Best Roofing caused damage on my roof and refused to fix or pay for it

My roof was to be repaired, ALL LEAKS FIXED as per the agreement created with Best Roof's salesperson "Norman". I was told the leaks were all fixed, they were not and a half hearted attempt was made at best.. 3 more attempts and weeks later I still have a tarped roof with buckets and planks. Upon the banging and slamming down of buckets and planks with your service and repair department sounding like they were going to come though my roof, the same roof they they spent 3 days on trying to find one small leak. On the 3rd day the same day of a huge rainfall the roofers left and did it ever rain down in my house! I had a NEW rather large leak in my closet. Speaking with the guy that patched it when he came back to tarp it, he was in agreement that the leak was likely do the attempts to fix the other leak and that it would be fixed. I was happy with this, as this was reasonable. The next week the roof remained stripped down, tarp on it and no fix. I was starting to lose patience, so I contacted Mark the service manager, since Norman would not return any of my calls. Mark had said that he would get me a price on coating the roof to get me a couple more years.. Upon his return after being sick he said "We do not do that type of work anymore and won't be coating your roof" and that the other leak "Was unrelated" and that I could have the choice to pay best roofings cost $800 to fix the leak. I was not happy with this as I was questioned that the roof leak was preexisting.. Well, there is NO POSSIBLE chance, first off that is my business and I know preexisting damage and roof leaks. There was one set of wet rings on the ceiling not 2 or 3 or 4! BEST yet (No pun), I awoke the following Monday morning to a 7:30am text from Norman the sales guys that said all leaks would be fixed… the text message however said that I would have to pay $1699 to fix the "Unrelated leak" I again spoke to Mark and voiced my displeasure and asked to speak with Clay Thomas the VP, this was on a Monday, more than a week later I haven't even been afforded a return call. I have had several roofing companies over to inspect and discuss a new roof with me and they were astonished that I was left in that condition and being treated like that. Lastly, there was a meeting on my roof almost a month later, the VP Clay Thomas, the Service Manager Mark and the repair guy that had done all the work on the roof. After about 30 mins on the roof and several displays of unprofessional behavoir as the repair guy be berated in front of me, Clay Thomas stated we would refund you and you can put the money towards a repair.. and "We will make it right" 4 days later, I was told I would have to pay for the repair! The repair guy told me he left his employment over this ordeal and how he was treated. If you are reading this please do not use this company as they are unprofessional and unethical.
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ID
#467503 Review #467503 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Loss
$1799

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