yongyue k

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Verified Reviewer
| map-marker Somerville, Massachusetts

Payment issue

Bern Helmets - Payment issue
Bern Helmets - Payment issue - Image 2

Hi, I purchased a Carbon Watts - L/XL / Translucent Black helmet on December 30th for $318.75 USD. The first credit card I used for payment failed four times (it was a Bank of China credit card), and I don't know what caused the transaction to fail.

I then changed to another savings card from Chase Bank and it showed that the transaction was successful, and I only had this order.

When I checked the bill today, I found that the Bank of China credit card ending in 9561 showed that I had four purchases from bern, all of which were $318.75 USD.

I have confirmed with the Bank of China that these four transactions of $318.75 USD have been successfully paid out. I want to contact you to get my money back.

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Simon K Qjo

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Verified Reviewer
| map-marker Stevensville, Maryland

Charged for helmets never that I didn’t order

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I attempted to buy the watts helmet and a light from your official website but my payment info was rejected 3 times on two separate cards. I was told my information was incorrect by the point of sale program on your site , so I kept entering my card number(s) assuming that I had miss-typed my information .

I never received any confirmation that I successfully purchased anything - just the same message telling me my information was incorrect. However , when I looked at the accounts for the two cards I attempted to use, I saw that charges were pending. This is not acceptable as I had no reason to assume I was being charged, based on the information your site provided me. I eventually decided to order the helmet through Amazon- but in the meantime , I need to know that those incorrect charges are not going to be applied to my two cards.

There is some kind of glitch in your system- I do not want to be charged for merchandise I didnt purchase much less receive any shipping notification or receipts from. Please contact me at your nearest convenience.

Simon Kelly

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User's recommendation: Don’t use their website to purchase products - go through a third party

Btenda D

I bought this helmet without realizing that it is made like this without pads, I bought it because it fascinated me, everything is one of the Ara bicycle helmets that are very feminine but the only

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Bern Helmets - I bought this helmet without realizing that it is made like this without pads, I...
Bern Helmets - I bought this helmet without realizing that it is made like this without... - Image 2
Bern Helmets - I bought this helmet without realizing that it is made like this without... - Image 3
Bern Helmets - I bought this helmet without realizing that it is made like this without... - Image 4
inner finger pads for bern bandito helmet I would like to know if they sell the pads or if they can guide me what to do with this helmet without pads
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Pros:
  • Excellent helmet for women very feminine the logo is number one
Cons:
  • It does not come with internal head protection

Preferred solution: I only need the internal protection of the helmet

User's recommendation: my recommendation is that consumers of this or any bicycle accessory should deepen the information about the item before buying it in my experience buy the helmet in

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