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Bens Cookies

Bens Cookies

www.benscookies.com
What is your customer experience with Bens Cookies?

Bens Cookies Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Bens Cookies has a 3.1 star rating from 2 reviews; overall sentiment is mostly neutral with a 50% unfavorable indicator. Reviewers highlight high price level, value discounts and special offers, and report issues with delivery, website, and customer service in Bens Cookies reviews and customer complaints.

Key Takeaways for Future Customers

  • Expect mixed Bens Cookies reviews; look for discounts and special offers before ordering.

Negative Feedback / Risk Areas

  • Frequent delivery errors and poor customer service response cause missed orders and unresolved issues.

Positive Feedback

Customers appreciate discounts and special offers despite concerns about price and website usability.

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Media from reviews

Bens Cookies - My order 47830
Bens Cookies - 46185
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Resolved
D ANTUONI S

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Verified Reviewer

Resolved: My order 47830

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Bens Cookies - My order 47830

I tried to contact customer service for 5 days to ask to change the delivery date and no answers. I did a mistake on delivery date and will not be anymore at that address in UK after tomorrow

Loss:
$30

Preferred solution: Deliver product or service ordered

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Edita S Cju

46185

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AI Highlights
  • - Parcel delivered to the wrong address despite correct details.
  • - DPD text claimed Portsmouth delivery and confirmed the error.
  • - Ms Smith seeks help.
Bens Cookies - 46185

I been waiting all day for my cookie parcel and I was send a text message by DPD saying they deliver my parcel in Portsmouth ,which is wrong address . I have give the right address ,but still was deliver to the wrong address .

This was my daughters birthday present and Im very disappointed!

I called DPD and they confirmed to me that is has been delivered to the wrong address and they could not help me .

They advised me to contact the company .

Pleased can you help ?

Your sincerely

Ms Smith

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