Anonymous
map-marker Missouri City, Texas

On line order5523****

To much to write if someone will call me I will be more than happy to explain the whole episode thanks Marietta
View full review
Tammie C Rpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

UNFORTUNATELY Bergdorf Goodman is slipping...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Unfortunately, since my review in August 2019 with a 5-star rating, things have changed A LOT. The business model must have changed.

I had a personal stylist pre-COVID. I was away from NYC for some time and upon return, I contacted the stylist. At first, I was told she was truly excited to re-connect, then I was told she could meet with me in two weeks, then it was not in two weeks. Then I asked what is the availability.

I was told there is no availability - ever. I'm shocked at the way the communication was handled. I had asked for a phone call, but was refused. Obviously, I wouldn't want to work with a stylist who has no time for a client or decided she didn't want to work with me - but this experience has made me decide to no longer patronize Bergdorf Goodman.

It's a shame - Barney's has closed, BG may be headed in that direction. The stylist is excellent and very kind - I'm assuming it's the management model that's changed.

View full review

Preferred solution: Apology

Lisa D Ghg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They didn’t uphold to return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bergdorf Goodman - They didn’t uphold to return policy
Bergdorf Goodman - They didn’t uphold to return policy - Image 2
Bergdorf Goodman - They didn’t uphold to return policy - Image 3
Bergdorf Goodman - They didn’t uphold to return policy - Image 4
Original review Jan 24, 2022

I purchased a handbag at the end

of December and decided I didn't

want it. I called customer service

to have it stopped before it got

shipped and it was shipped

anyways.

I filed the return and

when it came in, I didn't open it. I

went to FedEx right away to return to return it. I got it back this week saying

they couldn't return it because all

the items that came with it were

missing. That's funny since it was

clear I never opened it.

When I called

customer service, they said they

would have to talk to a manager to

see if they could take it back.

It's funny because I'm in a

Marketing class talking about

companies that are customer-

obsessed and how they are the

most successful... ex..

Amazon,

Zappos. This is the example I'm

using for my class of 200 of a

company that doesn't give a crap

about the consumer when there is

so many choices in shopping retail.

What a horrible company that I

imagine is constantly losing

customers because of their

business practice!

View full review
Loss:
$2123
Pros:
  • Good website

Preferred solution: Full refund

User's recommendation: Do not shop here unless your 100% sure you are keeping the product

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article