Ellen M Trf

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Poor quality

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I ordered a mug online as a birthday gift. It arrived with a huge hole in the glaze.

It was $28 plus shipping and it was second quality.

I called customer service and they told me I had to ship it back at my own cost to get a replacement. When I finally received the replacement the glaze was even worse and it was ungiftable and unusable.

I ended up having to buy a much more expensive present locally in a rush at the last minute and have an unusable mug sitting in a box now.

I wrote a review describing my experience on their website and the webmaster never posted it.


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  • Terrible quality

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t mail order. Abysmal quality pottery and customer service.

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