Do NOT book with Bestfares.com

I attempted to book a vacation package to Hawaii with Bestfares.com but kept getting advised that my credit card could not accept. Called credit card company and was assured no hold on card. Tried numerous times myself online using 2 different cards with no success. Called then to do it on the phone and had same issue. Was told that as long as I could not book, it would not appear on my credit card statement. Also assured credits would be issued when I said I was concerned about that. Checked credit card online and saw 15 pending transactions!!! Called Bestfares again and had to leave a message this time. When she called back! She said the price had gone up $200/per person and I said to just cancel everything and please make sure I have not been charged. I went out to an appointment and my husband was home when a call from a third party vendor called to ask if all was settled. My husband thought all was settled and he did not have the credit card info so I received an email from that third party who stated I should call a specific number and they would handle the credits. To make a VERY long story short, it took 2 days, numerous phone calls where I had been put on hold for at least 15-20 minutes each time and would then get disconnected and in the meantime, I booked through Travelocity which took 2 minutes and was very reasonable. I received other emails from this third party and finally this morning (the 4th day this has been going on) we had a 3 way conversation with the third party and my bank and I finally received the credits. BESTFARES was awful during this process and I believe it was their website that caused all if this. Will NEVER EVER use them again!!!
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ID
#544917 Review #544917 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Get website fixed and improve customer service!!!
New Reviewer

Overcharge me 72.00 for nothing

I bought 3 one way tickets for my Daughter and Grand twins, I was in a hurry, because all the tickets are too expensive in Christmas, but hey is the 25 of December, mostly the cheapest. When I realized that I hit the button and bough them for 498.30 and Jet Blue charge them 426.30, the price was another, $72.00 just to get 3 tickets that today October 23 I could get those for 336.00, "Errors have to be paid with MONEY", beware, look search, don't get caught by this thief's of Airlines "Best Fares" Adelaide Crescioni Booking 311****
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ID
#159966 Review #159966 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio
Loss
$498

About

Summary

Best Fares is a portal that provides best travel deals. Customers are offered a broad selection of trips to Toronto, Boston, Dallas-Fort Worth, Seattle, Minneapolis-St Paul, Miami, Atlanta, Denver and more other wonderful places. Best Fares provides travels by ship, by air and by car. It also offers car rental services only for $19.95 a day. The company provides various trips for any taste like beach, family, golf, spa or road trips. On the website, one can find destination guides, get recommendations on cruises, hotels, attractions and get general information for thousands of destinations. Best Fares also provides seasonal travel, last minute deals on special prices with reduced rates, military and senior discountsÑŽ

Best Fares reviews and complaints

Best Fares is ranked 71 out of 220 in Transport category

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