New Reviewer

Great help

Bob Herbold from Berge Volkswagen helped me get in and out the door fast. He was professional and i will be back because of him.
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#1629250 Review #1629250 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

7 times to fix my VW Jetta, now my warrenty expires...

So let me start off with this I took my car in to get it looked at becasue my check engine light was on. They took it in and adjusted the cam shaft and it seemed fine til the day i picked it up drove 2 miles and it came back on. So I took it back, got it back the next day drove 5 feet and they light went back off. This went on for a month where I had my car for 5 days out of 37. I had to take my car in 6 times becaseu the light kept going on. All while this is happening my warrenty was running out, to the point that 3 days after I got my car back for the 6th time that it ran out. Now a month later my light is going off again, but they won't allow me to take it back there. So next best thing I will report this company for how lowsy they are at fixing things and their customer service is the absolutle worst. I bought my Ford from them as well and would return it in a heartbeat if I could. I will never do any business with them ever again and telling everyone to do the same. Champman VW will get all my support from here on out.
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#367232

Bought a car from them 12 days ago. Now they tell me that my car pymt will be much higher than they thought and would not include the extended warranty.

I told them upfront my credit was not great and was there on a Wednesday afternoon. Apparently 6 hours and a change of vehicle choice was not enough for them to figure out this mystery car pyment issue. I went there for a Passat, left with a Jetta TDI and will be returning the TDI on Saturday. Ethically,they shouldhave never let me leave the lot with the car.

I had been warned about this from others but chose to challk it up to bad experience, but it was absolutely true. The manager Dan, told me this was common practice at any AZ car dealer and if this is true it is a sad, riduculous thing. I have purhcased many cars in AZ and never had this happen before.

Do your home work if you are going to shop with Berge. Total unethical bs!

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ID
#113423 Review #113423 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$17000

About

Summary

Being one of the premier auto dealerships in Mesa, AZ Berge Mazda Volkswagen comprehensively assists all people who want to buy, service or finance Mazda and Volkswagen automobiles. Whether you look for a new or pre-owned auto – the company is able to offer you the best options. Its selection of cars, SUVs and vans includes such models as MX-5 Miata, Mazda CX-9 and Mazda Mazda6. Clients who currently refuse from purchasing a new car because of hard financial period will be pleased to learn about Berge Mazda’s special financing program: the company allows such buyers to get an additional full year for paying credits out, giving them the option of lower payments and more time.

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