Dennis F Sig
map-marker Al Ahsa, Eastern Province

Been waiting three months for a roof, went in on Wednesday 6/5 they said they would be here Friday,today….still waiting. Headed to the secretary of state’s office, then to my attorney!

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Took my money still waiting on a roof, after three months.lawyer time and attorney generals office,consumer fraud!

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Loss:
$7000
Cons:
  • Nothing positive

Preferred solution: Full refund

User's recommendation: Run …..

Anonymous
map-marker Savannah, Georgia

Did a clean job, thankful I met them.

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Had a hail storm. One of the guys lives in the neighborhood and I see him everyday.

I flagged him down and he inspected my roof. Got insurance to pay for my whole roof. That was a Saturday he inspected. Was approved by mid week.

Couple weeks later was scheduled. Fellas installed the roof in a day and a half. House looks dang brand new if you ask me. They did a great job.

Good clean up.

Did exactly what they said they would do. I would recommend.

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User's recommendation: Don't be afraid to ask questions.

Emmarose Ehv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Coral, Florida

Beware!

The offered me a tarp if Id let them give me a bid on my roof.

They tarped part one day, the tarp person told the crew I needed more tarp but did not tell me himself. My roof had sustained more damage while waiting.

They lied about knowing the man who tarped.

Over $3,000.00 I am out because tarp man put it in his pocket. He was not one of their contractors!

Canceled twice.

Very shoddy paperwork that I am fighting to get showing the final cancellation.

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User's recommendation: Really be careful. Unethical people.

Angela T Aci

Harassment

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They made me miss work for three days. Didn't our roof correct!

They keep begging for more money. They will call and say their going to call our insurance...I'm waiting anond they still haven't!!

I told our insurance they said no deductible was needed, but their still harassing us. Their SCAMMERS.

View full review
Loss:
$8000
Cons:
  • Scammers

Preferred solution: Full refund

1 comment
Guest

You are supposed to by law pay your deductible, otherwise you are committing insurance fraud. Why would you take time off work?

Were you helping them install the roof?

I had my roof done by them and it was great. Pay your bill you agreed to pay and you'll be fine is my recommendation.

Anonymous
map-marker Cary, North Carolina

I was visited by Tevin and Ethan L trying to convince me I need my roof reviewed for Hurricane damage.

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Ethan was training, according to Tevin. Tevin did all the talking.

Said he could see hurricane damage to our roof. (We haven't had a hurricane in years.)

He said he saw nail pops in our roof. I went out and looked after they left. I'm an experienced repairman, and did not see any roof nail pops.

These guys are real scam artists.

They work out of 5421 Old Pool Road in Raleigh.

Why are they in Cary?

No real answer.

I think Tevin thought because I'm a gray hair he could snow me. DO NOT be fooled by these guys.

View full review
Cons:
  • Didnt finish the job
  • Scam marketing

User's recommendation: Do not believe these guys!

1 comment
Guest

This is a good company with reputable people. You probably had nails pushing up shingles underneath.

They are trained to look for roof and storm damage. They are not roofers. They are damage inspectors. This company has its own install crews who specialize in that.

I got a roof from these folks. Looks great. The company is far too large and far to reputable to be in the scamming business. Their reputation means more than tricking someone into getting a roof.

They wouldn't be Owens Cornings biggest roofer if they were all those bad things you mentioned. Just my two cents.

Anonymous
map-marker Greenville, North Carolina

Bad workmanship

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Over a month and shingles not laying flat.

Promised they would be laying flat in the next few days by 3 different rep's from Best Choice Roofing.on 3 different visits.

Worst customer service ever.

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User's recommendation: Never

Carol M Nsg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

Poor workmanship not the greatest customer sevice

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very upset by the fact it took them forever to get here to do the roof. the county inspector has not been here and i can tell you the roof did not make it a week done August 17th we had rain and it leaked through out my house and a new leak in my daughters room now.

he did send the crew out here and the did some patching that is not good enough.

and the crew brought their inspector and advised us the whole roof needs to be redone and of course matt had them do some patching and it is totally ridiculous that a brand new roof leaks through out the whole house they put nails in rotten wood. this is totally unsatisfied I paid them in good faith, my new roof did not even last a week.

I do NOT to speak to Matt at Bestchoice in Pensacola again

this roof has a guarantee of 1 year labor and 5 year on the roof i would like a good crew sent here or just give me my money back as i have already check with or contractors and even they say the roofers did a very poor job. oh yes and roofers that was out here stated their hands are tied as 'Matt' would have to get the new supplies and all he did tell them to patch and cover with a tarp which is totally outrageous

either get a better crew out here and fix my roof right or give me all my money back!

View full review
Loss:
$8500

Preferred solution: Full refund

User's recommendation: never

2 comments
Nylah Vun

I was able to get a hold of the Escambia County Inspector office it has been forwarded to Jimmy jones roofing and i did get in touch with him and he has my permit and they will be redoing my roof at no extra cost i happy now as they will be here tomorrow or today to review and repair my home satisfactory

Carol M Nsg
reply icon Replying to comment of Nylah Vun

It turns out it was the wrong company that was my neighbors house but did get my permit and waiting for response from Tier one to respond as they are the sub contractor

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Resolved
Parag S Dfy
map-marker Tampa, Florida

Resolved: Horrible Roofing Company Who Refused To Replace Two New Fascia That They Damaged!

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Best Choice Roofing Com - Horrible Roofing Company Who Refused To Replace Two New Fascia...
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Best Choice Roofing Com - Horrible Roofing Company Who Refused To Replace Two... - Image 3
Best Choice Roofing Com - Horrible Roofing Company Who Refused To Replace Two... - Image 4
Best Choice Roofing Com - Horrible Roofing Company Who Refused To Replace Two... - Image 5
Best Choice Roofing Com - Horrible Roofing Company Who Refused To Replace Two... - Image 6
Updated by user Jul 27, 2019

They fixed everything and went out of there way to help us. Job well done.

Updated by user Jul 13, 2019

Best Choice Roofing Address: 3102 Cherry Palm Dr Suite 100 Tampa FL 33619

Original review Jul 13, 2019
Best Choice Roofing took 4 months to complete a roof project that should have taken only 3 days. They managed to break our soffits and dent our fascia beyond repair.

When they finally put new soffits and fascia, they reinstalled our drip edges but several of them were dented when they changed out the fascia and soffit. When they came back to replace all our dented drip edge they managed to once again dent our new fascia's and again broke our soffit near the front entrance of our door. Their production manager went out of his way recently to fix all the problems with our house and he did a great job. However I had issues with two of the fascia's that were scratched and peeled showing silver spots.

These fascia's are near the entrance way to the front door so very visible to anyone entering the front door. I was told that the two fascia's would be cleaned so I could see if there were any more scratches or peels. This was not done so I could not see the extent of the damage. So from looking at it without it being cleaned I thought everything was 100% done.

However after two days of rain the fascia was clean and I saw some more scratches and silver spots that I did not see earlier. The production manager told me he would also touch all this up. The issue is there will be so much touch up paint now that I asked for the two fascia's to be changed due to it being tacky which he told me that can't be done since I signed the work order that everything was done 100%. However the two fascia's were never fully clean like the production manager told me would be done so I never could clearly see the full extent of the surface damage before signing the work order.

Had it been cleaned like I was told I could have acted on getting the fascia changed due to the extent of the surface damage. I have posted the pictures of the two new (yes new) fascia's here so everyone can see. You be the judge and review the posted pictures up close and you be the judge if these look like new fascia's. It is incredibly sad.

It seems Best Choice Roofing does not want to replace out these two new fascia's because they would have to get another work order and it would cost them. It’s not either of our fault but in the best interest of the customer and to make him/her happy they should have gone ahead and rectified this. Since it appears I will have to go through another company just to replace these two fascia’s and spend additional $$$ on top of the almost $12,000 my insurance company and I paid Best Choice Roofing, in my final review I have to give this company a mere 1 star across the board. They went out of their way to fix everything they did wrong which I appreciate.

However in the end if you take a look at the pictures of the two fascia's I posted, you would agree that it should be replaced due to the extent of the damage and simply using touch up paint will make it even look more tacky. Some of those pictures already have touch up so you can see for yourself.

Its so messed up when you look at the pictures that I posted. It is terrible customer service when a company is worried more about the cost of the work order then making there customer fully satisfied.
View full review
Loss:
$400
Pros:
  • Did there best to fix there mistakes
Cons:
  • Didnt finish the job
Reason of review:
Two New Fascia scratched and damaged by company

Preferred solution: Simple. Put two new unscratched and unpeeled fascia in place of the two damaged, scratched and peeled fascias

2 comments
Guest

Never go with this company! They have no idea of how to install a roof.

They have children working on the roof and use elmers glue to fix mistakes made in stucco. This is the worst choice as you can see by this review.

Guest
reply icon Replying to comment of Guest-1851565

You legit have no idea what you are talking about. I worked for this company and everyone working there is approved through dept of labor and goes through screening.

They are a preferred platinum roofer and use Owens Corning products. I'm guessing you work for a competing roofer. They will bend over backwards to help people out and are constantly rated among tops in the industry. Its always funny to me when people make frivolous claims against these folks.

They didn't get that big from playing around.

If they mess something up--they fix it. Try again.

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