Best Online Holidays
Best Online Holidays Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Online Holidays has a 1.0 star rating from 2 reviews and overall negative sentiment; recent recommendations say "Please avoid" and "Do not go near this company".
Positive Feedback
None noted; consumers report dissatisfaction with customer service and value despite advertised discounts and special offers.
Negative Feedback / Risk Areas
- Frequent booking errors including wrong names, hotels and ATOL details reported in Best Online Holidays reviews.
- Customers report poor customer service and refusal to issue refunds despite billing disputes.
- Warnings about high price level and misleading offers promoted via Travelzoo lead to customer complaints.
Key Takeaways for Future Customers
- Check ATOL and licence details independently before booking and treat online travel claims cautiously.
- Document all communications and insist on corrected vouchers; expect disputes over refunds and billing.
- Search Best Online Holidays reviews and customer complaints before committing payment or accepting offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Online Holidays has a 1.0 star rating from 2 reviews and overall negative sentiment; recent recommendations say "Please avoid" and "Do not go near this company".
Positive Feedback
None noted; consumers report dissatisfaction with customer service and value despite advertised discounts and special offers.
Negative Feedback / Risk Areas
- Frequent booking errors including wrong names, hotels and ATOL details reported in Best Online Holidays reviews.
- Customers report poor customer service and refusal to issue refunds despite billing disputes.
- Warnings about high price level and misleading offers promoted via Travelzoo lead to customer complaints.
Key Takeaways for Future Customers
- Check ATOL and licence details independently before booking and treat online travel claims cautiously.
- Document all communications and insist on corrected vouchers; expect disputes over refunds and billing.
- Search Best Online Holidays reviews and customer complaints before committing payment or accepting offers.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad experience
- - Avoid this company; the offers are a rip-off.
- - Not ATOL protected; licence belongs to Chemm Business Ltd; Travelzoo is criticized for advertising them.
Absolutely to avoid company! Probably the best online ripping off!
Never in a million years I am going to use the best offers from the Travelzoo referring to this company. Please do not use them! What advertised as the best is awful and they are happy to lie at each single point! I wish Travelzoo will stop to advertise them!
And not ATOL protected, they do not have licence.
The licence belongs to Chemm Business Ltd, so nothing to do the Best Online Holidays. No idea what type of benefit Travelzoo has working with this buglers, as in my experience Travelzoo was always brilliant.
User's recommendation: Please avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid Best Online Holiday
- - Booking had errors in personal details and documents.
- - Hotel mismatch: AX The Victoria Hotel (Travelzoo listing) vs Canifor Oawra.
I booked on the telephone a holiday with BEST ONLINE HOLIDAY on the 9/11/2023 - on the 10th I got an email with the booking details and vouchers THERE WERE MULTIPLE MISTAKES. I emailed Best Online Holidays the following
I have just checked my booking made yesterday morning - 9th Nov 2023
1.
My surname is WARD - not Word - Interestingly the credit card I used to pay by was in my name MALCOLM WARD - BestHolidays got that right!
This means the flight booking is wrong
ATOL certificate is wrong
Transfer document is wrong
Hotel document is wrong
Also on all paper work
My wifes name Mary Brading was given as Ms not Miss
2
The hotel is wrong We do not want to stay at Canifor Oawra - This was never mentioned in the conversation when I booked.
When I started the booking with Lisa I definitely referred to the Travelzoo Offer
This holiday was booked via Travelzoo and the hotel on Travelzoo is AX The Victoria Hotel
3
The EasyJet booking is wrong
1 paid extra for two 15kg cases each way but when I checked on EasyJet web site the 15kg theres is no mention of the 15Kg hold cases on the outward leg
4
I paid £210 (30/night) too much for a room with a balcony The AX The Victoria Hotel - all rooms have balconies
If this is corrected to the hotel I booked AX The Victoria Hotel them I want this state on the hotel voucher
I will only go a head with if every single correction is made and a refund for £210 (payment made for a balcony)
With so many mistakes to be corrected I would prefer to get a full refund as I simply dont trust your booking system -
Please acknowledge receipt of this email
Yours, frustrated and angry
For me to see the final revised vouchers it took 5 weeks. BEST ONLINE HOLIDAYS have constantly refused to refund me - at one stage they offered £700 and the flight tickets but they would not cover my cost to rebook with some other travel company. AN IDENTICAL EASYJET BOOKING WILL COST £239.94 - SO BOH need to REFUND ME £910.06 plus the flight tickets that is £1150 minus £239,94 equals £910.06 plus the flight tickets. They refused.
As of today I don't have every part of my booking corrected. I am sure that I should have been refunded as there must be some cooling off with a booking - I asked for a full refund on the 10/11/2023 less than 24 hours after my phone booking. There's another irony - The original details including the ATOL certificate, Flight booking, Transfers, Hotel Voucher (wrong hotel) were all in the name of Mr Word.
Paid for by me Mr Ward. So did I ever make a booking?
According to Best Online Holidays I did and also they refuse to make any refund
- Honesty and refusal to sort out the problem
Preferred solution: Full refund
User's recommendation: Do not go near this company
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