Craig L Kjr

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Terrible customer service

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Bellezza Republic - Terrible customer service

Ordered a jacket that looked nice in the picture. It took 6 weeks to arrive and when it did, it was the wrong size.

I've sent them multiple emails to their support, but they don't respond. Terrible company.

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Loss:
$69
Pros:
  • Nice photos
Cons:
  • Items do not match photos
  • Products are from aliexpress

Preferred solution: Full refund

User's recommendation: Do not order from this company

Anonymous
map-marker Toronto, Ontario

Need help

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Order 83176

The tracking number provided is wrong. Its says my package was delivered may 15 i hadn't ordered until the end of may. No one will respond to my emails all I want is for them to Please provide the correct tracking number the carrier name so i can get my package

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User's recommendation: Do not order from them

Christine N Gzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor customer service

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Items had no price/description tags, nor did the clothes have any tags (size/label) on them, which is odd for a brand new item of clothing. The quality of the garments was not up to the quality I would expect.

Unfortunately, I have written an email to their customer service team three times and have had no response. If you are looking to purchase online with this supplier, I would reconsider, especially if you like the flexibility of returning items that don't resemble what the photoshopped images look like.

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Loss:
$606
Pros:
  • Reasonably quick to receive the order
Cons:
  • Do not reply to emails regarding returns

Preferred solution: Full refund

User's recommendation: I don't recommend you buy from Bellezza Republic but if you do want to chance it, just buy only one item to make sure you like the quality because you will not likely be able to make a return.

1 comment
Guest

I agree. Similar experience - sizing not right but no labels and no answer to emails.

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