Brisa s Olu

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DAMAGED CARS SALE'S

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During the past week (1/7/2024-1/19/2024) I had purchased a used vehicle from Benji's Auto Sales. While purchasing I was reasurred by two sales workers that had reassured me that my vehicle would be insured for up to 30 days from the purchase date.

After purchasing the vehicle, I checked the oil to find that it had been overfilled past the limit, indicative of a hiding a vehicles motor problems. Additionally, the exhaust pipe of the vehicle had been spewing black gas. This is after we were told the vehicle had been "inspected", which after these situations and more, we doubt. After driving the vehicle to university and back twice, the vehicle had a significant loss of oil.

Therefore, we returned to the dealership to speak with a figure that would help us fix, or replace the vehicle, six days after the purchase. We were spoken to by another authority figure, seperate from the two salesmen, that assured us that the they would do anything possible to assist with our problem. Finally, instead of fixing the issue, the dealership delayed the problem by only changing the oil of the vehicle and again reassuring that if in 1 week there was a problem with the vehicle, we would be able to return it to be fixed. 1 week from this day passed and the same issued had occured with the vehicle.

On Saturday (1/19/2024), I had returned to the dealer in order to seek a solution yet again but was given the direction to return the vehicle to a Hyundai certified dealer to replace the motor which would be at no cost to us. This is due to a recall that we had not been alerted before purchasing the vehicle or while completing the paperwork.

When making an appointment at the Hyundai dealership, we find out that the recalls had nothing to do with the motor or the oil problem and instead were for minor unrelated parts of the car. Therefore, we believe due to a multitude of reasons that the dealership have knowingly sold us a faulty car or, at the very least, had misinformed us over the car during purchase.

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User's recommendation: Don't buy cars here

Gloria M Mnc

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Verified Reviewer
| map-marker Hialeah, Florida

Sold a damaged car

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We bought a car from Benji Auto and they sold me a car that has damages.

The rear wheel barring and rim is badly damaged and the Rear Differential is

totally damaged. Upon calling them several times and leaving several messages

they finally answered my call and they told me that I was the one that damaged the car.

We left the lot late afternoon on the weekend and had to wait until Monday to take it to a mechanic as they didnt allow us to do so before the sale.

I also didnt receive a contract and asked them several times for one with only excuses being giving like our printer is out of paper and the following day the printer is broken. They totally refuse to fix the car.

They also lied to us about the monthly payment. The bank sent us a letter telling us what our payment was a month which wasnt what we bought the car for, totally lied to us in what was agreed upon.

Then part of the deal was to receive a check from them for the deal and that was a lie also, we never received our check.

We have tried to get the bank to fix the finance problem but they refuse also.

Please please dont buy a car from these people they lie and are rude and very unprofessional in there customer service.

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Loss:
$350
Cons:
  • Lied
  • Conned
  • Cheated

Preferred solution: Price reduction

User's recommendation: Please don’t buy any car from them we give them a 0 in customer service

2 comments
Guest

Not at this time

Guest

You did not get the car checked out by a mechnic. The default a car sales for is As-IS. 1 second after you drive it off the lot it is you responsibilty.

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Liliana G Jnb

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Verified Reviewer
| map-marker Miramar-Pembroke Pines, Florida

Unclean newly purchased Mercedes Benz

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I purchased a use Mercedes Benz and when I took it I saw it wasn't clean. I went back when I pick up the dirt was still in and on the car I call them because and they claimed they did. But to go back I live far from the dealership. Add:3805 south state rd 7 West Park fl 33023. I have had purchase new cars and used cars and I always get them support clean. And they lied to me
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Reason of review:
Bad quality
1 comment
Guest

Those characters did the same to us. They claim they were going to detail the car, instead they did nothing.

They had us sitting in the office for 3 hours pretending they were doing work. It wasn’t until we decided to walk the lot to discover our car was parked up on the side. We got back to the showroom and immediately, it was ready. They had us fooled!

They also gave us the car with 1 bar of gas. Please do not give them your business, you will be disappointed.

They do not even deserve zero stars, that’s way too high for them. BENJI dealership can not be trusted!

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