Best Western Hotels and Resorts

you're hotel security deposit refunds are actually diss concerning with the amount of time it takes for the refund to go back to the customers card .it amazes me that when hotels like best western place a hold for a security deposit for a room .that it takes any where from 5-7days for those funds to be lifted and refunded other institutions like home depot ,Walmart and many others institutions have gotten better about returning funds to you're used card for a purchase to refund or return you're funds in a matter of a few hrs .and yet a hotel only places a hold on you're card and yet hotel company's can take 3to 30days to refund a security deposit that is placed on hold to be returned to the customers account is rediculaous& unnecessary responses .its amazing hotels withdraw the funds immediately from you're account but can not refund funds holds that are not even full purchases for services and for security purposes.hotels are so concerned about customers renting or staying at there hotels .hotels should treat customers with the same respect back at the time of them checking out there hotels over the time it takes the hotel maids to inspect individual room usage .it does not take maids 5 days to clean the riooom past the tie customer uses the room for one or two days on average .this is only going to defer hotels business chain profiting and defer customers booking rooms with them corporations.hotels are going to loose potential business in the futures.its been over 5days science I stayed at one of you're hotels and I will make sure .in the future I will pay more money booking a room at any other hotel than b.w in the future due to this fact and there exesive refund policies and I'm a frequent flyer with b.w on a regular bases and it has only gotten worse ever time I stay at a b.w hotel .won't make that mistake again .I will never book another room thru b.w ever again in the future .I'd rather pay more money some where else than have to Hassel with this ***

On March 10th I reserved a room at your bestwestern plus in Bloomington mn. It was a much needed time away and I took my daughter and 2 granddaughters ti show them the mall of America.

We checked in around 3:30 and went to the room to get dressed for swimming. We noticed right away the laminate flooring was torn and coming g apart and sticking g up all over the floor we have a 3 year old who tripped twice over the flooring as soon as we got there. We swam fir awhile and went back to room for dinner. I was going to call front desk on their recommendations for delivery and to tell them we needed bedding fir the fold out sofa.

The room phone was not working and I looked under the table to make sure it was plugged in and here their were 2 ungrounded wires cl9se to the outlet. My daughter took pics. She was not happy we have 2 little kids in this room. She walked to front office to show them the pictures and to get bedding.

While she was gone I tried to pull the sofa bed out and it was broken. 2 side bars were broken completely off and it only folded out 1/2 way. I called my daughter on get cell and told her thus while she was at the front desk . By now I was not happy at all.

My daughter came back and said they would bring a cot which took a very long time. She also said the front person called the maintenance guy about the wires and he said "they should be fine " and he said that couch had been broken for a while and shouldn't be advertised as a "sofa bed". The hotel was full so the front desk told my daughter u will be compensated fir all of this. We had a pool view/pool side suite so we knew it would be loud until pool closed at 10.

It was well beyond 10 and kids were still screaming in the pool. Didn't get much sleep on the cot so I woke up early to make some keurig coffee but the coffee maker was missing. After breakfast my daughter went to talk to front desk to see about being compen sated. They told her because I went through expedia I would gave ti deal with them.

Last night I talked ti expedia and all they could do was give me 47.00 in points. I went to see I'd my review was on there and it was but also a review was made on March 6th concerning the same exact issues. Room 2210.so your hotel knew these issues prior to our booking so that is your hotels responsibility to either of had them fixed or not to rent that room. I do belive those wires like that is a fire hazard and you will do what's right in compensating me fir this awful nightmare .

Hope to hear from u very soon or I will have to proceed with the next step.

Sincerely. ..Renee Mccabe