Anonymous
map-marker New Rochelle, New York

Faulty refrigerator

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Yes there is still a problem with my refrigerator. In addition to the exorbitant price the refrigerator has never worked properly. The ice maker has worked very erratically and badly throughout the three years that we have owned it requiring several service calls., we have spent almost $3,000 to buy additional maintenance insurance.,the refrigerator is currently not working at all. Technicians come and go but are never truly successful. Our last resort is to contact the better business bureau in New York and the office of consumer affairs. We are disappointed and disgusted with our purchase. We never imagined that we could have so many problems with this appliance in addition to the complete lack of help from the original vendor and the ensuing lack of response from Bertazzoni
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User's recommendation: Do not buy Bertazzoni

Marco P Ljj

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Verified Reviewer
| map-marker Bellevue, Washington

Bertazzoni refrigerator part

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This circus with ABT over the repair of our refrigerator has been going on since June. Each time they send a guy out, it bever gets fixed. First it was the compressor. Than it was a forgotten connector. Now its a control board you people don't stock! We have been told a control board has to be assembled. We were told it wont get here untill the end of August!! The warranty may be over by then! We have no idea if ABT will be able to fix it even with a new board! They say if it still does not work...they have to ask you guys to replace the unit. We will not pay for a brand new fridge if it has to be replaced. Please advise.
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User's recommendation: Make sure service fo the job before warranty is over.

Anonymous
map-marker Richmond, Virginia

Terrible product/ customer service

Bertazzoni - Terrible product/ customer service
Bertazzoni - Terrible product/ customer service - Image 2
Bertazzoni - Terrible product/ customer service - Image 3
New stove, new dishwasher- never used - out of the box. Dishwasher latch broken and stove needs a regulator one day and plumber the next. Ive been waiting for service since February, each time Ive called bertazzoni for help they have referred me to a local place which isnt helpful. The customer service team only wants to order parts. I currently cant use oven, cooktop or dishwasher.
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User's recommendation: By wolf products

Anonymous
map-marker San Francisco, California

Failing refrigerator still not fixed after 6 months - no solution in sight

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The icemaker of my Bertazzoni fridge stopped working 6 months ago and started showing an error code (8). Bertazzoni sent a service company 3 times to try and fix it. The icemaker still does not work, and now more errors are appearing (12-13), and the main compartment of the fridge randomly warmed up to 68F and cooled down to freezing. The service agents - and the voicemail welcome message - all promise to call you back, but no one does. Last week I called every day. Every day another agent expresses their sympathy and promises a callback. No one calls back. I am at the end of my wits.
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CHARLTON G Uqr

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Verified Reviewer

PARTS NOT AVAILABLE

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ORDER PART Z300066 CANNOT FIND IT ANYWHERE AND NO ONE CAN GIVE A CORRECT ETA NEED TO KNOW IT YOU STILL CARRY PARTS FOR THIS REFRIGERATOR OR WE NEED TO BUY NEW I MIGHT SAY TO THE CUSTOMER TO BUY A BOSCH REFRIGERATOR
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Pros:
  • Buy at your risk
Cons:
  • Like i said buy at your own risk

Preferred solution: THE PART

User's recommendation: GET A BOSCH REFRIGERATOR OR SOMETHING THATS BUILT IN THE UNITED STATES THE LEASE YOU GUYS CAN DO IS PROVIDE PARTS TO REPAIR UNIT WHEN IT IS BROKEN CANNOT FIND PART DO NOT KNOW WHAT TO DO

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