future .I'd rather pay more money some where else than have to Hassel with this ***
View full review

User's recommendation: do not book you're hotel stays with this company

Wanda C Yai
map-marker Ocean City, Maryland

Customer service said the quote on Groupon is incorrect. I called to ask how could I have a room facing the ocean, because i am using Groupon to reserve the room. He ask the quote on Groupon, after in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer service the tone used during the conversation, he told me I don't know how to use the internet to have a quote like that from Groupon the hotel customer service. He said they (Groupon )are wrong, and I would not get a refund if I book through Groupon. Best Western Hotel suite, Ocean City, Md.+1 (87*) ***-****, number I called . Then I call Groupon to speak with a live person , unable to do each time (4x)I dial the number I were disconnected . Disappointed with Groupon and customer service reservations line Best Western
View full review

Preferred solution: Nothing will never stay at best western

User's recommendation: Be able to speak to a live person when you call Groupon

Gloria V Dwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yuba City, California

Deposit

We have been a loyal customer for many years staying only at Best Westerns. My question is this: Last week we spent one night at the Yuba City Best Western, and when my husband checked in they asked him for a $100.00 deposit. Never ever have had that happen in all the years of our stays. They credited our card back, but not before a couple of phone calls. Is this a new policy or what. I would like to know if this is legal. Thank you for any info regarding this subject. Gloria Van Tassel
View full review
Pros:
  • Take care of us
  • Always stay there

Preferred solution: Apology

User's recommendation: Ask questions regarding deposit.

Renee M Gpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomington, Minnesota

Complaint with our stay

On March 10th I reserved a room at your bestwestern plus in Bloomington mn. It was a much needed time away and I took my daughter and 2 granddaughters ti show them the mall of America. We checked in around 3:30 and went to the room to get dressed for swimming. We noticed right away the laminate flooring was torn and coming g apart and sticking g up all over the floor we have a 3 year old who tripped twice over the flooring as soon as we got there. We swam fir awhile and went back to room for dinner. I was going to call front desk on their recommendations for delivery and to tell them we needed bedding fir the fold out sofa. The room phone was not working and I looked under the table to make sure it was plugged in and here their were 2 ungrounded wires cl9se to the outlet. My daughter took pics. She was not happy we have 2 little kids in this room. She walked to front office to show them the pictures and to get bedding. While she was gone I tried to pull the sofa bed out and it was broken. 2 side bars were broken completely off and it only folded out 1/2 way. I called my daughter on get cell and told her thus while she was at the front desk . By now I was not happy at all. My daughter came back and said they would bring a cot which took a very long time. She also said the front person called the maintenance guy about the wires and he said "they should be fine " and he said that couch had been broken for a while and shouldn't be advertised as a "sofa bed". The hotel was full so the front desk told my daughter u will be compensated fir all of this. We had a pool view/pool side suite so we knew it would be loud until pool closed at 10. It was well beyond 10 and kids were still screaming in the pool. Didn't get much sleep on the cot so I woke up early to make some keurig coffee but the coffee maker was missing. After breakfast my daughter went to talk to front desk to see about being compen sated. They told her because I went through expedia I would gave ti deal with them. Last night I talked ti expedia and all they could do was give me 47.00 in points. I went to see I'd my review was on there and it was but also a review was made on March 6th concerning the same exact issues. Room 2210.so your hotel knew these issues prior to our booking so that is your hotels responsibility to either of had them fixed or not to rent that room. I do belive those wires like that is a fire hazard and you will do what's right in compensating me fir this awful nightmare . Hope to hear from u very soon or I will have to proceed with the next step. Sincerely. ..Renee Mccabe
View full review
Pros:
  • Nice pool and breakfast
Cons:
  • Needs upkeep

Preferred solution: Full refund

Georgena Svr
map-marker Tulsa, Oklahoma

Maybe if it's sounds good it may not be truth to it.... BEDBUGS BE SAFE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not my experience personally I'm not Shocked surprised by the guests reports, well a friend of mines had emergency evacuate after a situation. K so the deal was got room for couple weeks problem solved No.... Quality over Quantity any time. I'd like to give the BEST Western A whole Hands Down for the services provided. Not to mention these folks are already experiencing a delicacy of missing their own bed tonight or any night for the matter. So you choose a place that's cheap n what happens. OMG they had bugs refused to refund money then apparently got banned.... They do that at Best Western right here in my hometown that's all bad
View full review
Pros:
  • Cheap
Cons:
  • Not worth experience

User's recommendation: Reserve at Locations which your familiar n you just can never be too safe

Tosha R Uyj

I was approved for lodging assistance but cant use the assistance in Texas been evacuated since 8/28/21and can't return to my residence in la please help me and my family

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 03, 2021

We don't know what condition our home is in and was told to stay where we reside until further notice we need some assistance money running low for room stay help me please

Original review Sep 03, 2021
I evacuated from la I'm at the best western hotel address 6330 River park Dr and I was approved for lodging assistance hut its showing that it was only approved for Louisiana I'm trying to figure out what step do I take for it to be at the hotel that I'm already stationed at been here since 08/28/2021 and I'm in need of the lodging service what should I do please get back in touch with me my name is Tosha Robertson
View full review
Loss:
$873

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article