They ruined my property & shady
August 9, 2019 this furniture company delivered a couch to my new home. I was told upon delivery have $100 in cash for delivery men Two men delivered it while struggling to bring it in. One of the men is the stores sale manager. When they left I noticed a 12 inch deep scratch on my new vinyl flooring and called the next day. when I called one of the store's associates answered and told they would have a manager contact me. It has been a year in a half as of today my floor is still damaged! It wasnt until leaving a voicemail January 27, 2021 to the company and a facebook review this company contacted me. A man that said he was the manager and remembered my call in 2019 said he had gotten my voicemail and seen my facebook review and didnt want to go back and forth on facebook. He said the moving company that moved my furniture into my home was no longer in business ("Atlantic") and the company thought my floor was fixed by now and refuse liability but the upper management wants to make it right and try to get my floor fixed but I need to delete my facebook post and I would be contacted in a few days. Immediately after the phone call I looked up the moving company's info and found nothing its a fake company and the manager sales rep Steven was one of the men who moved my couch into my home. I immediately contacted a Navy attorney to see my options for help because I did not believe them seeing as long it took them to even care about the damage they caused. The attorney told me to call them(February 4, 2021) and see if anything would be done. I called and said who I was and one of the 2 male managers immediately got angry knowing who I was and told me "We're not liable ! And the manager I talked to is dragging his feet to tell an upper manager who is female where they are at on getting my floor fixed! And she is trying to get someone in Fleming Island to fix my floor! And we dont take accountability! They will treat military better yet any consumer like trash
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