Stan C Jyw

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Verified Reviewer
| map-marker Fort Myers, Florida

Horrible company

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Updated by user Oct 08, 2023

We sent them a copy of our first bill after they refused to come out and honor their warranty. We have not heard back from them yet.

Original review Sep 29, 2023
Long store short. They installed a new AC unit for $16,000, $4000 more than next closest bid, but they camebout within 24 hrs. It has a 10 year warranty. It's been 1yr and 2 months. It has broken down 8 times now. The second time here to fix it the repair man said that we needed to buy a $600 part in cash then and there before he would even touch the unit. After arguing in my own house with the installer we had to call 4 different people before he was told that it needs to be fixed. He fixed it in 5 mins. Without buying the $600 part. It worked for 9 hours. We called Bests home office and requested that they replace the unit do to improper installation. The next day it broke down the 3rd time and they not only refused to replace, refund or repair the unit that is still under a 10 yr warranty. They blocked my wife and my numbers so we can't even get a repair man out here to fix there broken unit. It is now 1yr.and 2 months later. It has broken down 8 times. We have had to call another company out here 6 times, for a total of $1332.68. We are in the process of a civil suit and a criminal lawsuit for fraud. This also adds on to the final bill we are waiting for them to pay. Also after Ian last year our electrical panel needed to be reattached to the house. Best HomebServices said we needed a whole new box for $9000. We called another company out. They attached the original panel with 4 new bolts and $90. They are total scam artists and will take any opportunity to inflate their prices. Absolutely garbage of a company. Please call anyone else. Your 4 year old neighbor could do a better job.
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Loss:
$18000
Cons:
  • Scam artists

Preferred solution: Full refund

User's recommendation: Call anyone else

Tom W Fzq

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Verified Reviewer

Best home services and integrity home solutions are two face.

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Took almost a year to get final inspection done. Found they where two faced saying they doing stuff when called building dept was told company was doing nothing.
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Loss:
$4500
Cons:
  • Electric panel was checked out only two breakers bad not the whole panel

User's recommendation: Don't use won"t stand behind Tech's thoughts.

3 comments
Guest

These reviews are all very helpful. Won’t use this company. Thank u!

Guest
reply icon Replying to comment of Guest-2371921

You look on their web page shows way to many 5 stars think they paying for 5 star reviews.

Tom W Fzq
reply icon Replying to comment of Guest-2382737

Yes they are and seeing double reviews.

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Linda W Ame

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Verified Reviewer

No call

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Made an appointment for 8a-10a. Noticed address was wrong on the confirmation, called to get it changed and was told they call 1/2 hour before arrival so can correct at that time. Insisted on the address to be changed and was told it was. Now past 12 noon and no call no show. Called the office and was told the tech wasn't in yet and he would call WTF. First and last time to try this companyGooGg
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Zac Qhv

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Verified Reviewer
| map-marker Plant City, Florida

Improper Installation and Poor Customer Service

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BHS improperly installed my new AC unit and was unable to meet the expectations outline when they were engaged, nor did they contact me during the installation to inform me they were not able to meet my expectations. There is a gap between the air filter and the AC handler unit of about 6 inches (which defeats the purpose of a filter!) and they have refused to amicably resolve the matter without my agreement to waive my installation warranty. Absolutely absurd! I would NOT recommend engaging BHS based upon my experience! Christine Cannella, Esq.
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James C Mdn

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Verified Reviewer
| map-marker Cape Coral, Florida

Advertising

happened again this AM on Dish TV Channel 11. home visit technician with no mask and shaking customer' hand at end of installation, no social distancing.. What is with your advertising department, we are still in a pandemic and this same ad has aired for months. I have been a customer in the past but not in the future.
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Preferred solution: Let the company propose a solution

Marie B Bgc

Total dissatisfaction of todays services

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Came to check freon and other operationg systems, maintenance. OF course found a problem to the tune of 1300.00. It is 92 degrees outside I might add, Ac system off all day so the house heated up. At about 6:15 the technician packed up said part was no good would have to come back in the morning. Really? no questions as to if ac was needed for medical purposes or any other reason. Just left. we are 76 and 79 years old. Had working ac before they came this morning. It now 86 degrees and climbing in the house, all doors and windows open. Left message with answering service over an hour ago that we expected callback, answering service stated cannot guarantee callback. Really? do not use this company ever despite the advertisements, just concerned over getting paid before work is completed then leave without fixing a darn thing and not restoring as it was before they got their hands on it.
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Pros:
  • No pros
Cons:
  • Everything about this company

Preferred solution: get out here and fix itti tonight, someone has access to parts needed if that is truly the problem

User's recommendation: never use this company we need to put them out of business

marie m Juc
map-marker Sarasota, Florida

I was overcharged and noboby will call me

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i needed a water heather. went to home depot the next day for air filters. found my water heater for $329.00. i was charged water heater and to install TOTAL$ 1426.00.the got the water heater at home depot. now i can get anybody yo me and explain the charges. please help me
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Preferred solution: Price reduction

User's recommendation: dont call them

Debbie D Wpx

Very poor company , I will never use again!

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Best Home Services - Very poor company , I will never use again!
Best Home Services - Very poor company , I will never use again! - Image 2
Best Home Services - Very poor company , I will never use again! - Image 3
Updated by user Aug 26, 2019

See photos of how techs didn’t center wires and pinched wire, photo shows where Best Home Services ac tech cut out corner where wires burnt up! Lucky it didn’t catch fire! They say not responsible!

Original review Aug 26, 2019
I hired Best Home Services to install a new air conditioner inside and out. I have had bad experiences since. First, had to be called out the first evening as it stopped working, then has shut off breaker for the next 3 years. Once they said I needed a new compressor, wanted to charge me 1,295.00 to fix, all under 3 year warranty on parts and labor! I disagreed and they sent out another tech, this one said it didn’t need a ne. Which is it? Installed the wrong breaker for air handler, then denied it. Now, ac breaker shut off and won’ turn back on! Here are photos showing what their ac tech found wrong! First installers, pinched wires and now burned up the wires! Lucky my house didn’t catch fire!!!! See photos! New electrician that I hired also said poor installation pinched wires! Best home services wanted 795.00 to fix. What????? I won’t give them another penny of my money and hiring another company to fix! I can’t trust their company to do the right thing! This has been going on for years. Here’s pics of electrical wires they hooked up and burned. I have all invoices proving everything I have stated! I wouldn’ t ever trust this company!!!
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Loss:
$800
Pros:
  • Payment plan
Cons:
  • Poor installers and untruthful techs
Reason of review:
Electrical to compressor burnt up due to tech pinching wires on installation

Preferred solution: Fix the problem at no charge or pay the repairs I have to pay another company

StuckInNaples

Keegan Hodges Naples,Florida - Best Home Services - Convicted Felon

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Best Home Services in Naples, Florida is the worst company to work for. It is run by two idiot brothers one of which Keegan Hodges is a convicted felon! He treats his employees like human garbage and wonders why so many of them leave. I would not trust a single person he sends to your home since only the worst of the worst will put up with his psycho antics. I have first hand knowledge of some of the disgusting and vile things he has subjected his workers to. I would not trust him to walk my dog let alone service my house. His brother is another lying *** who is just as bad with his own employees. Would not surprise me to learn he treats his own family with the disrespect and abusive behavior he shows to his workers. If you live in Florida be on the lookout for this psycho and whatever you do, DO NOT let them in your house.
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Reason of review:
Bad quality
1 comment
Madigan Kyd

I hired best to do some under the counter lighting repair. He broke the piece holding up and then gave a quote for a hot water heater.

This was fort myers. Stay away.

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