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We purchased a bestchoice patio heater less than a year ago. A wind storm blew the unit over and broke the long vertical glass tube in the center of the unit. Fully knowing there was a 60 day warranty I called bestchoice to purchase a replacement part. I was told I...
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Very satisfied with the service, and shipping. the product was scheduled to arrive Mar 6. but arrived at my home Mar 2. The representative was polite, patient , and courteous answered my questions; and addressed my concerns. I would use them again, it was essential...
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5.0
#1016079
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I ordered a mirror for my daughter for Christmas 2016. I received a notice of shipment- but the order never came. I have contacted this company 5 times and have NEVER heard back! They do not have a phone number to call so you can only submit an email form. I always get...
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Anonymous

Anonymous True!paid 3 items and only got 1 item and it is the cheapest item that I got!this is scam

Syma X5hw Rc Quadcopter Review

#1008937
3.0
My Syma x5hw flips upside down when I give it throttle can you help me?
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Best Choice Products Customer Care Review

#1005894
5.0
Bcp took care of issue like they said they would.Refunded my money and told me i didnt have to send product back. Great company i reccomend if calling be patient! They will answer the call.
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Best Choice Products Customer Care Review

#1004460
This company is a joke and scam. All the reviews are true. They have ignored complaints and returns. Ive reported them to the BBB . DO NOT ORDER FROM THIS COMPANY. YOU WILL GET TAKEN AND OUT $$$$
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Best Choice Products Customer Care Review

#998084
1.0
Bought a drone from BCP through Walmart and it didn't work. BCP would not respond to any emails and there's no number to call and get a human. Had to "escalate" the return with Walmart three times because BCP ignored them too. Finally, Walmart gave up and just returned my money.
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Do not purchase from this company !If you have an issue they do not respond. They have a customer service dept. I purchased an electric fireplace that burned down exactly at 3 months. I emailed them I sent her the info requested and again have not heard back from her...
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I ordered a folding roll away bed from BCP. When I came home one day, the package was on the front porch with a huge corner of the box torn off and part of the bed frame sticking out. Someone tried to tape over the damage. But this is NOT acceptable. When I called Best...
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1.8
Product
I didn't like
  • Lousy customer service
#1004566
Reply to reviews
Do not purchase from this company ! If you have an issue they do not respond. I honestly believe that they DO NOT have a customer service dept. I purchased an electric fireplace that did not work. After numerous emails I received one response from "Sheryl" I sent her...
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1.8
I didn't like
  • Lack of customer service
  • Customer service
#1004392
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Had to call regarding a return I had made a month ago and first call I made they conveniently could not locate it and second call it was a warehouse issue. One month later I still do not have my refund. Would not recommend company and will not use in the future. Review...
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#1003539
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I bought a bed frame but found that I did not need it and have not opened the box. I requested a Return Authorization # via email to Customer Service, which is required to return a product per the return policy. I've sent 3 additional requests via e-mail and have...
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3.7
I didn't like
  • Lack of customer service
  • This company at all
#1002884
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I ordered outdoor sofas for christmas. They were guaranteed by xmas eve, they have yet to arrive. they don't answer their calls, they don't care about customer service. they now finally answered and stated "its far too into process to cancel" they havent shipped...
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1.0
I didn't like
  • Way they handle customers
  • This company at all
Reply to reviews

Contact Best Choice Products

Headquarters Address:
Best Choice Products
5642 E. Ontario Mills Parkway
Ontario, CA 91764
Phone:
(844) 948-8400
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I purchased a defective toddler Quad as a Christmas present for my grandson. There was NO paperwork (Invoice, return label) enclosed. It was missing screws and the it could NOT be charged. I called on average 3-4 times daily for ONE WEEK immediately after Christmas....
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