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I ordered a mirror for my daughter for Christmas 2016. I received a notice of shipment- but the order never came. I have contacted this company 5 times and have NEVER heard back! They do not have a phone number to call so you can only submit an email form. I always get a auto reply that says they will be in contact with me but they never do so. The fact that my daughter didn't get her christmas gift has long come and gone- it has been 4 months...
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Do not purchase from this company !If you have an issue they do not respond. They have a customer service dept. I purchased an electric fireplace that burned down exactly at 3 months. I emailed them I sent her the info requested and again have not heard back from her or anyone else. Left message with one of the customer service I guess I will have to write off the amount spent as a total loss! I guess live and learn. Be forewarned that if you...
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#1011165
I ordered a folding roll away bed from BCP. When I came home one day, the package was on the front porch with a huge corner of the box torn off and part of the bed frame sticking out. Someone tried to tape over the damage. But this is NOT acceptable. When I called Best ( WORST ) Choice Products there was not answer X4! I then filed a complaint with the customer service dept.----but NO answer from them, either. I finally filed a complaint with...
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1.8
Product
I didn't like
  • Lousy customer service
#1004566

Short Review for February 15, 2017

#1008937
3.0
My Syma x5hw flips upside down when I give it throttle can you help me?
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Short Review for February 10, 2017

#1005894
5.0
Bcp took care of issue like they said they would.Refunded my money and told me i didnt have to send product back. Great company i reccomend if calling be patient! They will answer the call.
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Best Choice Products Customer Care Review

#1004460
This company is a joke and scam. All the reviews are true. They have ignored complaints and returns. Ive reported them to the BBB . DO NOT ORDER FROM THIS COMPANY. YOU WILL GET TAKEN AND OUT $$$$
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Best Choice Products Customer Care Review

#998084
1.0
Bought a drone from BCP through Walmart and it didn't work. BCP would not respond to any emails and there's no number to call and get a human. Had to "escalate" the return with Walmart three times because BCP ignored them too. Finally, Walmart gave up and just returned my money.
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Do not purchase from this company ! If you have an issue they do not respond. I honestly believe that they DO NOT have a customer service dept. I purchased an electric fireplace that did not work. After numerous emails I received one response from "Sheryl" I sent her the info requested and again have not heard back from her or anyone else. I guess I will have to write off the amount spent as a total loss! I guess live and learn. Be forewarned...
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1.8
I didn't like
  • Lack of customer service
  • Customer service
#1004392
Had to call regarding a return I had made a month ago and first call I made they conveniently could not locate it and second call it was a warehouse issue. One month later I still do not have my refund. Would not recommend company and will not use in the future. Review I am writing will not let you post unless it has at least 100 words!!! This company really has issues with its customer service and is doing everything possible to not get any bad...
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#1003539
I bought a bed frame but found that I did not need it and have not opened the box. I requested a Return Authorization # via email to Customer Service, which is required to return a product per the return policy. I've sent 3 additional requests via e-mail and have called 3 times without any response other than the automated response stating they have received my message and will get back to me. Reading many other reviews, I've found that a number...
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3.7
I didn't like
  • Lack of customer service
  • This company at all
#1002884
I ordered outdoor sofas for christmas. They were guaranteed by xmas eve, they have yet to arrive. they don't answer their calls, they don't care about customer service. they now finally answered and stated "its far too into process to cancel" they havent shipped anything. What a joke. Walmart is no help. i opened a dispute with my amex. luckily we have attorneys in my family, thats my next step. Companies like this should be out of business....
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1.0
I didn't like
  • Way they handle customers
  • This company at all
I purchased a defective toddler Quad as a Christmas present for my grandson. There was NO paperwork (Invoice, return label) enclosed. It was missing screws and the it could NOT be charged. I called on average 3-4 times daily for ONE WEEK immediately after Christmas. The automated phone service suggested I send an email which would be answered within 72 hours. I sent 3 e-mails which went unanswered. I sent a CERTIFIED letter to the Manager/CEO....
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3.5
I didn't like
  • Being ignored
#997056
I purchased a sled via sears.com marketplace. First of all, I had no idea my product was not coming directly from Sears until I needed to return it. I phoned Sears and was told that I had to deal with the 3rd party vendor directly. I was given their phone number and a recording advised me to send an email to Best Choice Products, which I immediately did. I received a response asking me the reason for the return despite the fact that their return...
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1.0
I didn't like
  • Being ignored
#993746

Contact Best Choice Products

Headquarters Address:
Best Choice Products
5642 E. Ontario Mills Parkway
Ontario, CA 91764
Phone:
(844) 948-8400
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Companies similar to Best Choice Products

I purchased a toy from Kmart and when I went to return it I was told it came from Best Choice Products. I mailed it back from the post office and even emailed them once I sent it back. I don't have my receipt because we are moving and started throwing away stuff. I have emailed them, Kmart, Sears, and no one attempted to help me. Oh and I paid 12.50 to return it. Now I'm out of $50. I will never purchase again from none of the above stores...
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1.0
I didn't like
  • Way my issue was handled
#992624