Bergdorf Goodman
Bergdorf Goodman Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bergdorf Goodman has a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied; recent recommendations warn “Do not shop here unless your 100% sure you are keeping the product.”
Positive Feedback
Reviewers value the website and some long‑time clients praise personal stylists and product selection despite high price levels.
Negative Feedback / Risk Areas
- Repeated complaints about slow or poor customer service and communication.
- Returned items and refunds were disputed and not honored promptly.
- Unavailable appointment scheduling and changes to the service model caused dissatisfaction.
Key Takeaways for Future Customers
- Read Bergdorf Goodman reviews before buying and confirm return policy in writing.
- Verify stylist availability and get explicit shipping or refund confirmations to avoid disputes.
- Expect premium pricing and be prepared to escalate if standard customer service fails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bergdorf Goodman has a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied; recent recommendations warn “Do not shop here unless your 100% sure you are keeping the product.”
Positive Feedback
Reviewers value the website and some long‑time clients praise personal stylists and product selection despite high price levels.
Negative Feedback / Risk Areas
- Repeated complaints about slow or poor customer service and communication.
- Returned items and refunds were disputed and not honored promptly.
- Unavailable appointment scheduling and changes to the service model caused dissatisfaction.
Key Takeaways for Future Customers
- Read Bergdorf Goodman reviews before buying and confirm return policy in writing.
- Verify stylist availability and get explicit shipping or refund confirmations to avoid disputes.
- Expect premium pricing and be prepared to escalate if standard customer service fails.
Media from reviews
Turn one complaint into a collective action
Missouri City, Texas
On line order5523****
To much to write if someone will call me I will be more than happy to explain the whole episode thanks Marietta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNFORTUNATELY Bergdorf Goodman is slipping...
Unfortunately, since my review in August 2019 with a 5-star rating, things have changed A LOT. The business model must have changed.
I had a personal stylist pre-COVID. I was away from NYC for some time and upon return, I contacted the stylist. At first, I was told she was truly excited to re-connect, then I was told she could meet with me in two weeks, then it was not in two weeks. Then I asked what is the availability.
I was told there is no availability - ever. I'm shocked at the way the communication was handled. I had asked for a phone call, but was refused. Obviously, I wouldn't want to work with a stylist who has no time for a client or decided she didn't want to work with me - but this experience has made me decide to no longer patronize Bergdorf Goodman.
It's a shame - Barney's has closed, BG may be headed in that direction. The stylist is excellent and very kind - I'm assuming it's the management model that's changed.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey didn’t uphold to return policy
I purchased a handbag at the end
of December and decided I didn't
want it. I called customer service
to have it stopped before it got
shipped and it was shipped
anyways.
I filed the return and
when it came in, I didn't open it. I
went to FedEx right away to return to return it. I got it back this week saying
they couldn't return it because all
the items that came with it were
missing. That's funny since it was
clear I never opened it.
When I called
customer service, they said they
would have to talk to a manager to
see if they could take it back.
It's funny because I'm in a
Marketing class talking about
companies that are customer-
obsessed and how they are the
most successful... ex..
Amazon,
Zappos. This is the example I'm
using for my class of 200 of a
company that doesn't give a crap
about the consumer when there is
so many choices in shopping retail.
What a horrible company that I
imagine is constantly losing
customers because of their
business practice!
- Good website
Preferred solution: Full refund
User's recommendation: Do not shop here unless your 100% sure you are keeping the product
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