Berkshire Health Systems
Berkshire Health Systems Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Berkshire Health Systems reviews: amenities and location are praised but reports emphasize rude staff, problematic therapists, and patient portal lockouts with poor follow-up.
Positive Feedback
Patients note good amenities and a convenient location that make visits easier despite service issues.
Negative Feedback / Risk Areas
- Repeated Berkshire Health Systems customer complaints about an unresponsive patient portal and slow support restoring access.
- Consistent reports of rude, bad tempered staff and therapists creating uncomfortable experiences.
- Poor customer service follow-up leaves issues unresolved and escalates frustration.
Key Takeaways for Future Customers
- Expect good facilities but verify patient portal access before appointments.
- If you encounter rude staff, request another provider or escalate to administration.
- Prepare to follow up persistently with customer service for account or care issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Berkshire Health Systems reviews: amenities and location are praised but reports emphasize rude staff, problematic therapists, and patient portal lockouts with poor follow-up.
Positive Feedback
Patients note good amenities and a convenient location that make visits easier despite service issues.
Negative Feedback / Risk Areas
- Repeated Berkshire Health Systems customer complaints about an unresponsive patient portal and slow support restoring access.
- Consistent reports of rude, bad tempered staff and therapists creating uncomfortable experiences.
- Poor customer service follow-up leaves issues unresolved and escalates frustration.
Key Takeaways for Future Customers
- Expect good facilities but verify patient portal access before appointments.
- If you encounter rude staff, request another provider or escalate to administration.
- Prepare to follow up persistently with customer service for account or care issues.
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Verified Reviewer
Berkshire Patient Portal fails to respond, leaving me locked out of access to medical info that BMC sends me
- - Locked out of Berkshire Patient Portal since 8/7 after a failed password reset.
- - Repeated calls and emails to support received no response.
Hi, I am randomly posting this anywhere I can because I can't get any help from the Berkshire Patient Portal to regain access to my account. I have been locked out of my account since Monday 8/7 when a password reset failed.
I have called and emailed the support line over and over and because no one gets back to me, I am locked out of my account. This is not brain surgery! All it takes is for one person to make a phone call or email.
This negligence is unprofessional and unacceptable. June Tooley
Preferred solution: Get the support line to restore my access to the Berkshire Patient Portal - all it would take is a simple phone call or email from those responsible
Pittsfield, Massachusetts
Unpleasant staff
- - Christina Krause Marks was unpleasant and rude.
- - The Berkshire health system was okay overall once I got help from someone else.
The person I dealt with was Christina Krause Marks. She was very unpleasant.
How do you hire these people? Do they have to have a good degree? Experience? I think they need to be polite, eager to help and have basic manners.
This woman was bad tempered, loud, gossiping, rude Southerner who does not represent the Berkshires or the area. I got help from someone else but this woman was SO rude!
Perhaps that kind of terrible unprofessional and uncouth service works in the south, but not here. The Berkshire health system was otherwise okay once I realized I could ask someone else who was not bad tempered and aggressive, to help.
- Location
- Amenities
- Bad therapists
- Bad service
- Customer service
When the therapist needs therapy
- - The reviewer calls the therapist bad tempered and gossipy.
- - She is described as loud and crass.
- - They say she is argumentative and bossy.
This woman is extremely bad tempered, gossipy and makes your skin crawl!
How do people like this run therapy practices is beyond belief, when they clearly need help themselves! She is very argumentative and bossy.
Loud, crass, rude - is only the beginning! Spare yourself the discomfort.
- Bad tempered woman
- Bad service
- Crass
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Ugh! Unpleasant woman