New Reviewer

Broken Trust

This is an update to original posting on 3/24/2018. I was contacted by a member on this site and asking if I seen the vehicle mileage of the New Chevy Colorada listed in the sale agreement before signing the sales documents and closing the deal. After reviewing the sales receipt I notice that I did Initial a small line that contained the mileage not only that, I notice the beginning amount on the document was almost 1000 dollars higher than the sticker price. How this escaped my attention when signing is beyond my comprehension. Its really does not matter at this point anyway because I was targeted by the sale team. with all the New Colorada trucks on their car lot the salesman took me directly to this particular one explaining that it was good factory rebates and this is the best month to buy and he liked this truck. He never once ask me what I liked, he did not disclose the fact that the Truck was a Demo with 4100 miles. He kelp using the phrase that he was a new employee and needed my help so he could make his first sell and his boss did not like him. After the negation process his Boss enter the salesmans office and explain to me I would be getting a Berglunds customer survey and when I filled it out don't check mark the excellent box on each asked question but check the completely satisfy box so as to help my saleman. My crap radar with off when being told this because I have the right as a consumer to complete a customer survey using my own person experience. there was no big factory rebates and the only rebate was a 2000 dollar factory rebate that is standard. Please add this to my original posting. Thanks! George in Virginia
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ID
#1218568 Review #1218568 is a subjective opinion of poster.
Service
Berglund Automotive Customer Care
Reason of review
Sadden
New Reviewer

Broken Trust

I purchased a 2018 Chevy Colorado this week from Berglund of Roanoke Virginia. There was no disclosure made to me about the truck being a demo vehicle with over 4100 miles on it by the salesman or the sales manger. Only after signing the purchase agreement and closing the deal did I learn this new vehicle had the stated miles. I am very sadden that after trading my 2008 Jeep wrangler with 77000 mile for a ridicules low ball price, I now have a New 2018 Chevy Colorado that I thought was brand New but actually had been used by the sales manger for his commutes to and from berglund, and other needs the sales dept might of had for this vehicle. When paying the sticker price of almost 40,000 dollars one would expect a vehicle with miles well under 100 miles. I trusted the sales team at this dealership because of my income and high credit score that they should have sold me a truck that had hardly no miles register on it. This 4100 logged mile at their dealership has affected my faith as a Customer to General Motors and Berglund. It also changes the warranty and extended warranty that I purchased when buying this vehicle. I'm really ashame that this is how a veteran is treated. They knew I was a veteran cause I gave them my VA card when buying the vehicle of my dreams. I'm very ashame to talk about this vehicle with my friends and family. My best friend even mention the mile when I allow him to drive it in our subdivision. I am very disappointed in the New Vehicle sales Dept of Berglund of Roanoke Virginia. Thank You! George S In Virginia
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2 comments
#1451303

What did you sign ? ...

by law the contract must state an accurate odometer reading in several places in the pile of forms ; did you not notice the mileage when signing or even when you sat in the car and turned it on for the first time in the dealer's lot? --- you would have been entitled to decline delivery at that moment had your paperwork and the actual mileage not matched --- but I don't know what you signed ; your contract - the four corners of which are as binding as a jail cell.

#1451326
@PissedConsumer1451303

No I did not cause with the test drive a would be buys concern is figuring out all the buttons and gadgety on a new vehicle and only after signing and closing the deal that I had time to look over the documents. I did on Friday brought it up to the sales manager attention but nothing has changed.

Like I mention I’m not pissed I’m very disappointed as a first time owner in 40 years of a Chevy truck. I haven’t loss fath in the quality of the product but starting off in what is suppose to be under 200 mile vehicle saddens me.

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ID
#1218032 Review #1218032 is a subjective opinion of poster.
Product
2018 Chevrolet Colorado Truck
Reason of review
As stated in my note
Preferred solution
Let the company propose a solution

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