NONE at all. Do not trust this dealership.

Bought a car from them, at the end of Oct 2019. They suppose to give us $500.00 military discount. What they did was added the $500.00 to the rebates discounts for the car on a worksheet. Then after we agreed to buy the car the finance department took the $500.00 out of the rewards discount. The person at the finance department thing that he fooled us. NO, you didn't. Because I snapped a picture of the worksheet after the $500.00 were added to the rewards. We still bought the car because the sales person was one of the best sale person I have ever meet. If Benton Nissan believe that is OK to fool your military customers, or any customers we have news for you. It was very dishonest, and very disrespectful. There is no way that you will regain our trust again. Nissan Corporate should investigate this dealership reference the military discount. If your are not going to honor the military discount, PLEASE, let the customer know and please do not try to fool the customers. We the customers are more smarter than you think. So the $500.00 were more important to the dealership than us as customers. Instead of gaining a customer you lost a customer.
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ID
#1702062 Review #1702062 is a subjective opinion of poster.
Location
Fort Huachuca, Arizona
Service
Benton Nissan Of Hoover Sales Representative
New Reviewer

Unhappy consumer

first of all, when I was approved the sales guy asked for my down payment. I didn't think to much of it so I gave it to him. he took it to another office and came back with a set of keys and said come and walk with me. still puzzled so I'm thinking this guy is about to show me 1 of my choices. but no, this was it... I had no other choice. that was the first tissue the second thing was... when we test the vehicle out on the road, he turned the radio up loud to show me how loud the speakers are. but that wasn't the case, come to find out the breaks was bad. the radio was a cover up. and to top it all off when I'm going up hill slow accerlaration. I have 5 grand kids and the car is too small. when I went back to complain, and ask for my refund I was brushed off. So then I asked the guy to trade it out with something bigger than this Nissan Sentra. I was then asked to put more money down and start over a new application. I've been Duped.
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ID
#1486755 Review #1486755 is a subjective opinion of poster.
Location
Hoover, Alabama
Product
2016 Nissan Sentra Car
Cons
  • I was not happy from the start
Reason of review
Bad quality
Loss
$3
Preferred solution
Let the company propose a solution
New Reviewer

Benton Nissan of Hoover - Bait n' Switch!!!

Benton Nissan of Hoover - Bait n' Switch!!!
Benton Nissan of Hoover is a horrible, and corrupt dealership!!! On 10/15/2016 (sat) I saw an ad regarding their versa 2016 for $9,995, and within 15-30min the red flags were quickly showing. The salesman D Williamson informed that another $1500 would be added to the price of the car. If I do not see that $1500 would be added to the cost of the car right under the "sale" price, then I consider this misleading/advertising, and borders fraudulent behavior. The salesman informed me this was a popular car, and it is hot! At this point, the salesman is pretending to look for the car that does not appear to exist; If the car is hot n popular, why cant you find it? After all, dealerships get cars brought in all the time, or even daily. D. Williamson ends up bringing out a similar versa 2016 that was conveniently $5,000 more, now Benton Nissan is playing Bait n' Switch games with consumers. Priced at $15,000 out the door; It was the most below avg base/basic model I have seen for the price. When the car dealership saw that I was starting to break down with concern; they tried everything they could to get my focus off the $9,995 car and tried every trick they could in order to get me to sign for the car they wanted me to have. The high sales pressure was just unreal; However, my gut told me to get the *** out of there before I was stuck with a 7 year loan that I would regret for years to come. Their website prices did not match either; Since I did not sign for the car the same day, I went home to lookup the car, and it was listed for $12,000; So what is this? They inflate the car to $15,000 so they could compensate for the bogus/fake rebates they offered? I will never in this lifetime step foot in their dealership, and I could honestly say that I would not recommend them to my dog!!!! No one likes to defend the consumer in matters of corporate corruption. I highly urge the state of Alabama or the attorneys general office to investigate car dealership scams. If the government would fine dealerships millions of dollars in these cases, then such Bait n' Switch schemes would stop almost overnight; I would be more then happy to testify in front of congress.... As long as corporate america and government continue to sleep together, then such schemes will continue on; all day, everyday!!!
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1 comment
#1229799

Thank you for the time it took to write this.

I hope it made people aware of how devious sales tactics work, and how to recognize them.

ID
#939274 Review #939274 is a subjective opinion of poster.
Location
Hoover, Alabama
Service
Benton Nissan Of Hoover Customer Care
Cons
  • Bait n switch
Reason of review
Bait n switch
Loss
$10
Preferred solution
Change Corrupt Behavior!

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