Bergdorf Goodman

Unfortunately, since my review in August 2019 with a 5-star rating, things have changed A LOT. The business model must have changed.

I had a personal stylist pre-COVID. I was away from NYC for some time and upon return, I contacted the stylist. At first, I was told she was truly excited to re-connect, then I was told she could meet with me in two weeks, then it was not in two weeks. Then I asked what is the availability.

I was told there is no availability - ever. I'm shocked at the way the communication was handled. I had asked for a phone call, but was refused. Obviously, I wouldn't want to work with a stylist who has no time for a client or decided she didn't want to work with me - but this experience has made me decide to no longer patronize Bergdorf Goodman.

It's a shame - Barney's has closed, BG may be headed in that direction. The stylist is excellent and very kind - I'm assuming it's the management model that's changed.

I purchased a handbag at the end

of December and decided I didn't

want it. I called customer service

to have it stopped before it got

shipped and it was shipped

anyways.

I filed the return and

when it came in, I didn't open it. I

went to FedEx right away to return to return it. I got it back this week saying

they couldn't return it because all

the items that came with it were

missing. That's funny since it was

clear I never opened it.

When I called

customer service, they said they

would have to talk to a manager to

see if they could take it back.

It's funny because I'm in a

Marketing class talking about

companies that are customer-

obsessed and how they are the

most successful... ex..

Amazon,

Zappos. This is the example I'm

using for my class of 200 of a

company that doesn't give a crap

about the consumer when there is

so many choices in shopping retail.

What a horrible company that I

imagine is constantly losing

customers because of their

business practice!